Reviews of Hibernation Station 3 stars
212 Gray Wolf Avenue, West Yellowstone, MT 59758, United States
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewSize of the Cabin.
Sound of ATV in the Morning.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation and communal BBQ pit and fire pit!
The hot tub area does not look appealing. Room 30 needs a new toaster and some better cookware (also needs a spatula). VERY poor water pressure in that particular cabin, especially at the kitchen sink.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe office was very accommodating. The location was excellent
The unit has old stained carpet in it which is creating a old musty smell. The only window is exposed to the main road with no blinds. You either let everyone walking by see in the room or close the blackout curtains and the unit is extremely dark without closing the curtains
Thank you for taking the time to share your feedback. We're glad to hear you found our team accommodating and appreciated the convenience of our location. We’re truly sorry to hear about the issues with the carpet and window setup in your unit. Your comfort is very important to us, and we understand how these details can impact your overall experience. We’ve shared your comments with our maintenance and housekeeping teams so we can address the condition of the carpet and look into better window covering solutions for privacy and light control. We appreciate you bringing this to our attention and hope you'll consider staying with us again so we can provide a more comfortable experience.
Thank you for taking the time to share your feedback. We're glad to hear you found our team accommodating and appreciated the convenience of our location. We’re truly sorry to hear about the issues with the carpet and window setup in y… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe loved having our own separate cabin and the jetted tub was amazing! It was within walking distance for food and shopping. The front desk receptionist was amazing when we checked in.
The only complaint is the bed was not very comfy. One side felt like it would slope downward. We couldn't get a good night sleep. My boyfriend could hardly sleep while we were there and we would wake up with sore backs.
Thank you for your kind words! We're so glad you enjoyed having your own private cabin and loved the jetted tub — and it's great to hear our front desk team made you feel welcome at check-in. The location is definitely one of our favorite parts too, being so close to dining and shopping. We're truly sorry to hear about the discomfort with the bed. We know how important a good night's sleep is, and we’ve shared your comments with our maintenance and housekeeping teams to assess and address the issue promptly. Your feedback helps us improve, and we really appreciate you bringing it to our attention. We hope to have the chance to welcome you back with an even more comfortable stay next time!
Thank you for your kind words! We're so glad you enjoyed having your own private cabin and loved the jetted tub — and it's great to hear our front desk team made you feel welcome at check-in. The location is definitely one of our fa… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation was great and the staff was extremely accommodating!
Thank you for your kind words! We’re so happy you enjoyed our location and that our staff made you feel well taken care of. Providing great service is what we aim for, and it’s always rewarding to hear when we hit the mark. We hope to welcome you back soon!
Thank you for your kind words! We’re so happy you enjoyed our location and that our staff made you feel well taken care of. Providing great service is what we aim for, and it’s always rewarding to hear when we hit the mark. We hope to welco… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewExcellent location, staff were great, rooms were comfortable, air conditioned, great blackout blinds and comfortable beds. The lights at night and decoration were a great vibe. Good location for going to west side of Yellowstone. Great value compared to a hotel room.
hank you so much for the wonderful review! We're thrilled to hear you enjoyed your stay — from the comfortable, air-conditioned rooms and blackout blinds to the cozy vibes of our nighttime lighting and décor. It's great to know our location made exploring the west side of Yellowstone convenient for you, and we’re especially glad you found great value in staying with us. We truly appreciate your kind words about our team as well. We hope to welcome you back for another relaxing stay soon!
hank you so much for the wonderful review! We're thrilled to hear you enjoyed your stay — from the comfortable, air-conditioned rooms and blackout blinds to the cozy vibes of our nighttime lighting and décor. It's great to know our … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewFantastic cabin. Great location. Very friendly, attentive staff.
Nothing.
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay in our cabin and appreciated the location and service. Our team takes great pride in providing attentive and welcoming hospitality, so your feedback means a lot to us. We hope to welcome you back again soon!
