9110 Southern Pine Boulevard, Arrowood, Charlotte, NC 28273, United States of America
#98 of 185 hotels in Charlotte
Guests' ChoiceBased on 433 hotel reviews
8.0Cleanliness
8.5
Comfort
8.6
Location
8.7
Facilities
8.3
Staff
8.6
Value for money
8.1
Free Wifi
6.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 12, 2024
Jonathan
United States of AmericaThe rugs color.
They bumped our room to a better one.( Suite) Thank you.
Stayed in April 2024
Reviewed: April 11, 2024
David
United States of Americabreakfast was not up to your normal more choices
Stayed in April 2024
Reviewed: April 8, 2024
Marni
CanadaNothing
Location Nice room and breakfast.
Stayed in April 2024
Reviewed: February 19, 2024
Leslie
United States of AmericaMy first room had a lot of stink bugs in it. We flushed the two that we saw when we got in the room. We left and went to the store came back it was more.
Ms Pat was very nice and she conversed with everyone..My favorite was the western omelettes.
Stayed in February 2024
Reviewed: December 1, 2023
Ashlee
United States of AmericaA few lights in my room were out, but it wasn’t something major.
Great area, decent drive from my concert venue & other attractions I was able to explore the next day.
Stayed in November 2023
Reviewed: November 21, 2023
Isaiah
United States of AmericaThe room did have many maintenence issues. Bathroom sink stopper was broken (we had manually release the water), the handle in the kitchen was also broken and the was a hole of the bathroom door. Maintenence never showed up our entire stay.
Check in staff and Breakfast staff (Ms. Pat & the gentleman at the front desk). The hotel was prime location to all the stores. Great traffic to and from hotel.
Stayed in November 2023
Reviewed: November 3, 2023
Vandyke
United States of AmericaThe spa tub was less than expected as it could only fit one person and had a minimal number of jets. We didn't have a chance to use the tub, but that was from a visual aspect.
The size of the room was excellent, very clean and well apportioned.
Stayed in November 2023
Reviewed: October 18, 2023
Brenda
United States of AmericaThe tub was small and a little awkward to shower in. However, I made it work.
I always feel that the Hampton has the most comfortable beds. The accommodations rank well compared with more expensive hotels.
Stayed in October 2023
Reviewed: October 17, 2023
Mcdonald
United States of AmericaWeed smells,& obvious sex workers
Location
Stayed in July 2023
Reviewed: September 21, 2023
Jessica
United States of AmericaEverything was to our liking-it was exactly as expected.
The breakfast and staff
Stayed in September 2023
Reviewed: September 18, 2023
Kirsten
United States of AmericaThe bedding has stains on both beds. The sheets need to be replaced or properly cleaned. It looked like blood stains. Also we requested a new set of towels and wash clothes the 2md day. It look over a hr. for them to be delivered which help up our day.
The breakfast was a nice verity and i had no issues checking in my service dog.
Stayed in September 2023
Reviewed: September 14, 2023
Kim
United States of AmericaThe darkness of the halls. Easy to get lost.
The bed was very comfortable.
Stayed in September 2023
Reviewed: August 6, 2023
Michael
United States of AmericaIt was uncomfortable at night and when we were in the room due to the temperature. The stupid thermostat is motion activated. I want my room at 67. We set it for that before we left to go out and when we came back in it was 74. That’s way to hot and it was so humid in the room. It was hard to breath and be comfortable. Then at night it was hot since we were moving around. I spend money to be comfortable and happy. With this feature, I may not come back. I want to be comfortable in my room and I come into the room and when I leave.
It was clean and breakfast was good. The king suite was nice and roomy.
Stayed in August 2023
Reviewed: July 22, 2023
Anna
United States of AmericaEverything was fine
Clean and comfortable,nice breakfast.
Stayed in July 2023
Reviewed: July 18, 2023
Mari
United States of AmericaNeeds more options only one meat to choose from. We are in the south but no grits
Stayed in July 2023
Reviewed: July 17, 2023
Shonika
United States of AmericaBed to soft and pillows to flat. Too much money for one night stay.
Room was big and clean. Location was great. Breakfast was good.
Stayed in July 2023
Reviewed: July 14, 2023
Melissa
United States of AmericaThe check in. The hotel did not have my booking information when I arrived. I had the confirmation information with me. The hotel did not. It was a long process to get me checked in. I had a long day and did not expect to have issues with checking in.
The bed was comfortable. The breakfast was good. The room was huge! I was very satisfied.
Stayed in June 2023
Reviewed: July 2, 2023
Chalisse
United States of Americatook the front desk clerk forever to get us signed in. could not locate three of my reservations
it was clean room was spacious
Stayed in June 2023
Reviewed: June 20, 2023
Isaiah
United States of AmericaI did find a couple of hairs on the sheets. The power going out.
It was a nice stay. Room was nice.
Stayed in June 2023
Reviewed: June 18, 2023
Laura
United States of AmericaI found a few food crumbs around the kitchenette area and the bathtub had some residue. Overall it was decently cleaned.
Rita and Shawanda took time out of their day to make us feel so welcomed! They spoke with me and my 3 kids like we were family. We booked last minute due to a communication error with another hotel and they got us into a massive room in no time.
Stayed in June 2023
Reviewed: June 2, 2023
Olay
United States of AmericaThe hotel is clean and everyone was nice and friendly. The hotel wasn’t far from most of things I did with my friends. There are outlets less than 15 minutes away. The breakfast was good also.
Stayed in May 2023
Reviewed: May 25, 2023
Seth
United States of AmericaThe room was clean but there were definitely a lot of mystery stains on the carpet/couch/chair. It looked like they were renovating so construction noise was definitely an issue during the day, but it stopped before the evening.
I love the location, it’s great for avoiding traffic leaving town the next day and it’s close enough to the city center.
Stayed in May 2023
Reviewed: April 28, 2023
Juan
United States of America1st room was not as clean but they moved us to another room. Other than that the visit
Front end staff was great service
Stayed in April 2023
Reviewed: April 24, 2023
Jeremy
United States of Americathere is no security in the parking area my truck and 4 others were broken into
Stayed in April 2023
Helsinki, Finland
Elatochori, Greece
Ko Chang, Thailand
Lake Dallas, USA
Washington, D.C., USA
Volterra, Italy
Asolo, Italy
Braşov, Romania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content