Reviews of Hampton Inn & Suites Phoenix/Tempe 3 stars
1415 North Scottsdale Road , Tempe, AZ 85281, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI liked the location. The staff was friendly.
The TV in my room didn't work, the shower water pressure was way too hard, and there was a leak on the bottom floor. The main water line broke, and the fire alarms went off at about 1 am. The firefighters had to come. They had to evacuate everyone from the hotel without providing accommodations for guests to relocate. They did refund the money for the stay, but at 2 am we were stuck looking for another place to stay on Labor Day weekend. We didn't get into a room until 5am.
Thank you for taking the time to share your feedback about your recent stay, Desiree. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. We are truly sorry and di not expect to have a water leak and it was out of our hands. We are getting the working on the damages that the leak caused. We hope to welcome you back in the future so we can show you how we do hospitality right. Thank you for your feedback.
Thank you for taking the time to share your feedback about your recent stay, Desiree. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcomin… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood location, good breakfast. Super friendly staff and very helpful
Fitness center could have more equipment (heavier weights and more attachments for the cable machine)
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe location was very convenient, and I really appreciated having complimentary coffee and tea available at all times. The complimentary breakfast was also nice. The staff were very kind, helpful, and welcoming – thank you!
The air conditioning system felt quite old and could use an update. The seating in the kitchen area was also very outdated and would benefit from being replaced.
Thank You for staying with us Mr. Ural and we do our best to ensure that your stay while away from home is as comfortable as possible. We are coming up on remodeling and that is one of the items much needed to be updated. Thank You again for your communication so this will help others wanting to book at our property. Lena
Thank You for staying with us Mr. Ural and we do our best to ensure that your stay while away from home is as comfortable as possible. We are coming up on remodeling and that is one of the items much needed to be updated. Thank You again f… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWe liked the breakfast and the service was wonderful. The staff at the front desk were extremely helpful. The staff at the breakfast went above and beyond.
We were placed in room 228, facing the loud, busy street. It’s sad because we had anticipated being able to sleep in and relax. Didn’t happen in this loud room.
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Tempe.
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewWas close to Tempe Marketplace.
Room smelled weird—-old smelling. Bathroom tub was a yellow color. Wallpaper coming off the walls in the bathroom. Bathroom lights did not work. Light on desk did not work. Will not be staying here again. It was too late in the night to move to another hotel. Otherwise, I would have.
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Tempe.
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewValue
The people above us ran across floor from 6am-3am the entire time.
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in May 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewBreakfast variety was excellent.
Towels needed poolside.
Hello Ms. April!, We do value you as our guest and I do appreciate your honest review. Glad to know and hear that you enjoyed our Complimentary Breakfast. I do apologize for the inconvenience that there were no pool towels. We like to hear feedbacks from our valued guests like you so we can continue to go forward and ensuring that we are meeting every possible area that we have missed. Hope to see you again on your next trip out here to Arizona.
Hello Ms. April!, We do value you as our guest and I do appreciate your honest review. Glad to know and hear that you enjoyed our Complimentary Breakfast. I do apologize for the inconvenience that there were no pool towels. We like to hear… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewOverall, a very pleasant experience.
could have used better lighting in the bathroom
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Tempe.
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer … Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewDonnie was very nice.
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewSuper clean. No weird smells. Comfortable beds and super nice staff
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
Reviewed: 25 June 2025 · Stayed in May 2025
Verified reviewThe size of the room was very good I also loved the fact that there was breakfast
I liked everything
Hello Stephanie, Thanks for the 10! See you again soon Shaun, GM
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 June 2025 · Stayed in May 2025
Verified review