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay in our cabin and appreciated the location and service. Our team takes great pride in providing attentive and welcoming hospitality, so your feedback mea… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocated close to Yellowstone Park entrance and other right in town near shopping and food.
The first thing was the single door knob with no deadbolt. The room felt unsecure and a chair was place under door knob at night.The window in the bedroom was discovered unlocked after we returned from being gone all day with our belongings left in the room. No one in our group touched this window. The bathroom was terrible. The doors were hard to open and made so much noise that it woke us up when someone went to the bathroom in the night. The floor was unlevel and felt like it was sagging and sinking when walked on. Water could be heard running constantly in the walls, maybe some preventitve measure to avoid freezing. The worst experience that occurred was when the tenants upstairs arrived the second day. They were stomping around, dragging the chairs around and this went on until late. We could not get any rest. I do not usually complain but this was the most disappointing place we ahve ever stayed.
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay did not meet your expectations, and I sincerely apologize for the discomfort and concerns you encountered during your visit. Your feedback about the door security, window lock, and the condition of the bathroom is especially concerning, and we take these issues very seriously. Guest safety and comfort are our top priorities, and I regret that we fell short in providing the sense of security and peace you should expect. I’ve already shared your comments with our maintenance and housekeeping teams so we can address these issues promptly, including the uneven flooring and noisy fixtures. I also want to apologize for the disturbance caused by the guests in the unit above you. We understand how important a quiet and restful environment is, and I’m sorry that this impacted your experience. We are exploring ways to better address sound concerns between units to help ensure all our guests can enjoy a peaceful stay. We appreciate you bringing these matters to our attention, as they help us identify where improvements are needed. We hope you’ll consider giving us another opportunity to provide you with the stay you deserve.
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your stay did not meet your expectations, and I sincerely apologize for the discomfort and concerns you encountered during your visit. Your feedba… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe location was very nice and the property itself has potential, but unfortunately the cabin was not what I expected. It was much smaller than described on the website and really not comfortable for four guests. The fridge was also tiny—barely big enough to hold a few essentials, which made our stay less convenient. Even though the room was ready when I arrived, I was charged an extra $30 for early check-in. I asked if it was possible to pay for an upgrade, but was told no—simply because I had booked through Booking.com. That policy didn’t make sense and felt inflexible. During check-in, there were two staff members. One was new and in training—she was very kind and professional. However, the younger woman assisting her was rude and unaccommodating, both in how she spoke and how she handled the situation. It created a negative first impression that stayed with me. In summary, while the setting was great, the cabin and customer service didn’t live up to expectations. I hope the management takes steps to improve communication and be more transparent with room descriptions.
Thank you for sharing your thoughts about your recent stay. We genuinely appreciate your feedback, as it helps us continue to improve our guest experience. We’re glad you enjoyed the location and setting of the property, but we're sorry to hear that the cabin didn’t meet your expectations. We’d like to clarify that the cabin you were assigned was indeed the one booked through Booking.com. While we always try to accommodate upgrade requests, we were fully booked at the time of your arrival, and unfortunately, no alternative cabins were available for a switch. Your early check-in at 9:46 AM was several hours ahead of our standard 3:00 PM check-in time, and while we were happy to get you into your cabin early, our $30 early check-in fee applies consistently to all early arrivals. We understand how this might have been unexpected, and we’re reviewing how this information is communicated more clearly during the booking process. We also want to address your comments about our team. While we're sorry you felt the service was not up to standard, we want to acknowledge that the staff member assisting you did her best to accommodate your requests within the limitations we were facing at the time. We appreciate your understanding as our team continues to train and grow, and we’ll be using your feedback as a learning opportunity. Thank you again for your review. We hope you’ll consider staying with us again in the future so we can provide a more seamless and enjoyable experience.
