Reviews of Holiday Inn Express Harrisburg East by IHG 3 stars

Easy on and off

Nice comfy beds

Breakfast was good. Bed comfortable.

The bathroom was really dirty. It was filthy. I seem that someone went to do #2 and left resi dual of the poop in the toilet like it was resent. Even the bathroom smelled. The person in charge of cleaning is doing a terrible job. It's a nice hotel and location but you should take the cleaning part more serious.

They lost our reservation so we did not get to stay here.

While I like overall location and room, there was no hot breakfast for at least two days, elevator was out of service at least twice during stay and elevator floor was dirty (muddy looking) at least one day of stay and

Lack of hot breakfast, dirty elevator floor, non-working elevator - had to walk stairs. We had one room on third floor second room on fifth floor.

Location was good. Room was comfortable

The shower could’ve been a bit better, the refrigerator was very loud all night, and i had to jump to get on the bed. I’m 5’2” and the bed was hip level

The toilet in the bathroom was cracked and there was a water stain/mold in the ceiling above the shower.

When we walked into our room, we found the sheets were wet and when they came up to check they made the excuse of it being the air conditioner. We also found red paint on the carpet plus weird stains on the lamps. The pluming was extremely slow also there was a terrible smell within the room. The lock on the door didn’t lock properly so in order to do so you had to slam the door shut. Additionally we had trouble opening the door.The stairs and hallway were dirty. Finally the outlets didn’t work and we would have to put the phone against our wires to be even able to charge our phones.

Beautiful on the outside Allows pets Friendly front staff

No parking. Batteries dead on outside side door and room door, so had to be let in by front staff and couldn’t leave room otherwise locked out. AC was unit turned off, filters removed sitting on top of unit. Sink stopped up, toilet would hardly flush.

Always great staying at holiday inn express.

Only problem we had was one of the queen beds was very squeaky! lol.

Nothing. The room wasn’t cleaned. It didn’t have 2 queen size beds as I requested. I was told that there was no other room I could have. I was told they couldn’t help me with a cancellation or refund. I contacted you guys by email because I couldn’t find a phone number anywhere on your website. I have heard nothing from.you. The hotel charged be $276.39 for a room I never stayed in. We wound staying at a Fairfield Inn. So I’m out $276.39 and I’ll never use your service or stay at a Holiday Inn hotel again.

Just about everything.

There was no egg, cinnamon rolls … not much left for breakfast when I went down to eat. Was a little disappointed.

Jose at the front desk was awesome!!

I needed to wash some clothes and when my clothes were finished found out the hard way that the dryer wasn't working.

The front desk management were very helpful.

The floors everywhere were filthy - there was trash littering the hallway floor when we checked in and it was still there the next day when we checked out. There is only 1 elevator used by both guests and staff so we often had to wait 20 minutes for the elevator.

Breakfast was ok! Staff was great

Rooms are old and dingy, outlets for phones did not work, my room card key never worked had to go to desk to get card almost every time. Furniture in the lobby/dining were old, stained and ripped. Hallways smelled like dirty diapers