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  5. Reviews of Hancock House

Reviews of Hancock House This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

601 East Jefferson Street, Louisville, KY 40202, United States

#4 of 8 B&Bs and inns in Louisville

Guests' Choice

Review Score

Based on 96 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.9

  • Staff

    8.1

  • Value for money

    8.5

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 24, 2025

    7.0
    not what we expected for the money
    • Leisure trip
    • Family with young children
    • Loft
    • Stayed 2 nights

    Didn't like that the location was completely unstaffed. The mattress on the loft was uncomfortable and the loft itself was squeaky and wobbly. No breakfast.

    The location was good and the full kitchen was very nice.

    Stayed in April 2025

  • Reviewed: December 7, 2024

    9.0
    Was a perfect place for a solo getaway to attend an indie rock show
    • Leisure trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    I would have kind of liked a tv in the bed room but it wasn’t a dealbreaker

    Location and parking were a plus. The bathroom was nice and the bed was comfortable

    Stayed in December 2024

  • Reviewed: November 15, 2024

    8.0
    Exceptional property with parking condlict!
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking! Although on-site parking is provided at no charge, the parking lot is monitored by a third party that may ticket you anyway. The property was responsive when this occurred, but it was an unfortunate hassle to deal with in an otherwise "perfect" accommodation.

    The location is exceptional and the room is modern, clean & comfortable, and the contactless check-in is simple and efficient. I've stayed here several times and would return again. This is definitely one of the best accommodations I've ever stayed in and I would definitely recommend it!

    Stayed in November 2024

  • Reviewed: November 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The pull out couch wasn’t very comfortable but for a quick trip it checked all the boxes needed!

    It was very aesthetic, clean & easy to check in/out.

    Stayed in November 2024

  • Reviewed: October 30, 2024

    7.0
    Great location, but you're on your own.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom door did not latch. Unable to speak with a live person for assistance, additional amenities or to request extended stay.

    Centrally located. Check in amd ease of coming and going.

    Stayed in October 2024

  • Reviewed: October 14, 2024

    9.0
    Home away from home, minus the mattress.
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The only thing we didn’t like was the bed. We were honestly wondering if it was a box spring and not a mattress. We will stay again but pack a pad for the mattress.

    The location was perfect, room looked exactly like the pictures, the value is unmatched.

    Stayed in October 2024

  • Reviewed: July 30, 2024

    9.0
    Great value and clean
    • Leisure trip
    • Solo traveler
    • Studio Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    I didn’t like no grass area for my dog. Concrete is hot in the summer

    I liked that it was clean for the most part

    Stayed in July 2024

  • Reviewed: July 17, 2024

    8.0
    Great location. Great Customer Care.
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 2 nights

    The reviews regarding noise from the street are accurate, but due to the location and neighborhood, it should be expected.

    The location was great. The apartment was clean and comfortable for 3 people (1 bed and a pullout sofa). We were within walking distance of several cool shops, restaurants and distilleries. The Carbon Monoxide detector was beeping when we arrived. Maintenance came and fixed it, but the fix only lasted a few hours. After the second time, another employee came and was able to resolve the issue for good. The trouble was it was very late at night. However, the company agreed to refund the night's costs - we are still working through that at the moment I write this, but discovered the holdup was actually Booking.com - so I'm amending my review accordingly. Based on the follow-up customer care from Claire (I think), I won't hesitate to book again, but this time I'll book direct.

    Stayed in June 2024

  • Reviewed: June 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 3 nights

    we were on street side--drag racing every night started at 11 pm until 2 or 3 am!! Helicopters flying low into the nearby hospital were very loud as well. First night I got up to make sure the windows were closed it was so loud!!! Needs sound proof windows on the street side. Last time we stayed here we were on the back side of the building and no problem with noise.

    room was attractive and comfortable. Location was great

    Stayed in June 2024

  • Reviewed: June 13, 2024

    8.0
    Very good.
    • Business trip
    • Solo traveler
    • Loft
    • Stayed 5 nights
    • Submitted from a mobile device

    Renovated building with a lot of character. Was really well decorated with nice touches.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Studio Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Thin walls and loud people outside was the only negative.

    Stayed in May 2024

  • Reviewed: April 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Studio Apartment
    • Stayed 2 nights

    The air intake in room 201 extremely loud

    The location was excellent, included free parking and really nice rooms. Christine was great to deal with.

    Stayed in April 2024

  • Reviewed: November 21, 2023

    9.0
    Overall I love this place!
    • Business trip
    • Solo traveler
    • Studio Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    The Wednesday night karaoke was a bit too much outside. It was loud and vibrated a knife off the kitchen counter.

    I love this property and its location. Plenty of parking and everything you need is close.

