Issues with streaming/wifi made it impossible to watch tv in room. Should offer Directv in addition to streaming. Asked multiple times for laundry bags & never got any

Great location. Easy to get to waterfront, DC. Breakfast was decent, but pricey compared to better alternatives nearby. Staff was courteous & friendly. Room was fine & comfortable. Bar/happy hour food was nice. Convenient checkout time. Alexandria Old Town is a great place, especially the riverfront area

Stayed in July 2023

Breakfast ends too early. Bit of a musty smell throughout hotel

Beds comfy, breakfast good, everyone on staff was polite n helpful.

Stayed in August 2023

No parking disgraceful with the price you pay for the hotel

Breakfast was ok but should be in the price of the booking

Stayed in July 2023

Cleanliness. We got to our room and after starting to unpack, I noticed a pair of woman’s panties in the left side cubby under the sink. They said they would give us an upgrade because of the issue, but their were no ‘upgrades available’. They just moved us to a different floor. Not expecting it, but maybe would’ve been nice to possibly get a % off our room🤔 I think the rooms, hallways and such could use a deep cleaning. The carpet on our floor was ‘lumping together’ in the middle. Just didn’t feel as clean as in the past.

Stayed in July 2023

The front desk staff were great during my stay. Mykyel was absolutely amazing; he went above and beyond to make sure we enjoyed our room and stay.

Stayed in July 2023

No free parking or free breakfast.

Location was great!

Stayed in June 2023

No pool

Stayed in May 2023

Clean, quiet rooms, excellent location to metro and food.

Stayed in April 2023

Some of the staff did not speak understandable english. And were less than helpfull.

ok location. Some of the staff was excellent.

Stayed in March 2023

Room and facility not up to the standard of other similarly priced hotels in the area, or what I would expect from Hilton Garden. There are too many better-quality hotels in Old Town Alexandria for us to stay here again.

Location was good, staff was helpful.

Stayed in December 2022

Elevators were being fixed all weekend and not usable. We carried our bags up and down 3 flights of stairs every day. Did not like $37 a day to park our vehicle because no other real options existed. Valet was not friendly. Breakfast not included nor the option to buy a package that included breakfast. TV in room was smaller than most. Staff was kind but didn’t seem to know the answers to some of our questions about the area or the hotel offerings. Like that there was a Whole Foods one block away. We discovered ourselves but they did not mention when we inquired about where to find food. Hotel snack area was extremely expensive.

Location was quiet and close to everything we needed. Staff was courteous and helpful.

Stayed in February 2023

It was a little dated. Also, there wasn’t an additional safety lock on our door. It had been removed.

Stayed in January 2023

The rooms NEED to be UPDATED!! I HAD mismatched furniture and the rooms look very outdated. Not what I would expect from a Hilton.

The location was perfect, the hotel lobby was very nice and the staff was amazing. There is a Whole Foods in Walking distance and DC is 15 minutes in light traffic .

Stayed in December 2022

well there was a fire and the last night someone seemed it was fun to be active 5 am. Sounded like bowling and stomping the ground. you can hear everything.

it was a great location to walk and see the sites

Stayed in October 2022

Nothing!

Everything went well??

Stayed in September 2022

More comfortable mattress. Blanket for bed. Additional bar of soap

Stayed in September 2022

our room was never cleaned by the maid. we stayed 5 days and never once did she clean. had to ask for towels on day 3. Had to go to front desk for coffee for morning coffee. Lobby bar was never open. breakfast cost extra.

close to family. walking distance to many restaurants.

Stayed in September 2022

Need free breakfast for guest

Breakfast service not for free guests

Stayed in September 2022

it’s dullness

dull property

Stayed in August 2022

Sheets had ink stain . Garden top was in need of mowing and not very inviting Website advertising bar and restaurant which was not open. Out dated. One shampoo had to ask for extra they handed me one more.

Stayed in August 2022

We only found one thing about our room that needed correcting, and that was a loose toilet seat. I'm sure that if we had reported it, the staff would have taken care of it. Breakfast was just okay and a bit pricey.

The staff at the front desk was awesome. We dealt with four different people during our stay. All were exceptionally nice and responded to any of our requests promptly. The location of the hotel was great, just two blocks from the Metro which we used to go to the Smithsonian and two blocks from the free trolley which provides transportation up and down King St which we used to return from dinner near the harbor.

Stayed in August 2022

AC filter was mentioned by another guest checking out as being "time to replace" as an alert on the thermostat and our room had the exact same issue. Seems like an obvious intentional oversight hotel wide at that point. For a hot July weekend AC was kind of a big deal. TV (and yes this is not a big deal) has images burned into it as if it were quite old and left on one channel for a very long time. Very little "local" information available.

Location was fine. Easier to manage than more deep into old town. Staff was lovely. Check In and out was easy as was valet parking. Had nearly always available ICE water in the lobby - was a very hot weekend so this was really nice to have.

Stayed in July 2022

The bed was firm and uncomfortable.

The hotel was clean.

Stayed in July 2022

When we arrived we received keys to a room…we went to the room and another guest was in the room! We had to go back to the registration desk and get reassigned to another room. The registration staff member was not competent, and he spoke limited English. When I returned to the front desk to request a new room, he didn’t remember that I had checked in just 5 minutes earlier. Valet parking is $47/day, by the way.

Good location.

Stayed in June 2022

$37 daily valet

Very clean hotel luxurious close to downtown restaurants staff friendly

Stayed in April 2022