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Reviews of Hilton Garden Inn Gatlinburg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

635 River Road, Gatlinburg, TN 37738, United States of America

#70 of 529 hotels in Gatlinburg

Guests' Choice

Review Score

Based on 502 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: May 5, 2024

    10
    Great stay!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A.

    The staff at the breakfast buffet was absolutely wonderful! So kind and helpful, they really made my day. Also great amenities and easy access to downtown.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    So clean and comfy. No worries of yucky!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We are used to our memory foam bed at home. Not much gets better than that. The beds were soft but not very soft. Wasn’t dissatisfied though

    Very clean! Felt like home !

    Stayed in May 2024

  • Reviewed: May 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • King Study with Fireplace - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast staff were excellent

    Stayed in May 2024

  • Reviewed: May 4, 2024

    10
    Very Good, recommend again.
    • Leisure trip
    • Group
    • King Study with Fireplace - Non-Smoking
    • Stayed 2 nights

    Front Desk Check in did not state the incidental charge amount as we have experience elsewhere.

    Room, Breakfast, Parking and proximity to attractions!

    Stayed in May 2024

  • Reviewed: April 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Study with Fireplace - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The host in the lobby for breakfast wasn't very personable

    Stayed in March 2024

  • Reviewed: April 25, 2024

    8.0
    Great place.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great location Very comfortable and safe

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Junior Suite with Two Queen Beds and Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    The only knock was the spa jets didn’t work, we wanted to relax our sore muscles after long hikes.

    Location close to downtown, the junior suit was big and comfortable, breakfast was cheap and delicious. Front desk also had coffee and fruits throughout the day. Bar had good desert and drinks. Staff was very helpful and courteous.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    10
    Relaxing and Comfortable.
    • Leisure trip
    • Couple
    • King Study with Fireplace - Non-Smoking
    • Stayed 4 nights

    I cannot say there is anything we didn't like.

    The atmosphere and hotel presentation. Everything we needed was right there.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Study with Fireplace - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nice and clean! Friendly staff.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    8.0
    Hotel was great service not so much! We have stayed several times before but this may be our last stay!
    • Leisure trip
    • Couple
    • Junior Suite with Two Queen Beds and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a mix up with our breakfast being included! The manager Saturday and Sunday 4/12/-4/13 didn’t seem to care had horrible customer service skills and offered no help or consideration! We just paid for our breakfast which is fine but the inability to even show any consideration to the issue or try to help find a solution was concerning! I have never came across a manager that didn’t try to help find out what happened or what the issue was. It was oh sorry nothing I can do!

    Everything was clean and walking distance to everything!

    Stayed in April 2024

  • Reviewed: March 27, 2024

    9.0
    Decent stay, Great location
    • Leisure trip
    • Family with young children
    • King Suite with Whirpool - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    I thought i read on the website that all rooms had a balcony or patio, we didnt get either. Also, we had to call the front desk to figure out how to get the jets on oir jacuzzi to work. They said the button panel on the wall by the bathroom controlled it, nope..we finally figured out those buttons controlled our window shade! The buttons on the wall by our TV controlled the Jacuzzi jets! They really should label their button pads so guests know what operates what. That is why i gave my review a 9. Overall it was a decent stay.

    Loved the location, walking distance to everything! The beds were comfortable, the staff was helpful and friendly. Loved the sitting area inside and outside with the fires. The kids loved the pool also!

    Stayed in March 2024

  • Reviewed: March 25, 2024

    10
    Great place, comfortable, clean and close to local attractions.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The on-site bar could have longer operating hours.

    Clean, comfortable and well taken care of.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    10
    Lovely hotel and staff
    • Leisure trip
    • Couple
    • Junior Suite with Two Queen Beds and Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    The mattresses were way too hard. Neither one of us got much sleep and when we did we would wake up hurting

    It’s was an excellent hotel. Staff was very nice. We enjoyed the fire pit and the hot tub.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    10
    Great !!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hot tub wasn’t working correctly. 🙃

    Close everything ,employees so nice and very clean .

    Stayed in March 2024

  • Reviewed: March 19, 2024

    10
    Was great.
    • Leisure trip
    • Couple
    • King Room with Whirpool and Fireplace
    • Stayed 2 nights

    The bed could use upgrading. But it wasn't unbearable.

    Everything was great.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    10
    We were there for a clogging competition, perfect weekend. Will book there again.
    • Family with young children
    • Junior Suite with Two Queen Beds and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Friendly staff, convenient and CLEAN!

    Stayed in March 2024

  • Reviewed: February 27, 2024

    10
    We had a great stay.We would stay there again.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was wonderful.The location was good for where we wanted to go.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    We had a great stay, loved the location. In room fireplace was great and loved the view from the balcony.
    • Leisure trip
    • Couple
    • King Room with Whirpool and Fireplace
    • Stayed 3 nights
    • Submitted from a mobile device

    Outside hot tub was difficult to get in and out of and did not have cover from the weather. Indoor pool was much colder than expected and so I didn’t get to swim. Also didn’t like that the bathroom door in the room would not stay open.

    The location of the hotel was amazing. Lobby area was very nice! Staff were great and friendly.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    9.0
    Great location
    • Leisure trip
    • Family with young children
    • Junior Suite with Two Queen Beds and Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Very clean and convenient to every thing .

    Stayed in February 2024

  • Reviewed: February 17, 2024

    9.0
    Good location, good price, and a not bad location make for a pleasant stay.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pet fees were never disclosed. Small cosmetic issues (ripped ottoman, wallpaper peeling in one place, were a little off putting. Stairway fire doors on floors 2,3, and 4 were propped open purposefully despite signs saying they were to be kept closed. To get to the main part of town we had to walk through a parking deck.

    Clean and modern; enough amenities to meet needs. Staff was friendly and pleasant at all times. Beds and pillows nice. HVAC worked perfectly. In room fridge was great. Keurig in room was a nice feature.

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Whirpool and Fireplace
    • Stayed 5 nights
    • Submitted from a mobile device

    Free coffee wasn't good. Breakfast was overpriced. Room wasn't as clean as should be. We found things in carpet.

    The location was great. We had a view of water from room.

    Stayed in February 2024

  • Reviewed: January 31, 2024

    10
    We will definitely be back next year !
    • Leisure trip
    • Couple
    • King Study with Fireplace - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    They had a water leak down stairs but it was cleaned up in no time staff was very accommodating

    We love the Hilton properties this one especially been coming here since they opened in 2009 every yr very lovely Inn . The gas fireplace was so romantic and warming . Then have a bar and restaurant on property you don’t halfto leave if you don’t want to

    Stayed in January 2024

  • Reviewed: January 23, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite with Two Queen Beds and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the elevators stopped working Friday which was a little bit of a hassle when it was busy and could only get a few ppl on the elevator It was extremely cold in the lobby. I think the heat was out, and they were working on it but was not fixed before we left.

    I loved the staff and the happy hour half off drinks from 5-7. The bartender was amazing, and you could tell she loved her job. All of the staff was amazing and hotel was very clean. Great location to everything. Only place we walked to was the Moonshine mountain coaster but walked everywhere else.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    10
    It was great we will definitely stay again. We actually already have another reservation scheduled.
    • Leisure trip
    • Couple
    • Junior Suite with Two Queen Beds and Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Our balcony room was in the corner. We were staring at other people on their balcony. I would’ve preferred to have been on the end or on the flat part of the building.

    The facility was very clean. Staff was very friendly in the location was walking distance to everything.

    Stayed in January 2024

Showing 1 - 25

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