Reviews of Bluegreen Vacations Harbour Lights, an Ascend Collection Resort 3 stars
2690 Harbour Lights Drive, Myrtle Beach, SC 29579, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation
I was informed unable to request late checkout until the morning of and once I did it they then told me I was unable to do it they was at it capacity. And then told I could have done it at registration. Very disappointed this may things inconvenient for my family
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewI loved the infinity pool and spa had amazing jets! The views were wonderful and access to downtown was convenient.
The pull out couch was broken along with a whole in the netting to keep out the mosquitoes on the balcony.
Thank you so much for sharing your experience! We're thrilled to hear you enjoyed the infinity pool and spa—those jets really are something special. And we're glad the views and location added to your stay. We’re truly sorry about the issues with the pull-out couch and the balcony netting. That’s not the standard we aim to uphold, and we appreciate you bringing it to our attention. Our team is already working to address these concerns to ensure future guests have a flawless experience. We hope to welcome you back soon for an even more relaxing and comfortable stay!
Thank you so much for sharing your experience! We're thrilled to hear you enjoyed the infinity pool and spa—those jets really are something special. And we're glad the views and location added to your stay. We’re truly sorry about … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewRoom, Balcony
The only things I didn’t like were having to share the water attractions with children, which took away from the adult relaxation experience, and the Wi-Fi in Building 18 was not working during my stay.
Thank you for your review and for highlighting both the positives and areas for improvement. We're glad you enjoyed the room and balcony! We understand how important a relaxing atmosphere is, and we’re sorry to hear that sharing the water attractions with children impacted your experience. Your comments help us consider ways to better balance spaces for all guests. Also, we apologize for the inconvenience with the Wi-Fi in Building 18—our team is actively working to resolve connectivity issues to ensure a smoother stay in the future. We hope to welcome you back soon for an even more enjoyable visit!
Thank you for your review and for highlighting both the positives and areas for improvement. We're glad you enjoyed the room and balcony! We understand how important a relaxing atmosphere is, and we’re sorry to hear that sharing the wat… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewI didn't like the fact we were bump down to hotel room when we paid for a 1 bed villa We were told by an late email after arriving that our room was declined by the host property some took it upon themselves to not call us with adequate warning that they took our debit card and rebook us in a hotel style room that's credit card fraud I spoke to choice Hilton and blue emplyeees while there no one wanted to take responsibility for fefrauding us everyone was uncaring ruined our anniversary vacation still waiting on a call from marketing no call as of yet I've contacted THE FTC GEDERAL TRADE COMMMOSFION ON THIS MATTER WILL BE SUEING
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGreat accommodations and service
No stores or food close by
Thanks for your review! 😊 We’re so glad you enjoyed the accommodations and service—those are top priorities for us. Sorry to hear the nearby food and shopping options didn’t meet expectations. We know how important convenience can be during a stay, and your feedback will help us explore ways to make that experience better. Hopefully, next time you visit, you’ll find everything you need just a little closer to home base! 🏨🍽️🛍️
Thanks for your review! 😊 We’re so glad you enjoyed the accommodations and service—those are top priorities for us. Sorry to hear the nearby food and shopping options didn’t meet expectations. We know how important convenience can be during… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in May 2025
Verified reviewThe location was perfect. Staff very knowledgeable and courteous
The location and the stay the rooms were very comfortable
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our perfect location and found the rooms comfortable. It's also wonderful to know our staff made a great impression with their knowledge and courtesy. We truly appreciate your feedback and hope to welcome you back again soon!
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our perfect location and found the rooms comfortable. It's also wonderful to know our staff made a great impression with their knowledge and courtesy. We… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewAmazing rooms clean and perfect location
No elevators 😂
Thank you for your wonderful review! We're so happy to hear that you enjoyed the amazing rooms, cleanliness, and perfect location. Providing a comfortable and memorable stay is always our goal, and we’re thrilled we could meet your expectations. We hope to welcome you back for another fantastic stay in the future! Safe travels, and thanks again for your kind words.
Thank you for your wonderful review! We're so happy to hear that you enjoyed the amazing rooms, cleanliness, and perfect location. Providing a comfortable and memorable stay is always our goal, and we’re thrilled we could meet your expe… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewI liked the comfort and peacefulness
The bar wasn't open but I understand it is being upgraded
Thank you for your kind words! We're delighted to hear that you enjoyed the comfort and peaceful atmosphere during your stay. Providing a relaxing and enjoyable experience is always our goal, and we're so pleased we could make your visit a pleasant one. We’d love to welcome you back again for another peaceful getaway! Safe travels, and thanks again for your feedback.
