Dead roach on the floor Bugs crawling near the window

Stayed in July 2025

When I first got there while talking amongst themselves, and I am waiting for them to check in, the staff had no stop to see what I wanted or needed. So I called my husband to see if we wanted to stay here by th, and n thawasts the attention of the staff after I asked wh s the iss was e upocheck-inin. They apologizeandnd checked us , n but it gave you that Karen moment vibe

The bar staff and restaurant area was awesome, friendly, and attentive to customers

Stayed in June 2025

The Starbucks wasn’t good

Property is a central location to get anywhere

Stayed in June 2025

It is much improved, so nothing I didn't like to report

There have been man renovations and repairs done since I stayed they last year.

Stayed in June 2025

Room was clean and nice.

Everything was nice.

Stayed in May 2025

Check in time is 4:00 PM.

Location

Stayed in May 2025

Bathroom was small. Heat was loud.

Location. So much easier to get into the city from this side. Love how many options for dining within walking distance. The hotel restaurant was very nice as well.

Stayed in January 2025

Booking.com price was excellent.

Like the set up. Omelette was not good.

Stayed in December 2024

Housekeeping made up room 1 day out of 4. Garbage pails in room very small. Desk in room very small. The carpet was not clean. We had dirt on our pants .No clock in room, which is unusual. Pillows were very uncomfortable. No blanket, only a sheet on bed. This is November, it was 26 outside. I feel with a little work the hotel can be better. Again, the staff was awesome

The staff was great! The buffet breakfast was very good. Waitress was amazing. Good location for what we needed. Boardwalk in the back was really nice

Stayed in November 2024

Area good , close to the company we visited, good nice personal

Stayed in November 2024

pricing varies too frequently.

The boardwalk and the pond is fantastic. It is very relaxing. Great place to chill out in the evening after a long day

Stayed in October 2024

Crack under door too much light coming in and noisy in hallways. Housekeeping banging on my door yelling housekeeping while I’m sleep at 1030 and 1130! Room too small for $200 plus a night. Creamer was old and outdated curled up in my coffee. Had a late checkout 12. No do not disturb sign. One washcloth! Shower gel empty. Front desk staff nonchalant not the Most welcoming.

The view. Comfy bed and pillows. Nice shower. Plenty of parking. Nice lil cuisinart coffee maker.

Stayed in October 2024

That I had to leave

We're from Western North Carolina and our town has flooded. We've been without water or power for a while so we decided to come here to take showers and watch TV. It was amazing! My kids were so excited when we walked in the lobby. I won't forget that.

Stayed in October 2024

The parking is horrible

Stayed in August 2024

Seemed old

It was ok

Stayed in September 2024

Breakfast is 30 $ a plate. There was a roach in the room but they are under construction so that might have caused that . Otherwise clean and nice .

Great location, cool oldschool hotel Friendly staff

Stayed in August 2024

Did not like the $22pp breakfast buffet- was not any more than a Hampton Inn IMO so way over priced for what was shown. We went to Panera.

the hotel was very nice & clean - beds comfortable

Stayed in September 2024

The issue with the property is that the first night being there the fire alarm went off at 2:30am for an hour. Everyone said a child pulled it and the fire department showed up. Everything was cleared up and then at 8am the fire alarm was going back off for an hour. We both slept horribly and all we got was free breakfast because it cost.

I liked everything about the property. It was very nice and the room was great. Really liked the hotel and everything it had to offer.

Stayed in September 2024

Old furniture and design. Bathroom light was dark. Restrictions is going on and no body notified me.

All the stuff were friendly and cooperative.

Stayed in August 2024

Clean, staff very courteous

Stayed in August 2024

I know there was work going on, but the air wasn't working very well. It was very warm in our room. There wasn't much to watch channel wise on TV. The shower was kinda dirty with hair in it.

I loved the location and beautiful building. The shower was amazing and the bed was comfortable.

Stayed in July 2024

The room needed a little fixing up a little for it to be the Hilton

Did not eat breakfast the location was good

Stayed in July 2024

I booked a king deluxe room and they gave me doubles. I was very disappointed as this trip was for me and my husband’s anniversary. The room was extremely dusty. This is our 4th time staying at this location. Normally this location is top of line. We will be back because we love the location and hope this mix up was a one time thing!

I love the location. There is an abundance of shopping within the vicinity. The view of the water is a plus!

Stayed in July 2024

Loved the location and ability to walk around the lake. Good food options.

Stayed in June 2024