The design of the shower was weird. The knob to turn the water on was in the opposite wall than the shower head, it took a while for the water to get the temperature I wanted.

The room was very clean and the building is brand new. The location is excellent, there is a lot of restaurants and stores very close, it is a nice area.

Stayed in December 2023

The agent that checked us in said we were lucky that we didn't lose our rooms because we booked through booking.com. instead of direct with Hilton. I've never had that experience before with booking.com. first time I've ever heard this....

Excellent overall, beautiful new hotel, rooms exceptional! Great shuttle service and driver to cvg!

Stayed in November 2023

The Breakfast Staff were a bit standoffish. They never talked to us and the main guy looked really mad the whole time. It made us a bit nervous.

Very nice, clean- it was beautiful!

Stayed in October 2023

The breakfast buffet was open to the public with different hours posted

Beautiful, clean and inviting

Stayed in October 2023

On Wed. evening my coworker and I came back from dinner. We decided to have a drink at the bar. The bartender was a young girl very pleasant and very efficient. The issue was her mother and 2 of her mother's friends who came to see her. They were loud, rude and annoying. What we had hoped for was a quiet evening with a drink was ruined. I felt bad for the bartender she was clearly uncomfortable with the situation. You should have a rule no family members visiting you at work.

The location and the cleanliness of the hotel

Stayed in October 2023

None

Very clean and staff very helpful. Price was great location close to Stadium.

Stayed in September 2023

Staff a little confused.  Was told when I checked in breakfast was included, but found out the next morning breakfast was not included.

Very new, very clean. Good value.

Stayed in August 2023

Nothing

The bathroom was amazing

Stayed in August 2023

Very clean, nice warm pool

Stayed in July 2023

Did not have the breakfast

Stayed in August 2023

Smoke alarm flashing all night and roller shades don’t block out the outside lights.

Clean

Stayed in July 2023

We arrived during the grand opening. There was free food and drinks. Check in was easy and it was very clean.

Stayed in July 2023

That we had to pay for breakfast and all our stays at Hilton locations had free breakfast included in the price of our room.

Room was nice

Stayed in June 2023

I cannot think of one thing that I did not like

It was new, and everything was clean. The rooms were very nice bed was comfortable. It was surrounded by lots of amenities.

Stayed in June 2023

We had to down to the front desk to get towels and coffee. They did not clean the room or restock items during the days we were there. Check-in person did not know how to get into the internet for guests. They was able to get the internet for the lobby but that was only good for the lobby and not the room.

Newer facility; very clean

Stayed in May 2023

Breakfast selection was very poor.

Very clean, nice bathroom and comfortable bedding.

Stayed in May 2023

Clean rooms

Stayed in May 2023

Dog barking at 3am

Clean

Stayed in April 2023

The only negative that we came away with was the lack of a provided breakfast. A menu was available with breakfast items for purchase, we were just somewhat disappointed that we couldn't grab something quickly before beginning our busy day.

The staff was friendly and helpful. The room was clean, the beds were comfortable and the bathrooms well stocked. The lobby was clean, the outside parking area was clean. We were just very pleased overall.

Stayed in April 2023

Everything was nice, clean, tranquil and comfortable. The staff was hospitable.

Stayed in April 2023

From the first night we realized they was no shower gel, so we informed front desk and they said they will take care of it, since we had plans we were out all day 21, when we got back ready to take shower, still no shower gel, that saw to see that they did no live up to they promise, on the 22 after take shower the bathroom floor got wet more than usual, on our way out we says 2 ladies cleaning rooms I stop to tell her I need shower gel and to clean the room since we had lots of water on the floor, but one of the lady said in order to clean the room I must inform front desk, I told her thanks, but was not to happy since the previous day I made a request and was not done. Sad to say even after my husband told the lady front desk again we have no shower gel and needed the room to be clean it was not done. On our way out I observed a post saying something about doing their best to take care of their customers. Well they sure didn't made us feel that way.

Breakfast was not included in my rate, I hated that it was not mentioned when I was doing the booking, because my husband love to have Breakfast, we did this trip for his birthday that was the 21 of this month. I'm not really a early person, so when we travel he will normally go have breakfast a come back to bed a bit more until we both ready to go for lunch. Beside the room been nice and comfortable my husband did love the special touch of welcoming us by name.

Stayed in September 2023

Very good

Stayed in July 2023

Breakfast buffet wasn’t included, and we felt it wasn’t advertised enough so as to trick people to having it when we could’ve gotten something cheaper next door.

Clean, nice rooms, friendly staff

Stayed in July 2023

the floor was disgusting. My one year old crawls everywhere and her legs and pjs were black from the floor. The bathroom floor had thick dirt under the sink. it hadn’t been cleaned under there for a long time. The mattresses on one bed weren’t lined up perfectly so there were crumbs from a previous guest on the bottom mattress. The shower doors were awful. The would not stay closed. They are obviously not leveled and they constantly slid open. We had to shove a wash cloth in the track of the doors to help keep it closed. The main reason we booked this specific hotel was because they had an outdoor pool. My husband had a business meeting so I was planning on taking my kids to the pool for the day and they were very excited about swimming. The pool was not open. They had not been inspected yet even though it was June.

Perfect location, easy to get to

Stayed in June 2023