3900 Chagrin Drive, Columbus, OH 43219, United States
#62 of 127 hotels in Columbus
Guests' ChoiceBased on 424 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.5
Facilities
8.7
Staff
8.9
Value for money
8.1
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 August 2025
Claudia
United StatesNothing
The location and the housekeeping actually all of the staff were very helpful
Stayed in August 2025
Reviewed: 18 August 2025
Leslie
United StatesHad a miserable time trying to get the booking connected to my Hilton Honors account. Was unable to online check in as a result
Convenient location for my stay
Stayed in August 2025
Reviewed: 18 August 2025
James
United StatesLocation
Stayed in August 2025
Reviewed: 17 August 2025
Joshua
United StatesStrange temporary fencing
Coffee in the morning and the shower pressure
Stayed in August 2025
Reviewed: 13 August 2025
Jodi
United StatesThey came in and stripped our beds before checkout and took two of our items and we had a lengthy wait to get them back.
The lightness of the staff and cleanliness of the hotel.
Stayed in August 2025
Reviewed: 10 August 2025
Yates
United StatesIt was too quiet. Could hear everything. Walls were thin. Could hear all activity in hallways all night
Stayed in August 2025
Reviewed: 9 August 2025
Michael
United StatesNothing
Great location. Beautiful grounds. Comfortable bed. Fitness center had top notch equipment.
Stayed in August 2025
Reviewed: 2 August 2025
Ayisha
United StatesParking was a little scarce; I did like that there was security monitoring the lot 24/7
The property is well kept, the entrance was beautifully landscaped with flowers and trees. Everyday we were greeted by the staff upon entrance and they always held the door open for us. Inside of the hotel was just as gorgeous. The staff was always friendly. In the heart of Easton so restaurants and shopping is just across from the hotel.
Stayed in July 2025
Reviewed: 10 July 2025
Seth
United StatesParking is atrocious, the parking lot is a labyrinth and good luck if you arrive after dinner.
Gorgeous property with a fantastic interior
Stayed in July 2025
Reviewed: 30 June 2025
Karis
United StatesClean, great location, beautiful
Stayed in June 2025
Reviewed: 29 May 2025
Alley
United StatesI did not like and will probably never come back to this location because of the parking fee and the fence that is all around this location. It was nice to be able to access more points of entry when walking to and from the mall.
Stayed in May 2025
Reviewed: 23 April 2025
Kumar
United StatesFor the Cost of the room, parking should have been free, and or a breakfast should have been provided. Room Doors made a ton of sound when opening them. Please use WD40.
I love that it was so close to the mall. Staff was nice but not very helpful.
Stayed in March 2025
Reviewed: 21 April 2025
Lakeisha
United StatesNo microwave in room.
Everything
Stayed in April 2025
Reviewed: 5 April 2025
Mia
United StatesThe lobby was very nice and the staff was welcoming. Once I got to my floor, there was a pizza box by the elevators that never got picked up. There was a red stain on the hallway carpet. I was looking forward to a hot shower. It took 30 minutes to get a luke warm temperature and the water flow was weak. I expected more luxury from this hotel.
Friendly and accommodating staff.
Stayed in April 2025
Reviewed: 3 April 2025
Michelle
United StatesWe loved the property. The location was excellent as far as being close to shopping and restaurants. Minor cleanliness issues in the actual hotel room, but the rest of the hotel and pool area were wonderful.
Stayed in April 2025
Reviewed: 1 April 2025
Quang
SwitzerlandKatie at the reception was excellent and professional.
Stayed in March 2025
Reviewed: 1 March 2025
Wojciech
BelgiumStaff attitude
Location
Stayed in February 2025
Reviewed: 16 February 2025
Dane
United StatesBeds were uncomfortable
Not complimentary
Stayed in February 2025
Reviewed: 13 February 2025
Wayne
United StatesParking certainly could have been better, weather coverings for people coming in from the parking lot could have been better, The Valleys were obnoxious, the attitude was pretentious occasionally, the pool should be policed more regularly and there should be a time for adult swimming only. Screaming children in the hallway at 1:00 a.m. took 35 solid minutes for someone to come up and settle things down
I like the location, relative to everything else. The general Decor of the hotel and the placement of the bar. Omelette bar and breakfast were excellent if overpriced at $22
Stayed in February 2025
Reviewed: 3 February 2025
Anastasia
United StatesThe parking at the hotel is less than adequate. They do not require hotel parking passes so people who are not staying there park in their lot leaving no spaces for the actual hotel customers which forces you to spend 30.00 a night on valet parking.
The hotel was very clean and comfortable.
Stayed in February 2025
Reviewed: 8 January 2025
Lindsey
United StatesUpdated. Plenty of lounge space for the family to spread out.
Stayed in December 2024
Reviewed: 30 December 2024
Connelly
United StatesRoom was not ready for check-in, had to wait almost an hour and a half and we had dinner reservations. No toiletries in bathroom. No soap or conditioner. Carpet in room was stained and didn't look clean. But the bed linens and the rest of the room were clean and room smelled cleaned. The hot tub had some unclean areas around it in the evening and the unclean area was still there the following morning. Leads me to believe it wasn't cleaned overnight. It was very crowded and highly used by young kids, needed cleaned.
Location was perfect, lobby was very pretty. Beds comfortable. Room was large. Door staff very nice, provided umbrellas when it was raining. Overall very nice hotel. Parking available in a lot, didn't have to deal with parking garage. Cost was $10.
Stayed in December 2024
Reviewed: 23 December 2024
Jackie
United StatesLocation
Stayed in December 2024
Reviewed: 30 September 2024
Hailea
United StatesThe pullout couch bed was probably the nastiest thing I’ve ever seen in a hotel. We stayed in room 422. It was a king bed with a pullout couch. The mattress was completely stained with black spots on it. It was absolutely disgusting.
Everything was beautiful.
Stayed in September 2024
Mitzpe Ramon, Israel
Antananarivo, Madagascar
Kuala Lumpur, Malaysia
Wodzisław Śląski, Poland
Krasnodar, Russia
Mangawhai, New Zealand
Vrelo Koreničko, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content