Reviews of Hampton Inn & Suites Omaha-Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1212 Cuming Street, Omaha, NE 68102, United States
#57 of 96 hotels in Omaha
Guests' ChoiceReview Score
Based on 536 hotel reviews
7.3Score breakdown
-
Cleanliness
8.1
-
Comfort
8.1
-
Location
8.5
-
Facilities
7.5
-
Staff
7.8
-
Value for money
7.2
-
Free Wifi
9.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: August 17, 2025
Karen
United States11 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Parking was 15$ The pool was like a sauna and couldn’t breath so could not enjoy it
Stayed in July 2025
-
Reviewed: August 1, 2025
Dafydd
United Kingdom119 Reviews8 helpful votes7.0“Hotel ok As many have said parking charge seems a bit penny pinching include in the rate, surly staff”- • Leisure trip
- • Family with young children
- • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
$15 for parking out of centre a bit odd, parking till check out not 24 hrs, having to use an app and not pay in the hotel. No good as a foreign visitor as didn’t accept my card. Luckily I have a U.S. bank account so able to pay with that. Staff on reception were a bit surly. Would I stay here again? Doubtful as there are lots of hotels in the area.
Location was good breakfast good
Stayed in July 2025
-
Reviewed: June 26, 2025
Johnny
United States2 Reviews8.0“Hampton Inn College World Series”- • Leisure trip
- • Couple
- • King Room with King Bed - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Cleaning our room was done only once during our entire stay and that was after we asked the front desk to send someone
The location was great. We were there for the MCWS right across the street. The food was delicious. The staff were polite.
Stayed in June 2025
-
Reviewed: May 7, 2025
Bobby
United States1 review7.0“I don't know that I would stay again unless I knew that they had made changes.”- • Leisure trip
- • Couple
- • King Room with King Bed - Non-Smoking
- • Stayed 1 night
The Parking Arrangements we had to pay for parking in the lot of the Hotel we were staying in. The King Size bed and pillows were very Uncomfortable.
The Location was awesome.
Stayed in May 2025
-
Reviewed: May 1, 2025
Ms
United States23 Reviews8.0“Room was clean and comfortable beds and great breakfast”- • Leisure trip
- • Family with young children
- • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The fire alarm malfunctioned and went off and on at 4:30 am and staff did not let anyone know if needed to evacuate or not
The breakfast was very good. Location was close to our event.
Stayed in April 2025
-
Reviewed: March 6, 2025
Jessi
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The front desk staff were not very pleasant with interactions. Can you please make it more clear at what time checkout is. I thought I saw 12 pm and my kids were told it was at 11. I never saw in my emails what time it was for. My husband thought the pool was cold.
The breakfast was great. My kids enjoyed the pool, especially when they had it to themselves. The beds were comfortable and our room was spacious.
Stayed in March 2025
-
Reviewed: February 23, 2025
Merle
United States3 Reviews8.0“Nice”- • Leisure trip
- • Couple
- • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Delicious filling lots of utensils napkins- ok
Stayed in February 2025
-
Reviewed: February 9, 2025
Tami
United States12 Reviews8.0“Okay”- • Leisure trip
- • Couple
- • King Room with King Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Having to pay for parking. Could have used a microwave.
Location to many activities.
Stayed in February 2025
-
Reviewed: January 21, 2025
Cindy
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Paying for parking
Very good
Stayed in January 2025
-
Reviewed: January 2, 2025
Joseph
United States6 Reviews7.0“Not up to Hampton standards”- • Leisure trip
- • Couple
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
We weren’t informed at all that the major remodeling in lower floor dining/entry. That whole area was dusty/ dirty. Not up to par with other Hampton properties. Overpriced for the stay
Clean room
Stayed in January 2025
-
Reviewed: December 30, 2024
Dee
United States1 review8.0“It was pleasant.”- • Leisure trip
- • Couple
- • King Room with King Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Isabella was very helpful and kind when I was having issues with booking.
Stayed in December 2024
-
Reviewed: December 21, 2024
Dave
United States25 Reviews6.0“Needs refreshing (in progress)”- • Leisure trip
- • Solo traveler
- • King Room with King Bed - Non-Smoking
- • Stayed 1 night
Rundown and in need of refreshing
Looks like they are in the middle of refreshing the hotel
Stayed in December 2024
-
Reviewed: December 6, 2024
Laci
United States1 review8.0“Didn't like that we had to pay extra for parking- factor that into room rate, otherwise, good stay”- • Leisure trip
- • Family with young children
- • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Paying extra for parking
Breakfast was good
Stayed in November 2024
-
Reviewed: November 18, 2024
Nathan
United States1 review8.0“Good stay, nice room, over charged for room”- • Leisure trip
- • Couple
- • King Room with King Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I was booked twice for the room. Once through booking and another at the main desk. Needs to be resolved ASAP.