Thank you for your kind words! We're delighted to hear that you enjoyed the comfort and peaceful atmosphere during your stay. Providing a relaxing and enjoyable experience is always our goal, and we're so pleased we could make your … Show more
Reviewed: 19 February 2025 · Stayed in January 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewNice clean and quiet
The couch was uncomfortable
Thank you for your feedback. We’re delighted to hear that you found our place nice, clean, and quiet. We apologize for the discomfort you experienced with the couch. Your comfort is important to us, and we’ll look into improving this aspect of our accommodations. We hope to have the pleasure of welcoming you back soon and providing an even better experience.
Thank you for your feedback. We’re delighted to hear that you found our place nice, clean, and quiet. We apologize for the discomfort you experienced with the couch. Your comfort is important to us, and we’ll look into improving this aspec… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewEverything.
I like everything.
Thank you for your wonderful review! We're delighted to hear that you liked everything during your stay. We look forward to welcoming you back for another perfect experience.
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewStill a very quite place for relaxing
The quality has dropped drastically, staff passing on false information, very disappointed, with how the quality had dropped , over the years, this use to be me and my family most wonderful place to come hope the service get back to what it used to be to be ,
Thank you for taking the time to share your feedback. We are glad to hear that you still find our place a quiet spot for relaxation. However, we are deeply sorry to learn that the quality of your experience has declined over the years. We sincerely apologize for any misinformation provided by our staff and for not meeting your expectations during your recent stay. Your comments are very important to us, and we will address these issues with our team to ensure improvements are made. We value your loyalty and hope to restore the high standards you have come to expect from us. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.
Thank you for taking the time to share your feedback. We are glad to hear that you still find our place a quiet spot for relaxation. However, we are deeply sorry to learn that the quality of your experience has declined over the years. We … Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewThe heat wasn't working in the bedroom but other then that it was ok
Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with the heating in the bedroom. Your comfort is important to us, and we will have our maintenance team address this issue immediately. We are glad to hear that, aside from this issue, your stay was satisfactory. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.
Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with the heating in the bedroom. Your comfort is important to us, and we will have our maintenance team address this issue immediately.… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewGood location and roomy
Towels frayed and indoor pool too cold
Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our location and the spaciousness of our accommodations. We apologize for the frayed towels and the temperature of the indoor pool. Your comments are important to us, and we will address these issues promptly to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.
Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our location and the spaciousness of our accommodations. We apologize for the frayed towels and the temperature of the indoor pool. Your comm… Show more
Reviewed: 6 November 2024 · Stayed in September 2024
Verified reviewI loved everything but one thing!!!!!
The internet sucked!!?
Thank you for your feedback! We're thrilled to hear that you loved your stay overall. We're sorry to hear about the issues with the internet. Your feedback is invaluable, and we will work on improving our internet services. We hope to welcome you back soon!
Thank you for your feedback! We're thrilled to hear that you loved your stay overall. We're sorry to hear about the issues with the internet. Your feedback is invaluable, and we will work on improving our internet services. We hope … Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 15 September 2024 · Stayed in September 2024
Verified reviewThe location was great and all the amenities were nice. Staff were great specially when needing anything.
For starters when checking in paying for the room for the week I get told I’m gonna have an additional $165 fee added on top of the total of the room. Then on top of that placing an additional $100 hold on my card for the room. I was not happy about the extra $165 due to I was never told this prior to booking or arriving and it took me by surprise. The internet was terrible. But if you wanted better internet gonna make me pay per day?? I feel that should be included in the $165. Second, for the price I paid for the room I felt and so did my guest with me felt the room could have been cleaner. The light fixture above the kitchen table was covered with dust. The bathroom could have been cleaner, specially the shower/shower base. It look like it hasn’t been scrubbed or could use some bleach to whiten it back up. I was disappointed in my stay here and prior to that I was looking forward to my stay due to the pictures on your website but after staying here I don’t think I will stay again and I won’t be recommending it to anyone to stay at.
Hello, Tyler Thank you for your detailed feedback. We’re pleased to hear that you enjoyed the location and amenities, and that our staff was helpful during your stay. We apologize for the unexpected fees and the inconvenience they caused. We understand how frustrating it can be to encounter additional charges that were not communicated beforehand. We will review our booking process to ensure that all fees are clearly stated upfront. Regarding the internet service, we appreciate your suggestion and will consider including better internet access in the overall fee. We also apologize for the cleanliness issues you encountered. Your comments have been shared with our housekeeping team to ensure these areas are addressed and improved. We regret that your stay did not meet your expectations and hope you will give us another chance in the future. Thank you for bringing these matters to our attention.
Hello, Tyler Thank you for your detailed feedback. We’re pleased to hear that you enjoyed the location and amenities, and that our staff was helpful during your stay. We apologize for the unexpected fees and the inconvenience they caused. … Show more