Reviews of Hilton Garden Inn Minneapolis Maple Grove 3 stars
6350 Vinewood Lane, Maple Grove, MN 55311, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI did like my room. It was a quiet stay but hotel was busy.
They didn't serve coffee till 6:30 am. I am not a fan of the room provided coffee. I did pau for breakfast through booking.cpm and they wouldn't let me pay for it at.the hotel.
Dear Michelle, Thank you for your great review and rating! We're so happy you enjoyed your room and found it quiet despite the busy atmosphere. It's wonderful to hear you like our hotel and location enough to stay with us again. We appreciate your feedback about our breakfast service timing and the booking process. We understand how important it is to have flexibility with your breakfast arrangements, and we're always looking at ways to enhance our guest experience. We look forward to welcoming you back soon and creating another pleasant stay for you! Warm Regards, Curtis Willcox, General Manager
Dear Michelle, Thank you for your great review and rating! We're so happy you enjoyed your room and found it quiet despite the busy atmosphere. It's wonderful to hear you like our hotel and location enough to stay with us again. W… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe room was nice! Customer Service was ok!
The room was not worth the price
Dear Guest, Thank you for taking the time to share your experience with us. We're so glad you found the room nice and appreciated aspects of our customer service during your stay. We understand that value is important when choosing where to stay, and we appreciate your feedback about your overall experience. We're committed to ensuring our guests feel they're receiving exceptional value along with quality accommodations and service. We would love the opportunity to welcome you back for a more enjoyable stay that better meets your expectations. Warm Regards, Curtis Willcox, General Manager
Dear Guest, Thank you for taking the time to share your experience with us. We're so glad you found the room nice and appreciated aspects of our customer service during your stay. We understand that value is important when choosing wh… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast. Nice people.
The on-off rush of the HVAC. The room was either cold or hot depending on the cycle of the heater in the wall.
Dear Guest, Thank you for your great review and rating! We're so glad your stay met your expectations and that you enjoyed our breakfast and found our team to be nice and welcoming. We appreciate your comments about room comfort and the HVAC system. Guest comfort is incredibly important to us, and we're committed to ensuring all our rooms provide the ideal temperature throughout your stay. We hope to welcome you back soon for another great experience! Warm Regards, Curtis Willcox, General Manager
Dear Guest, Thank you for your great review and rating! We're so glad your stay met your expectations and that you enjoyed our breakfast and found our team to be nice and welcoming. We appreciate your comments about room comfort and t… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewFriendly and professional staff, rooms are clean and maintained every other day during your stay. Rooms are spacious. 24/7 snack bar where you can purchase snacks and drinks.
The bathroom exhaust fan didn't work.
Dear Tou, Thank you so much for the perfect rating and your wonderful review! We're thrilled that you had such a great experience with us at Hilton Garden Inn Minneapolis / Maple Grove. It's fantastic to hear that our team's friendly and professional service made such a positive impression on you. We're also delighted you enjoyed the spacious rooms, our housekeeping standards, and found our 24/7 snack bar convenient during your stay. These amenities are designed with our guests' comfort in mind, and we're so glad they enhanced your visit. We appreciate you bringing the bathroom ventilation to our attention, and we're committed to ensuring all our amenities meet the high standards you deserve. We'd love to welcome you back on your next trip to the Minneapolis area. Thank you for choosing us and for taking the time to share your experience! Warm Regards, Curtis Willcox, General Manager
Dear Tou, Thank you so much for the perfect rating and your wonderful review! We're thrilled that you had such a great experience with us at Hilton Garden Inn Minneapolis / Maple Grove. It's fantastic to hear that our team'… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewEverything except one thing
You have to pay for the breakfast buffet.
Dear Xiong, Thank you for the excellent rating! We're so happy to hear that everything about your stay was great and that you had such a positive experience with us. We appreciate your feedback about our breakfast offerings and understand your perspective. Your input helps us better understand what our guests value most, and we're grateful you took the time to share your thoughts with us. It's wonderful that you enjoyed so many aspects of your stay, and we hope to welcome you back soon. Thank you for choosing our hotel, and we look forward to providing you with another excellent experience on your next visit. Warm Regards, Curtis Willcox, General Manager
Dear Xiong, Thank you for the excellent rating! We're so happy to hear that everything about your stay was great and that you had such a positive experience with us. We appreciate your feedback about our breakfast offerings and unders… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewCordial desk staff, excellent breakfast prepared by most pleasant chef and served by equally friendly wait person.