Breakfast was good with many excellent choices.
Stayed in November 2024
-
Reviewed: November 18, 2024
Michelle
United States1 review8.0Very Good- • Leisure trip
- • Group
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The heater was noisy so we didn’t sleep well.
Breakfast was good. Close enough to our event to walk!
Stayed in November 2024
-
Reviewed: October 13, 2024
Dr
United States16 Reviews6.0Pleasant- • Business trip
- • Solo traveler
- • King Room with King Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
One of the key things to a hotel is a good nights rest. Check out was 1100. At 0900, the housekeeping staff knocked on my door and walked in the room "as" she identified herself as housekeeping. I literally had to just about push the door closed on her while she was entering my room. Telling her it's only 9 o'clock. When I advised the "manager"(Blonde woman and a male named i believe Devon), it was advised initially that the problem was their housekeeping staff can't speak English. It was then advised that they know not to go to the rooms that early. I couldn't get back to sleep, so that was a major thumbs down. Customers don't pay that type of money to have their sleep broken.
It was a nice room, and the front desk attendant was extremely helpful when I was checked in. The night front desk attendant needs customer service training(Jackie).
Stayed in October 2024
-
Reviewed: October 8, 2024
Oscar
United States1 review8.0“Ok”- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Ia crazy that they charge you extra for parking to me is a rip off. It should be already included on your rate. That’s the only thing I didn’t like. Next time I’ll think about it if I want to use the same hotel.
Everything was alright except for 1 thing. I
Stayed in October 2024
-
Reviewed: September 30, 2024
Robert
United States6 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room with King Bed - Non-Smoking
- • Stayed 1 night
Room needed a few updates
Room was clean
Stayed in September 2024
-
Reviewed: September 24, 2024
Gail
United States97 Reviews7 helpful votes7.0“Excellent location, clean, modern rooms, good breakfast; parking charge!”- • Leisure trip
- • Couple
- • King Room with King Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Charged $15 for parking; they said it was validated, but the charge remains on my card
Outstanding location, comfortable, modern rooms
Stayed in September 2024
-
Reviewed: September 1, 2024
Wehner
United States6 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Had to pay for parking
Location was the best, Staff very friendly
Stayed in August 2024
-
Reviewed: August 28, 2024
Bryan
United States16 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • King Room with King Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
A cool shower no alarm clock and trouble multiple times in trying to unlock my room
A very nice place and convenient to downtown and Arena
Stayed in August 2024
-
Reviewed: August 19, 2024
Seth
United States1 review7.0“Great property , frustration with parking”- • Leisure trip
- • Family with young children
- • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
I payed for parking, and then did not get a parking spot, that makes no sense and I feel I should be refunded for that portion. I was also charged extra fees when arriving that weren’t there online , so my price went from the 428 to over 500
Breakfast was good, staff was friendly , facilities were clean.
Stayed in August 2024
-
Reviewed: August 6, 2024
Sterling
United States1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Queen Studio Suite with Two Queen Beds and Sofa Bed - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Didn’t clean our room or take care of previous problems (missing glass plate in microwave and shower handle was mounted properly and kept falling off)
Stayed in July 2024
-
Reviewed: August 5, 2024
Lisa
United States7 Reviews8.0Very Good- • Business trip
- • Couple
- • King Room with King Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great place to stay, we were just passing through . The staff was pleasant and helpful, room was clean, comfortable and pleasant. We were on the first floor next to the main road, heard some street noise but with the air conditioner going it wasn't that noisy. We would stay here again
Stayed in July 2024
Guests also reviewed these properties:
-
BambolaNea Moudania, Greece
-
Park City PeaksPark City, US
-
Consul HotelBaku, Azerbaijan
-
Hotel Maya PalenquePalenque, Mexico
-
Hotel Valle IntelviSan Fedele Intelvi, Italy
-
Red Roof Inn GreensburgGreensburg, US
-
Stay Alfred on Union StreetSeattle, US
-
Country house La ContéePotelle, France