Thank you for sharing your thoughts about your recent stay. We genuinely appreciate your feedback, as it helps us continue to improve our guest experience. We’re glad you enjoyed the location and setting of the property, but we're sorry… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewlocation was great. the original design of the property was also great.
room was very small and dirty. carpet dirty. floor dirty. bathroom needed repairs. beds were supposed to be queens but clearly were full - not queen. cabin window needs privacy curtains, walkers by could see directly into cabin. room was dark.
Thank you for taking the time to share your experience with us. We’re glad to hear you appreciated our location and the original design of the property — those are two things we’re proud of and many guests enjoy. That said, we’re truly sorry to hear that the condition and comfort of your cabin did not meet expectations. Cleanliness and room quality are very important to us, and we regret that we fell short during your stay. Your feedback regarding the carpet, flooring, bathroom condition, and bed sizing has been shared with our housekeeping and maintenance teams for review and immediate attention. We also understand your concerns about privacy and lighting. Our team is currently assessing window treatments across our cabins to ensure better privacy and comfort for our guests, and your input will help guide those improvements. Thank you again for your honest feedback — it helps us make the necessary changes to provide a better experience for future guests. We hope to have the opportunity to welcome you back and show you the improvements firsthand.
Thank you for taking the time to share your experience with us. We’re glad to hear you appreciated our location and the original design of the property — those are two things we’re proud of and many guests enjoy. That said, we’re truly sor… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe cabin was large enough for my family. Housekeeping staff were great.
Thought the price for the facility was a bit too extreme. We rented two cabins. They were both advertised with full kitchens. However, only one had a kitchen, but was charged the same for both. The furniture was a bit dusty.
Thank you for taking the time to share your feedback. We're glad to hear the cabin was spacious enough for your family and that our housekeeping team made a great impression — we’ll be sure to pass along your kind words to them. We do apologize for the confusion and frustration regarding the kitchen setup. All of our cabin listings are intended to be accurately described, and we regret that this caused a discrepancy during your stay. We’re currently reviewing the listing details and reservation records to ensure clarity moving forward. Your comment about both cabins being charged equally despite the difference is also being looked into, and we encourage you to reach out directly so we can further address this with you. Per our policy, our housekeeping team is trained to clean and prepare all furnishings thoroughly before each guest’s arrival. We're sorry to hear that this was not your experience, and we will be reinforcing our standards with the team to ensure consistency across all units. Thank you again for your valuable feedback — it helps us improve, and we hope to have the opportunity to welcome you back for a better experience in the future.
Thank you for taking the time to share your feedback. We're glad to hear the cabin was spacious enough for your family and that our housekeeping team made a great impression — we’ll be sure to pass along your kind words to them. We do … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation and style
Bit pricey, but it was high season
Thank you for your feedback! We’re glad you enjoyed our location and unique style. We understand that pricing can feel higher during the busy high season, as we strive to provide the best experience and maintain our property during this time. We appreciate your understanding and hope to welcome you back during a quieter season for an even better value!
Thank you for your feedback! We’re glad you enjoyed our location and unique style. We understand that pricing can feel higher during the busy high season, as we strive to provide the best experience and maintain our property during this tim… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewVery close to Yellowstone West entrance. Close to restaurants.
Thank you for your kind words! We’re glad you appreciated our convenient location near the Yellowstone West entrance and nearby restaurants. We hope to welcome you back again soon!
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGreat location and a lovely comfortable place to stay.
Everything was great.
Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed our great location and found your stay comfortable. We look forward to welcoming you back for another fantastic visit!
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewRustic huge cottages
No complains
Thank you so much for your kind words! We're delighted to hear that you enjoyed the rustic charm of our log cottages—it’s wonderful to know they gave you that forest getaway feeling we aim to create. Your appreciation means a lot to our team, and we’re thrilled you had a complaint-free stay. We hope to welcome you back soon for another peaceful escape!
Thank you so much for your kind words! We're delighted to hear that you enjoyed the rustic charm of our log cottages—it’s wonderful to know they gave you that forest getaway feeling we aim to create. Your appreciation means a lot to our… Show more