Zip
Dear John, Thank you so much for the excellent rating and for letting us know "We'll be back!" We're absolutely thrilled that you had such a wonderful experience with us at Hilton Garden Inn Minneapolis / Maple Grove. We're so pleased you enjoyed our breakfast and found our chef to be most pleasant, along with our friendly wait staff. It's fantastic to hear that our front desk team provided you with such cordial service as well. These wonderful team members truly make our hotel special, and we're delighted they made such a positive impression on you. We can't wait to welcome you back on your next visit and look forward to providing you with another excellent stay! Warm Regards, Curtis Willcox, General Manager
Dear John, Thank you so much for the excellent rating and for letting us know "We'll be back!" We're absolutely thrilled that you had such a wonderful experience with us at Hilton Garden Inn Minneapolis / Maple Grove.… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewExcellent customer services
Food was excellent
Dear Macmillan, Thank you so much for the perfect rating! We're delighted to see your enthusiastic feedback about your stay at Hilton Garden Inn Minneapolis/Maple Grove. We truly appreciate you taking the time to share your experience with us. We're thrilled to hear you enjoyed our customer service. Our team members take great pride in creating memorable experiences for our guests, and your recognition means the world to us. It's also wonderful to know that you found our dining offerings to be excellent. Our culinary team works diligently to provide delicious options that satisfy our guests. We look forward to welcoming you back to Hilton Garden Inn Minneapolis/Maple Grove on your next visit. It would be our pleasure to serve you again and continue to provide the high-quality experience you've come to expect from us. Warm Regards, Curtis Willcox, General Manager
Dear Macmillan, Thank you so much for the perfect rating! We're delighted to see your enthusiastic feedback about your stay at Hilton Garden Inn Minneapolis/Maple Grove. We truly appreciate you taking the time to share your experie… Show more
Reviewed: 1 May 2025 · Stayed in February 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in February 2025
Verified reviewIt was so beautiful! And the staff was very helpful
Nothing don’t change anything
Dear Coleta, Thank you so much for the perfect rating! We're thrilled to hear that your stay with us at Hilton Garden Inn Minneapolis / Maple Grove was beautiful and that you found our team helpful. It truly makes our day to receive such wonderful feedback about your experience. We look forward to welcoming you back soon for another great experience at our property. Your satisfaction is our greatest reward, and we can't wait to host you again on your next visit to the Maple Grove area. Warm Regards, Curtis Willcox, General Manager
Dear Coleta, Thank you so much for the perfect rating! We're thrilled to hear that your stay with us at Hilton Garden Inn Minneapolis / Maple Grove was beautiful and that you found our team helpful. It truly makes our day to receiv… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in March 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThe room was very clean.
Daily cleaning was not part of the service, and as there were 3 people in the room, there were not enough towels, and we had to track down a house keeper in the hall to get them replaced even though I'd asked to have the towels replaced daily, upon check in, forgoing other cleaning services.
Hello Stover, Thank you so much for your feedback, and I am very sorry you did not receive housekeeping service during your visit as you requested. I will pass this along to my team to make sure it does not happen in the future. We hope you give another try the next time you visit the Maple Grove area! Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Hello Stover, Thank you so much for your feedback, and I am very sorry you did not receive housekeeping service during your visit as you requested. I will pass this along to my team to make sure it does not happen in the future. We hope you… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewI loved that they accepted pets. We brought our puppy too the very to get his shots and decided to stay last minute and enjoyed the stay.
We could hear the side entry door opening and slamming most of the night and hear people running/walking up and down the hallway most of the night
Thank you for taking the time to share your experience about your recent stay at our hotel & loved our property! I sincerely apologize for the noise you encountered during your short visit. We know how important a good night’s sleep is. I will address your feedback with our team. We hope you will consider staying with us again in the future. -Jen Lange, Front Office Manager
Thank you for taking the time to share your experience about your recent stay at our hotel & loved our property! I sincerely apologize for the noise you encountered during your short visit. We know how important a good night’s sleep is.… Show more