Reviews of Hilton Garden Inn Columbus/Polaris 3 stars
8535 Lyra Drive, Columbus, OH 43240, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation
They charge for everything
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewHad a great stay would go back good facility
Everything was just fine
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe whole reason why booked here said on website breakfast was included. But when I checked in breakfast was an additional charge.
When I checked in breakfast was an additional charge.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLocation
No included breakfast. Stained carpet in hallways, room smelled like dog.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewDidn’t eat breakfast at hotel
Close to location I needed to be
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewGreat location
Reviewed: 18 April 2025 · Stayed in January 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewGood location for our trip .. clean and friendly staff
Nothing
Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewBed was comfortable, tv nice
Check in- arrived around 3, not checked in til 4:15 after inquiring 3 times w no olan on how I would be notified when room was ready. Manager was snappy and uninformative. Hot tub closed, no notice. Room fridge would rock forward and spill contents.
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewI love the location and the staff was amazing.
The pillows were horrible, I didn't get much sleep. My neck was hurting and gave me a headache. They are too soft and no cushion.
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 12 November 2024 · Stayed in November 2024
Verified reviewThe staff was awesome and took care of/addressed problems quickly. Location was good, it was a easy walking distance (or drive) to Wendy's and a Target.
The breakfast options; 5$ for cold breakfast, 8$ for hot breakfast, or 12$ for both. It could be worse, but also could be better.
Reviewed: 27 October 2024 · Stayed in October 2024
Verified reviewThe lobby was amazing !
Our room had a bit of carpet ripped up that we discovered had small nails sticking up. The carpet in the hallway was stained badly as well. I feel it has the potential to be good but over all it really didnt live up to the hilton standards we are normally acustom to .
Reviewed: 27 October 2024 · Stayed in September 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewGood location
Carpets in hallways looked dirty
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewIt was supposed to have a hot tub and it was close to what we were doing for the evening. Plus, we were excited to try out a Hilton!
We got changed to 3 different rooms because each one was leaking a ton of water onto the air conditioner which was a huge fire hazard. They never once said they were looking into it or turned the air off they just left it and didn’t seem to be concerned which definitely worried me more. We settled with a room that had a conjoined room door which I would never buy willingly but at that time I had changed so many times I was sick of it. There were stains all over the furniture. The reason we got this specific hotel was because there was a hot tub which wasn’t even working and couldn’t get in it and it was never posted. It was a huge waste of my money!!!! I would never go again. To be a Hilton and the amount I paid I’m expecting perfect. I was barely a 1 star! Would NEVER go again. To ensure your visitors are happy and safe should be top priority and they did not care one bit!
Reviewed: 26 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified review