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  5. Reviews of Hilton Garden Inn Madison West/Middleton

Reviews of Hilton Garden Inn Madison West/Middleton This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1801 Deming Way, Middleton, WI 53562, United States

#5 of 9 hotels in Middleton

Guests' Choice

Review Score

Based on 60 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.2

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    9.6

  • Value for money

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 24, 2025

    9.0
    Wonderful
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Convenient location and good service

    Stayed in May 2025

  • Reviewed: April 14, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Food was really not great. Breakfast choices are limited and sweat under a steel lid under a hot plate for hours. One morning I asked to take away a bowl of their fresh fruit, but there were no lids for the cardboard containers. So the server came out holding cling film. The melon when I went to scoop it, was slimy and obviously very out of date. The staff apologised but the whole thing put me off their food for the whole trip.

    Comfortable room and bed. Good temperature control. Friendly staff that are very helpful. Billing all as expected.

    Stayed in April 2025

  • Reviewed: April 6, 2025

    8.0
    With an excellent location and was a fine facility. And the service was out
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    What could have been better is access to rooms via the key card. It was not easy to convince the disk on the door to respond to the keycard. I’ll bet that’s an expensive system, but it doesn’t work as well as well

    The location for breakfast was great. The service was outstanding. The food was OK.

    Stayed in April 2025

  • Reviewed: March 30, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Better linen

    Bed linen was sub par

    Stayed in March 2025

  • Reviewed: March 26, 2025

    7.0
    Good
    • Family with young children
    • King Suite with Whirlpool
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was beautiful and updated. Loved the heated smoking outdoors. Room was very nice.

    Stayed in March 2025

  • Reviewed: February 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    Hot tub out of order and fireplace in lobby didn't work.

    Clean, beds were great

    Stayed in February 2025

  • Reviewed: May 25, 2024

    7.0
    Fine and comp but Breakfast was disappointed
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast must improved

    Stayed in April 2024

  • Reviewed: March 3, 2024

    9.0
    I would definitely go there again as long as the prices don't go up.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    I have no recommendation for any changes.

    The staff was nice and professional. The pool and gym were open long hours. It was just great and the room was very nice. Thank you!!

    Stayed in February 2024

  • Reviewed: November 20, 2023

    8.0
    The staff, especially the front desk was helpful and courteous.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights

    Pricing and general set-up.

    Didn't do breakfast

    Stayed in October 2023

  • Reviewed: June 5, 2023

    8.0
    over all was ok next time in the area will fine something eles
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights

    price of breakfast was high for what they had. elevator was out of order the first night and floor was always wet near and in the elevators as kids were coming and going from the pool area

    good location to where we wanted to be

    Stayed in June 2023

  • Reviewed: May 1, 2023

    8.0
    Our event room was great, but there also...garbage was overflowing and icw and water could have been
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was fine, but they didn't empty the garbagecand it was overflowing.

    The staff was fabulous on Thursday , Friday and Saturday. Sunday the front desk and housekeeping were wonderful. Sunday's breakfast staff. Made the omelets with the wrong add-ins, we had to go to the bar for our silerware and drinks. Service was very slow.

    Stayed in April 2023

  • Reviewed: November 27, 2022

    9.0
    Wonderful! Hilton never disappoints
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Please clean the curtains in the room! The room was super clean except for the curtains need dusted.

    All most everything!

    Stayed in November 2022

  • Reviewed: November 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was horrible

    The bed

    Stayed in November 2022

  • Reviewed: October 2, 2022

    8.0
    Great rooms
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The hot tub was filthy. You could see the dirt , dead skin cells, and oil on top of the foam floating in the hot tub. Also, the food wasn't as good as I expected. The cooking staff st one point took off their gloves and started handling food and plates improperly. The food items in the pans on the line were not fresh. The corned beef hash was Grey and looked as if it had been sitting in the pan unstired for at least an hour. The bacon was hard as a rock ( literally) but was told it had made it fresh because they ran out. We will definitely return but will eat at one of the many other restaurants in the area.

    The staff was extremely friendly and helpful. The hotel was very clean and the room was comfortable. It has a bar in the lobby and the place is very nicely decorated and inviting.

    Stayed in October 2022

  • Reviewed: September 12, 2022

    9.0
    very nice, bartender very helpful
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility Access
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing

    location

    Stayed in September 2022

  • Reviewed: August 3, 2025

    5.0
    Other than the people. Property was very nice
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We received a room on the first floor towards the end of the hall. There was a large dog barking before we left for supper and still barking when we returned....we were promptly moved to a room on the 2nd floor, very nice until the two children next door woke up at 6am for the day and ran around the room and hall way until 8:30am. Hard to believe someone didn't say anything....and a so sorry on leaving didn't really cut it

    Stayed in August 2025

  • Reviewed: June 17, 2025

    10
    Very nice, convenient lodging.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The bathtub floor was slippery. I was nervous about falling. Maybe a more aggressive anti-slip surface would help. I know it makes cleaning the floor of the bathtub more difficult, but it might prevent a serious, and expensive, fall.

    Did not eat any meals, but the restaurant looked nice and the breakfast bar looked good.

    Stayed in May 2025

  • Reviewed: May 20, 2025

    10
    It was beautiful I love this hotel one of my favorite hotels me and my kids love staying here.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Everything I always stay this hotel it's bout time for me to start getting discounts

    Stayed in April 2025

  • Reviewed: April 28, 2025

    6.0
    We had a decent stay, and Michael at the front desk was excellent.,
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Hard bed, sheets don’t fit, low toilets, limited breakfast choices , could not reach night staff when a problem arose

    Location

    Stayed in April 2025

  • Reviewed: March 22, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything!

    Stayed in March 2025

  • Reviewed: February 18, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of the room and bedding

    The sheets and blanket and pillow cases was very wrinkled and the room smelled like people odors

    Stayed in February 2025

  • Reviewed: October 21, 2024

    4.0
    It's a good thing that we only needed the room to sleep, because it was useless for anything else.
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 3 nights

    When we checked in, our room had ZERO bath towels. We had washclothes and handtowels, but no bath towels. When we asked at the desk for some, they acted put out and proceeded to give us two to cover a room of two people for three days. We ended up having to take towels from the fitness center. Also, for this price of room, the buffet selection of breakfast (generic cereal, muffin, etc.) should have been included. I'm fine with charged for the hot breakfast that is being cooked in the restaurant, but stale cereal in a bulk dispenser should be included. Also, our remote control would not work, so the TV was unusable. I don't know if it was broken, or if it was just batteries, but we spent three days without being able to watch TV.

    The room was nice and roomy. The bed was comfortable. The linens were clean. The air conditioner worked well. The staff was generally polite.

    Stayed in October 2024

  • Reviewed: March 30, 2024

    5.0
    It was okay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The food was bad, it cost more than most continental breakfasts but the variety was terrible and it was poor quality. The room was small and the beds were uncomfortable.

    The pool was nice, the staff was nice. The food was really bad though so it was a pretty big disappointment. No pancakes or waffles either which was advertised as being part of the food.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I’ve been waiting for Director or manager to call me I found a towel under my tv with a poop in it. I’ve been calling never to get a response I’ve waited long enough time for pictures to be put online. Thanks, Ray 6082825082

    Stayed in February 2024

Showing 1 - 25

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