    Stayed in November 2023

  • Reviewed: November 2, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night

    Bed was hard

    Clean

    Stayed in October 2023

  • Reviewed: August 21, 2023

    9.0
    Great value!
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    A few things. Had issue with room code and had to get from hotel across street after I had unpacked car. Windows are way too thin. Had trouble sleeping due to street noise- traffic and people until 3am both nights. Even sound machine didn't drown it out. Also was not fond of restaurant staff lingering and smoking in back entry area. Made me feel uncomfortable coming up on one hiding in that area in the dark. I'd give my review a 10 if it wasn't for these reasons.

    Apartment was stunning and spacious. Very clean as well. Location was very convenient to activities. Definitely a great value.

    Stayed in August 2023

  • Reviewed: July 15, 2023

    7.0
    Very nice but could improve.
    • Business trip
    • Solo traveler
    • Studio Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    The AC was out in my room but they did move me to another room but the noise from the street was terrible. A lot of screaming and yelling and folks having a good time through midnight. I had to go across the street for coffee creamer and sweetener as it was in any room.

    I loved the location and the property. It is clean and kept very nice.

    Stayed in July 2023

  • Reviewed: July 8, 2023

    8.0
    Hancock House was a lovely place to stay.
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The coffee maker didn't work. There was no shampoo or conditioner in the containers in the shower. I called the number provided to report the problems to no avail. I didn't expect to have to go out to get coffee first thing in the morning.

    Area just like as advertised. It was very clean. There was parking in the back. It was super close to all the places I needed to be.

    Stayed in June 2023

  • Reviewed: April 17, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Studio Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    I booked 4 rooms. 2 of the codes for the rooms we were given didn’t work. I tried contacting the numbers available on booking.con and google and they were either disconnected and no one answered. My SIL found a number posted on a piece of paper in the lobby area and was able to reach someone to help us. Also, the street noise can be loud at times, as others have said. I brought my sound machine and it helped.

    The place was comfortable and clean. Decor was nice. The cost was reasonable. Good location for checking out Nulu. 25 ish minute walk to downtown.

    Stayed in April 2023

  • Reviewed: February 20, 2023

    8.0
    I was very happy with my stay. I will likely recommend your place and probably book again myself
    • Business trip
    • Group
    • One-Bedroom Apartment
    • Stayed 3 nights

    It could have been cleaned a little better. There were a few crumbs on the counter. Also, i would like to have seen trash bags in the waste cans.

    The Room was spacious and comfortable. The bed was comfortable. The Couch could have been a little better, but it wasn't terrible.

    Stayed in February 2023

  • Reviewed: November 14, 2022

    7.0
    Would stay at this location again but would not recommend this specific unit (202) unless/until the issues are addre
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom door would not close unless pushed w/ force, the toilet seat was broken and taped together.

    Clean, bed was comfortable.

    Stayed in November 2022

  • Reviewed: October 29, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The whole Nulu area is great. Lots of fun restaurants and bars and a run of distilleries is only a block away on Market street. eEasy to walk to lots of places. We have an entire small one bedroom apartment. It’s clean and has everything we need. Pretty quite considering the city streets are just outside.

    Stayed in October 2022

  • Reviewed: October 24, 2022

    8.0
    Weekend Getaway
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    We encountered an issue with the code to get into our room, but it was resolved. The room was very nice but if you are a light sleeper there is a lot of noice from passing cars.

    The property was only a short walk to a lot of great spots! Nice and clean room!

    Stayed in October 2022

  • Reviewed: October 22, 2022

    9.0
    Pleasant one-night stay without hassles!
    • Solo traveler
    • Studio Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    My room door (304) had problems locking from the outside because it seems like the deadbolt isn't correctly lined up when you just let it shut behind you. Had to play around with it a bit until it locked, but it did eventually. It does get noisy. Thin walls and the street noise isn't a whole lot but it seems louder than it should be.

    Clean, easy access with a code that has been sent before arrival, plenty of free street parking and behind the building for guests, 20-min walk to attractions downtown, ...

    Stayed in October 2022

  • Reviewed: October 9, 2022

    8.0
    Great apartment style rooms with full kitchen
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Parking lot for hotel always full. No way to verify cars are hotel guests so anyone can park there. Entrance with code blocked off from elevators so stairs only to get to upper floors with luggage, groceries unless you go up and back down and hold or prop door open at back. No front desk so hard to get coffee or amenities replenished.

    Fantastic building. Like an apartment but priced as a hotel. Very comfortable bed, lots of towels. Everything you need to cook, eat. Cute desk for working as well. Lots street parking for free. Would happily stay again.

    Stayed in September 2022

Showing 1 - 25

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