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  5. Reviews of Hilton Garden Inn Austin Downtown

Reviews of Hilton Garden Inn Austin Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

500 North Interstate 35, Austin, TX 78701, United States

#171 of 214 hotels in Austin

Guests' Choice

Review Score

Based on 264 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.1

  • Location

    8.5

  • Facilities

    7.5

  • Staff

    8.4

  • Value for money

    7.3

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 25, 2025

    6.0
    Good location, great price.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The cleanliness of the bathroom when we arrived could have been better.

    Location was at the end of 6th street next to parking lots. Hotel also comes with valet if you need to park your car. We were only in Austin for a night so we used taxis and ubers during our trip. Across the highway is a Whole Foods and Target in case you need anything else. The hotel is also stocked with some toiletries and lots of snacks. The rooms came with a microwave which was great! The bed was comfortable, and it was interesting having a view of the inside the hotel.

    Stayed in July 2025

  • Reviewed: August 19, 2025

    7.0
    Very nice experience
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I hated the pricing for parking to the point we didn’t park there ! I also hated that the breakfast was NOT FREE, we pay so much on the room to have to pay for breakfast that is very disappointing!

    The room was decorated nice and I loved how big the tv was, it was also very nice that this hotel had a microwave and a fridge and storage

    Stayed in August 2025

  • Reviewed: July 22, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    The parking fee was excessive at $70 per night. I would not have booked this hotel if I had known this in advance --it should be have been posted/updated on the site by booking.com As well I was charged another $75 for my pet (which I have paperwork for) and I was never even asked--they just applied the fee. Unacceptable fee tactics and overcharging.

    Stayed in July 2025

  • Reviewed: July 21, 2025

    7.0
    Ok but not exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Facilities and some staff were not very welcoming

    Location and cleanliness

    Stayed in July 2025

  • Reviewed: July 15, 2025

    8.0
    Served its purpose for two nights in Austin
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Location was very run down.

    Inside the hotel was very quiet. Friendly staff.

    Stayed in July 2025

  • Reviewed: June 14, 2025

    8.0
    Good location to explore Austin and Sixth Street
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Expensive on-site parking

    Good room size and well equipped.

    Stayed in June 2025

  • Reviewed: May 28, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not as well kept as other hotels in Austin. Not super close to UT, but close to Stubbs.

    Location was good to 6th street. A bit far from UT. Staff was great! All were very friendly!

    Stayed in March 2025

  • Reviewed: April 23, 2025

    8.0
    Would stay again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hard bed expensive parking

    Nice location in downtown

    Stayed in April 2025

  • Reviewed: April 19, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    When I got there , they couldn’t find my reservation. The 1st person who helped me didn’t even really try and brush us off quickly and sent us to another hotel, even after I showed her my reservation. I came back and spoke to another rep, Robin, and she took her time and really went thru to find me. My reservation somehow had my first name as my last name. Thank goodness for robin who was patient. But the only way we noticed that was I saw my name .

    Stayed in April 2025

  • Reviewed: April 1, 2025

    8.0
    Great location.
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility Access
    • Stayed 4 nights
    • Submitted from a mobile device

    Friendly staff. Clean hotel. A block away from the famous 6th street.

    Stayed in March 2025

  • Reviewed: March 30, 2025

    7.0
    Overall good value, not best location for in and out of property due to location adjacent to freeway.
    • Business trip
    • Solo traveler
    • King Room with Accessible Tub - Mobility Access
    • Stayed 4 nights
    • Submitted from a mobile device

    Rooms are not sound proof, you can hear jointed rooms all around as well as outside noise. Handicap room only had shower when pictures showed tub. Hard to bath with handheld shower wand. Pillow are too soft, needed several to amount to one to hold head up on.

    Spacious and clean throughout. Loved the spacious closet area.

    Stayed in March 2025

  • Reviewed: March 28, 2025

    8.0
    Great location, friendly staff
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 5 nights
    • Submitted from a mobile device

    I really liked the location and the staff were super friendly

    Stayed in March 2025

  • Reviewed: January 28, 2025

    7.0
    Good
    • Business trip
    • Couple
    • King Room
    • Stayed 3 nights

    Parking was very expensive considering there were parking garages available for much cheaper. We used the local parking garages, but would have chosen to park with the hotel if they were comparable. Also, booking.com claimed this location had a hot tub, and it did not. Not the location's fault, no problem to not have one, just was expecting it due to the listing on booking.com

    The location was great. Clean rooms and hotel.

    Stayed in January 2025

  • Reviewed: January 22, 2025

    8.0
    Very Good
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night

    Low water pressure in shower.

    The view was great. Staff was knowledgeable and friendly.

    Stayed in January 2025

  • Reviewed: December 26, 2024

    7.0
    nice small hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was too hot even after AC was put on the coldest temperature

    Location was great.

    Stayed in December 2024

  • Reviewed: November 25, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Way too overpriced. Had to walk up stairs from lobby to 10th floor as the 4 elevators never came down to the crowd in the lobby waiting for them. Heater didn't work in the room. Little ants on walls and counter top in bathroom. We had to clean out and wipe down our toiletries bag due to the ants. Was outside at night, walked around the corner were a homeless man was defecating on the sidewalk. Told the guy at the front desk and he did say thanks for letting them know, however the homeless guy was still there the next 2 days. Now we have empathy people, but crapping on the sidewalk, come on now. Of course, we know it isn't the hotels fault on that one, but the room issues, well we are glad they discounted the bill a bit.

    Friendly staff and great location.

    Stayed in November 2024

  • Reviewed: October 30, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Candy bar too expensive and don’t like the shower bath feature.

    The location was good

    Stayed in October 2024

  • Reviewed: September 2, 2024

    6.0
    Loved the staff but my room had issues
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet clogged

    Staff

    Stayed in September 2024

  • Reviewed: August 30, 2024

    8.0
    All and all was fun
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cost to park

    Close to 6th st

    Stayed in August 2024

  • Reviewed: August 21, 2024

    6.0
    Room was comfortable but no parking and no breakfast
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No parking other than valet at the hotel

    Near down town

    Stayed in August 2024

  • Reviewed: August 12, 2024

    7.0
    Good enough.
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The view out the window is to the inside of hotel as well.

    The location and the price.

    Stayed in August 2024

  • Reviewed: August 5, 2024

    8.0
    Great
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    N/A

    The staff was very nice and helpful hotel was clean same with room.

    Stayed in June 2024

  • Reviewed: May 27, 2024

    8.0
    Good, pool is small and snack prices are overpriced bad.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Snack prices are unreasonably overpriced. It’s ridiculous.

    Vallet parking was fast

    Stayed in May 2024

  • Reviewed: May 25, 2024

    6.0
    Decent but one of the staff was rude
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathtub seems to be unstable and hard to take a shower

    Great location and easy walk to near by places

    Stayed in May 2024

Showing 1 - 25

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