Reviews of Hampton Inn & Suites Keller Town Center 3 stars
200 Town Center Lane, Keller, TX 76248, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGood customer service and promptness on request.
Everything was good
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewConveniently located with supermarket close by
Not really
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNice environment. Laundry machine and breakfast. Supermarket Tom Thumb closely.
Not really
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewLocation
High price
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThe staff was excellent! The room was clean and comfortable
The breakfast was terrible. And the shade in our room was broken so it wouldn’t go up so we could have natural light.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewI Was double book on a prepaid trip that booking.com modified I had multiple reservations for the same day booking.com cancel the wrong reservations and modified the reservation for “ PAY AT PROPERTY “ However this was a prepaid trip check your bank statement when leaving the hotel
Ms. Harrell, thank you for your stay. We are sorry for your continued issue with this reservation. We hope it can be resolved soon. Thank you
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewFriendly nice customer service was phenomenal
Nothing good location
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewStaff was very friendly and helpful .
Welcome gift staff was courtesy .
Angela, thank you for your stay and feedback. We are happy you enjoyed your stay. We hope to see you next time you are in town.
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewProximity to Arthouse Apartments
All was good
Tracie, thank you for your stay and feedback. We are happy you enjoyed it and are looking forward to seeing you again. Laura Tovar, AGM
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewEverything was amazing!!! My husband and kids really loved the beds. I like sleeping on clouds, so they were a little hard for my comfort, but I still slept like a rock and it's not a negative. Such a clean room and great breakfast.
The only "negative" we experienced was the indoor pool being closed because it was being worked on during our stay.
Kristi, thank you for choosing the Hampton Inn and Suites in Keller, TX. We are happy to see that you enjoyed our facilities. We are eagerly working on getting the swimming pool open soon. Have a great day! Laura Tovar, Assistant General Manager
Kristi, thank you for choosing the Hampton Inn and Suites in Keller, TX. We are happy to see that you enjoyed our facilities. We are eagerly working on getting the swimming pool open soon. Have a great day! Laura Tovar, Assistant General… Show more
Reviewed: 24 April 2025 · Stayed in March 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewLocation and convenience
Bed mattress and pillows need upgraded. Not comfortable anymore. Pool has been closed last 2 times we’ve stayed here. Only 2 bath towels in bathroom. Also computers at check in very slow. I still love this place but get a little tired. Needs upgrades
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. We appreciate your feedback, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a warm, friendly and reliable experience that makes guests happy, and your comments will help us as we continually work to improve. Please contact me directly at the email below if there is anything we can do for you. We hope to welcome you back soon. Rosie Moreno rosie.moreno@Hilton.com
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. We appreciate your feedback, and we are sorry to hear that your experience was less than satisfacto… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewRoom was spacious and clean. Had all the amenities we could need.
Breakfast was quite poor and did not get restocked over the hours so you had to go down early to avoid items running out.
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. We appreciate your feedback, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a warm, friendly and reliable experience that makes guests happy, and your comments will help us as we continually work to improve. Please contact me directly at the email below if there is anything we can do for you. We hope to welcome you back soon. Rosie Moreno rosie.moreno@Hilton.com
Thank you for taking the time to share about your recent stay with us. We value every guest, and especially our loyal Hilton Honors members. We appreciate your feedback, and we are sorry to hear that your experience was less than satisfacto… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewStaff very nice.
I stayed for two nights, and unfortunately, the room was not cleaned during my stay. The air conditioning was very noisy. The light in the entrance of the room was not working.
Dear Emmanuelle, We are deeply sorry that you had a bad experience. We use feedback likes yours to make improvements. We really hope you give us the opportunity to serve you again in the near future! Thank you, Rosie Moreno
Reviewed: 14 April 2025 · Stayed in March 2025
Verified review