Reviews of Hilton Charlotte University Place 3 stars

The shower was nice- towels were really white and clean.

The refrigerator did not work properly- the knob was broken off, so it could not turn it to cold.

Noisy. Not people but maybe heating/cooling? Not sure source but there was a lot of noise. Tv controls were strange.

the room was nice (aesthetically) as was the rest of the building.

Outside of the surface appearance, the hotel was severely lacking. Staff was unpleasant and arguably rude. There was no blow dryer in the room. There was no available food after I believe 10 or 11pm. The dining room was closed. There was no room service or even a vending machine. I had medication that required food to be taken with it. There was not even small items available for purchase at the front desk. It was obvious that major corners had been cut. It felt chintzy and a far cry from the Hilton that garnered an outstanding reputation in the past.

I was at a conference and I found bed bugs and the general manager was talked to and was supposed to get back with me. I haven't heard anything from him yet.

Bed Bugs and your general manager not following up with the problem of bed bugs. I had to take my grandsons to the doctor for all of the bites and they confirmed that they were bedbug bites

Dead roach on the floor Bugs crawling near the window

Everything!! I stayed in my room most of the time. That wasn't my original plan but I just felt so comfortable and relaxed that it came easily. The bed was comfortable and the welcome message on the TV screen was a nice touch. The hotel has everything...bar, restaurants, breakfast available daily, shopping within walking distance, and restaurants within walking distance. The beautiful boardwalk area with the paddle boats is the icing on the cake. I also appreciate the added security of only being able to use the elevator to go upstairs with a room key. It was a little inconvenient when I had to go down to get my food delivery and meet my friend who came to visit, but I appreciate it. This was my first stay at this Hilton but it won't be my last.

I liked everything. I extended my visit for an additional day, and would've stayed longer if my schedule allowed.

The bar staff and restaurant area was awesome, friendly, and attentive to customers

When I first got there while talking amongst themselves, and I am waiting for them to check in, the staff had no stop to see what I wanted or needed. So I called my husband to see if we wanted to stay here by th, and n thawasts the attention of the staff after I asked wh s the iss was e upocheck-inin. They apologizeandnd checked us , n but it gave you that Karen moment vibe

Property is a central location to get anywhere

The Starbucks wasn’t good

Everything it was absolutely amazing

Nothing