Reviews of HI San Francisco Downtown Hostel 3 stars
312 Mason Street, Union Square, San Francisco, CA 94102, United States

Loading
Guests also reviewed these properties:
Lelystad, Netherlands
Riccione, Italy
Palma de Mallorca, Spain
Queens, United States
Allendale Town, United Kingdom
Taipei, Taiwan
Rostrevor, United Kingdom
Jericoacoara, Brazil
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe environment and community gathering areas.
My room had no air conditioner, and it felt very stuffy. I had a bad nights sleep
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewYou guys were great
Not happy that you stopped the breakfast
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewEasy to each from airport even if it’s near tenderloin
I could ear everything from outside the street and there were working on the building at the same time during the night so very noisy during my stay..
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewPerfect location Friendly and available staff Fully equipped kitchen
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewI found everything beautiful about this place - the common chill room on the second floor, my own room was comfy and tidy, the kitchen was spacious and organized. I also liked the flags there - was very surprised when I found the flag of my home country :) the staff was nice as well.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewGreat facility, prime location and nice staff.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI've been staying at this HI a long time and the place is neat and convenient when you need a place to stay.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewMost of the staff are very welcoming and helpful. The bedroom is clean and cozy, the bathroom and toilet are also clean, they clean it daily.
Thank you Sokay for your kind review, much appreciated.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNice price, great staff, very clean and good location
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location is very good, and the staff is quite friendly. I really like the free luggage storage. The kitchen is great and well equipped.
The 4-bed room was very small and had no view because the window was completely covered due to renovation work outside. I was lucky that my roommates were okay. The air in the room wasn’t great, but it was still bearable. For the price, it’s acceptable. However, if you’re unlucky with your roommates, I can imagine it could get difficult.
Thank you, Peter, for taking the time to leave us a review. We've very happy that you appreciated our location, friendly staff, and free luggage storage. We're sorry that you had a room affected by the construction. We're doing our best to keep guests away from it when possible. Hopefully you come back one day and see our historic building's newly renovated exterior!
Thank you, Peter, for taking the time to leave us a review. We've very happy that you appreciated our location, friendly staff, and free luggage storage. We're sorry that you had a room affected by the construction. We're doing our best to … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewI loved the welcome by the young man at the reception in the morning
I liked everything
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe location was good as it was very central. Cheap ish for the night.
Very disappointed in this hostel, came in thinking I will meet lots of new people but instead I didn’t. Most activities were cancelled (with no warning), the rooms didn’t look like the photo (it’s old looking) and there was no breakfast when it mentioned it would be included. Lots of strange people around and a bad quality common room and bed/ sheets etc. Very loud room..
Hello Laura, Thank you for taking your time to leave us a review. We're glad that you appreciated our location, but we're sorry the rest of the hostel didn't meet your expectations. We are doing our best to let everyone know that we no longer serve breakfast, but do still have our self-service kitchen, and we also have a discount at the restaurant next door. Sorry that some events were cancelled during your stay, we try to have around seven a week. Safe Travels, HI SF DT
Hello Laura, Thank you for taking your time to leave us a review. We're glad that you appreciated our location, but we're sorry the rest of the hostel didn't meet your expectations. We are doing our best to let everyone know that we no long… Show more
Reviewed: 16 August 2025 · Stayed in May 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified review