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  5. Reviews of Hilton BNA Nashville Airport Terminal

Reviews of Hilton BNA Nashville Airport Terminal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2 Terminal Drive, Nashville, TN 37214, United States of America

#89 of 195 hotels in Nashville

Guests' Choice

Review Score

Based on 47 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.4

  • Location

    9.4

  • Facilities

    9.3

  • Staff

    9.3

  • Value for money

    8.2

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 11, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Was modern and esthetically pleasing.

    Stayed in June 2024

  • Reviewed: June 10, 2024

    10
    Great overnight stay
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night

    I wish they had a hot tub.

    the property being so close to the airport and it was quiet. All the staff were fantastic! Clean and comfy rooms. Good food and drinks. I check in at the airport at 430am and it was so convenient to walk the 5 minutes to the counter.

    Stayed in June 2024

  • Reviewed: June 10, 2024

    10
    I loved the short walk to get on the plane instead of fighting Nashville traffic.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No choice in dining.

    Clean and close to airport.

    Stayed in May 2024

  • Reviewed: June 6, 2024

    9.0
    The hotel is very nice and is in a great location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    Initially the bathroom in my room wasn't clean, but they were quick to take care of it for me.

    Stayed in May 2024

  • Reviewed: June 5, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    The only issue was finding the hotel. Took us a few minutes to figure how to get there.

    the location was Great. The food we very good.

    Stayed in May 2024

  • Reviewed: June 5, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    Price was steep

    Beautiful hotel and room

    Stayed in June 2024

  • Reviewed: May 30, 2024

    10
    Wished we’d been able to stay longer than the 10 hours we stayed.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Walking distance to car rental return, & early morning flight home.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    10
    Definitely grateful that it was there and available.
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was a little expensive

    I was stuck in Nashville due to a flight cancellation, and the hotel was perfectly located.

    Stayed in May 2024

  • Reviewed: May 23, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Trying to figure out where check in was from bottom floor. Go up elevator and around the corner. But take a different elevator up to room.

    Extremely comfortable, staff friendly, and the convenience of being a short walk to the airport.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was very clean and comfortable. Good food and drinks at 10th floor bar. Oliver was our bartender and the drinks and service were great.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    10
    Good choice for early airport departures.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cost, restaurant options were limited for pescatarians.

    The location

    Stayed in April 2024

  • Reviewed: May 9, 2024

    10
    There was a mix up with my reservation. Katherine Yancey, front desk manager, was so kind to sort it out for me. Super n
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Access to ride share and/or taxi. We had to walk a short distance in inclement weather.

    Modern & super clean. Staff- very welcoming & accommodating.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    10
    Exceptional
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Friendly staff and Amenities

    Stayed in May 2024

  • Reviewed: April 22, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was extremely hospitable and proud of their new facility. The Hilton’s location at the terminal made an early morning flight stress free and allowed our short vacation to begin the night before.

    Stayed in March 2024

  • Reviewed: April 17, 2024

    10
    Just take a few steps and you can have a very nice room with a comfortable bed.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    Very clean. Walking distance from airport

    Stayed in April 2024

  • Reviewed: April 14, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful facility, super friendly staff. It was quiet you wouldn't know it was in the airport.

    Stayed in April 2024

  • Reviewed: March 22, 2024

    10
    Great location next to the airport terminal for easy access, clean room & shower, nice rooftop views
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Perfect location directly next to the airport terminal a few steps away, everything is brand new, clean room and nice bathroom & shower, rooftop pool & bar provides a really nice view for taking photos

    Stayed in March 2024

  • Reviewed: March 20, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The air didn't work in our room had someone come look at the unit but still wasn't working properly. We both woke up very hot. For as much as we paid for the room, I felt like we could have gotten reimbursed for the night or a credit for the next stay.

    Very convenient and very nice place to stay.

    Stayed in March 2024

  • Reviewed: May 24, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Poor/slow service at Sky Bar. Main floor restaurant for breakfast had tables next to us left with dirty dishes the whole time we ate. We were given unclean silverware twice. That said the food and waitress were very good.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    5.0
    Fair
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Was to expensive

    Check in staff was nice

    Stayed in May 2024

  • Reviewed: May 15, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant had one other couple & we were placed right by the wait station. Was never asked how food was & my meal came at the same time as the app. The top sheet on bed served as the fitted sheet that should've been there. There was a top sheet, then uncovered duvet, plus another top sheet. Went down to the marketplace to buy bottled water (because 1 for each person is never enough), & they had only one bottled water available on display to buy. The front desk seemed agitated at my request for bottled water. I expected a lot more from a Hilton property.

    Stayed in May 2024

  • Reviewed: April 1, 2024

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    I had the booking confirmed by booking.com, but at the hotel I was told that the hotel was sold out. Therefore I was not able to stay at the hotel. SO, it is not applicable to charge me.

    Stayed in March 2024

  • Reviewed: March 31, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We had a difficult time finding our way in to the front desk. Facility wasn't well marked. My wife went to use the bathroom in our room and the toilet seat lid fell off and she fell. I can't believe I couldn't even get a free cup of coffee in the morning. When we ate dinner, the chicken was so dry we couldn't eat it, and the staff was very inattentive. There were very few people in the restaurant, but they still weren't very attentive to our needs. I've spent good money at your facilities in the past. When I was working I was a platinum member of your HH club. But I've never been as disappointed with one of your hotels like I was here. It's a beautiful place, but I felt like I dropped a lot of money for what I got. Primarily due to attention to details when it comes to just knowing where to go, and the lack of follow through by the restaurant staff when our meals were unsatisfactory. I even told the manager, who knew the chicken was dry, and she didn't offer to comp us for it. She did offer to give us one if the lamb meals. But we weren't interested at that point.The people were nice, but needed to be more attuned to their customers needs. I've always loved staying at Hampton inns, They have great bedding and complementary breakfast. The front desk said they were going to comp our meal when we checked out. I haven't seen my bill yet. But that would take some of the sting out of our dining experience.

    Facility was very nice.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    A/C did not work well.

    Great location, friendly staff, and tasty food.

    Stayed in March 2024

Showing 1 - 25

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