Dated and used up

Location only

Stayed in July 2025

While close to everything for the cruise we were headed on the area is quite deserted now

Location was good

Stayed in May 2025

Breakfast was limited , a lot of constriction and fit out taking place , rooms old.

Stayed in May 2025

Breakfast - no buffet and communication not good.Orders in room generally were not right.. Coffee place should be open longer

Location good and excellent view in 2 directions from level 16

Stayed in September 2024

Hotel was not what I am used to in a Hilton. Wood panels and facilities seemed aged. Dark, musty room. Parking was up the street away from hotel. Breakfast buffet did not compare to Hiltons elsewhere in the world and more expensive.

Bed was great

Stayed in September 2024

I had ordered a double room double bed. However it felt like I was given a single room double bed. The bed size seemed like for 1 pax each.

Central location, comfortable access and good facilities

Stayed in August 2024

Location good.

Stayed in August 2024

Clean. Pillows were great location perfect for train travelers

Stayed in August 2024

Hotel amenities were slightly haphazard. The refrigerator sat on the floor difficult to use, in room coffee service lacked standard supplies, hair conditioner was substituted for body lotion on the sink dispensary, and lack of airport shuttle added to the normal stress of travel for a new visitor. There was no housekeeping on my 2-night stay.

Checking in was exceptional. Melissa G. was welcoming, warm, and made me feel instantly comfortable. She answered all my questions and found a room for me perfect for my needs. I felt like a family member. Great experience. Every interaction with other staff members was impressive and responsive.

Stayed in June 2024

No microwave and the room rate did not include breakfast.

Location was good, a walking distance to the train station.

Stayed in August 2023

I didn't like even though we may have been out of line my wife and I did have a spat and caused a disturbance we were never given a warning or phone call just asked to leave and were left to the street with no questions asked. Again we were out of line but we did leave some personal belongings and even new clothes and hunting and fishing gear they did not want to give anything back. After looking at the charges to our room their was a charge for $500 for damages even if only a drawer that was screwed shut I thought was a useable drawer looking for my things I forcibly opened which had 2 small screws holding not sure that 2 screws pays for a whole dresser which was already broken hence the screws in the first place?

The breakfast was satisfactory greeter was kind and courteous although if ever did stay there again I would not have the breakfast included because it about the same price if you pay after the fact and if for some reason you don't make it for breakfast you won't be charged. And be ready to hear the Alaska railroad blaring at all times of the day and night no alarm clock needed.

Stayed in August 2023

It was long travel day from Fairbank to Anchorage, would love to park the car and rest. Yet, have to find out on our own to park the car because there was No parking available at the hotel. Parking ($20) for overnight parking across the street. The counter employee lack of knowledge of the surrounding areas even the facility itself. So disappointed with the hotel.

I like the location and comfortable room.

Stayed in August 2023

Good location for are needs

I think it was in a great spot had a great bell hop Ray desk seem occupied with something no eye contact smiling off at something or ssomeone just not as friendly as Ray room was nice and cool when we got in something about the toilet not having a lid why think it was licking or was and patch just rough also the window ledge cracked everywhere just not as clean as some of other stayed in

Stayed in August 2023

We arrived to find incredibly loud drilling in the lobby, to the point where it was impossible to hear what the desk clerk was saying. The desk clerk tried to take payment from my booking.com linked card without asking if this was the correct payment method. The payment failed (as I never intended to use that card) and I had to call the bank, internationally, to reassure the fraud team that I was in fact in control of my faculties and money. She told me ‘you need to call booking.com, your payment has failed’. I handed over the card we actually wanted to use and explained that for it to work it needed the pin. She ignored that and the card was declined as it had been flagged as a suspicious transaction. We then had to call that bank to reassure the fraud team that we had not been scammed. I handed over my credit card and asked her to *please* just charge everything to that to avoid further complications. (When I checked later that afternoon there were two pending charges for the amount of the room - I went to reception to query this but again the same clerk simply did not have any answers or apologies, or even polite words, saying instead ‘nothing is showing here’). She then took $50 ‘for incidentals’ from the first card. I received no receipt for this myriad network of payments meaning that I stepped away from the desk unable to understand what I had paid and from where. I still haven’t received a receipt. The mind boggles. No apology, no polite words, just sullen and unwilling actions. When we went to the room the key card flashed green but the door would not open. The handle was broken. Security had to come and show us the right way to jiggle the handle. We asked if they could send maintenance to take a look and they said ‘it’ll be fine’. The room and beds were clean but in the bathroom there was dust and hair in the corners. There was a fridge in the room that looked like it had been attacked by a polar bear. It was scratched and dented. It was empty.

The beds were comfortable. The food from the restaurant downstairs was good. There is an ‘everything’ shop connected to the reception area for essentials. The security / bag guys are very helpful and give a great service - by far the high point of dealing with anybody at this hotel. We arrived at 12:30 and they had a room ready for us.

Stayed in August 2023

Carpets are pretty tired.

Perfect location. Quick check-in. Fast elevators. Large room. Comfortable bed and pillows. Good price compared to others in this area. Nicely updated room with great shower. Clean room (and I'm particular). Luggage storage also available after checkout.

Stayed in August 2023

My booking.com confirmation number was not excepted by Hilton at check in....I had to rebook thru the hotel......I was not able to get a late dinner.....nothing open in the hotel or near by......I had to seek out housekeeping to get my empty bottle of body wash refilled.....front desk had none and was to call housekeeping who was a no show....the thermostat in the roomwas set for 65F......I could not get unit to heat up room......no directions on how to operate

Very clean

Stayed in August 2023

People in hallways were noisy (11:00 PM - 5:00 AM) talking loudly and sounded like rolling metal cart 3 of 4 nights. Drinks vending machine was basically empty for our 4-night stay.

Downtown location was good; within walking distance because we didn't have a car.

Stayed in August 2023

The location was within a short walking distance from the homeless "tent city" at full capacity . Parking was a block away, no security and there was an additional parking charge per night. The room on the 12th floor had a large cutout opening in the wall under the window with mysterious questionable pellets of some sort. Housekeeping showed neglect in cleaning. There was no microwave, no refrigerator, 2 frayed bath towels, and offered only 1 cup of coffee for a party of 2 for a 2 night stay. When asked for a pen & writing pad to write a note, none was available anywhere in the entire hotel. This is not what I expect at $259 per night plus tax & additional charge for parking in an unsecure parking lot a block away. Overall, I would not recommend this place.

The lobby was impressive but everything else did not meet our expectations for. Hilton with a high rate.

Stayed in June 2023

Our room had noise from a mechanical system nearby.

Stayed in July 2023

Staff called me at 10 pm to see if I needed anything before checking out the next day. Woke us all, as our flight was leaving at 6 am. No air circulation in the room, fan on air conditioner does not work. Very light lighting in the room. No coffee pods in room other than the used one still in the coffee maker.

parking was across the street. They had room darkening curtains. Hotel staff brought us a box fan.

Stayed in July 2023

dated, no refrigerator in room

the location to downtown

Stayed in June 2023

The dirtiness in the bedroom bathroom

I like the people at the restaurant

Stayed in June 2023

it took a long time to check in, especially when a girl was just standing there doing nothing!

Stayed in April 2023

The costs. No parking. Pool was down the 1st day.

The view. The pool.

Stayed in February 2023