Comments on what i would have liked...would have been nice to have the following in the room, for the price paid: more than 10 tissues folded over in a box in the bathroom. How about a box at least. No pad to write notes although there was 1 pen. More than 1 small bar of soap and a cheap shower cap would have been nice. There were no local books about the area - usually placed on the desk in the rooms, or the hotels conveniences that i saw. I think parking should be included not an extra charge. Evening at the L Bar was so noisy with 3 large TVS blasting sports and anyone wishing to have any type of a conversation had to scream... as everyone did on the night we were there. disappointing.

Did like the safe and small fridge in the room. Convenient to the activities we were interested in doing and seeing. LBar facilitiy was nice but.... see below

Stayed in October 2023

Actually everything is fine besides I think it is overpriced for such city as Hartford

It’s a nice , clean, very big hotel . Actually it is one of the nicest Hotel in Hartford. It has swimming pool and little Gym . On of course it has everything you need if you are on a Business ore privat trip

Stayed in September 2023

The parking was frustrating. We chose to forgo valet thinking we would save money. The parking structure was enormous and packed! It was impossible to find a spot. The hotel does validate your parking so you get $19 off the parking. In the end the valet would have been $2 and I wouldn’t have had to deal with trying to maneuver that parking garage. Save yourself the hassle and do the valet parking!

Stayed in September 2023

Staf was kind. Location is good.The room and equipments were clean.

Stayed in May 2023

club lounge could be better maintained

friendly staff, good location,

Stayed in May 2023

Friendly, professional front-desk staff. Very clean throughout. Nicely appointed room.

Stayed in April 2023

Hartford is sketchy

Location

Stayed in March 2023

The pillows were uncomfortable

Stayed in March 2023

hotel guests shouldn’t have to park so far and and tip of that pay for it. that we didn’t like and for that reason I would choose another hotel next time. also I reserved my room on booking.com at one rate $265 for one night, that’s including taxes and fees…but when I paid at the hotel my card was changed $308 . I don’t know what happened but I want a refund

I like the pool on the top floor, the hot tub, the lobby everything was clean. we liked it

Stayed in March 2023

TV did not work. The first night it would not shut off so someone came and helped. The next day the sound did not work and they came again. The next day, we had more TV problems, and again the technician helped us.

Room was clean and comfortable, Restaurant food was excellent. WiFi was good as well. Service technicians for the TV came and helped as well as they could. Having Starbucks in the hotel was an added bonus. The downtown location was close to the train station, other restaurants, and the art museum.

Stayed in March 2023

Nothing to report.

Rooms was clean and staff was friendly. L bar in lobby was great. Sandy our bar tender Friday/Saturday was awesome. Loved her!!!!

Stayed in February 2023

The parking . Confusing. Use the valet .

Close proximty to many activities

Stayed in December 2022

no water

everything else

Stayed in November 2022

less dining options -more so in a dead Hartford downtown

location, friendly staff, L bar

Stayed in September 2022

The breakfast restaurant was not clean all tables covered with used plates. Service was very very slow. Very short staffed. I think they did the best they could in a bad situation. But honestly very yucky

The hotel is beautiful. Room was very clean. Checking in was fast and service was great with the cars

Stayed in September 2022

non

comfortable and clean. near to all the facilities in town.

Stayed in August 2022

Breakfast at the hotel restaurant was the worst we had on our week long trip to New England

Stayed in August 2022

They should add breakfast in the room rate.

The place was very pretty and clean. It has a pool that opens very early and closes lte!

Stayed in August 2022

price

Very clean. great location. Great staff.

Stayed in June 2022

There were no complimentary bathrobes

Bed was very comfortable

Stayed in April 2022

when hosting a large corporate group, additional staffing would have helped (specifically at breakfast as literally nearly the entire population of the hotel was heading to the same place at the same time)

conveniently attached to the convention center which was beyond convenient for my business trip.

Stayed in March 2022

India and Gretchen made my stay amazing the last few times, they were so helpful with a parking issue I was having.

Stayed in March 2022

nothing

Great place to stay

Stayed in March 2022

no blankets… brrrr

great location, staff very nice

Stayed in February 2022