dirty tub

breakfast and hot tube

Stayed in July 2025

We checked in and the lady didn’t even tell us where to go. We also paid for breakfast and people were coming off the street and were able to eat without paying. Also there was a kid that was drinking out of the juice container and put it back on the counter for others to drink

Stayed in March 2025

I wish there was a free breakfast.

Stayed in March 2025

The entrance to the hotel is confusing. Better signage is necessary and the holes at the entrance almost damaged my car.

Clean, organized, attentive staff, great location.

Stayed in January 2025

There was no tv remote in the room. Asked for one. The remote did not work. Had to call front desk again to get a second remote. No USB charger ports in the room. Bathroom fan dod not work. No glasses in the room.

It needs major upgrade. Its old and the carpet smell bad. Hallway carpet must ho.

Stayed in December 2024

I was surprised to see breakfast wasn’t complimentary and the pricing was high. There were some pungent odors in the lobby and elevators.

The proximity to the event we were attending was great. The indoor pool was a nice feature

Stayed in December 2024

The bathroom had an odor and the toilet paper roll was too far to reach from the toilet

Stayed in November 2024

No free breakfast. no free water in room, they would not clean room. They said they are going green, meaning no daily room cleaning.

it was normal

Stayed in October 2024

Room showed it's age a little but looks like they are in process of updating.

Staff was very nice, good location.

Stayed in September 2024

Noisy until after 11pm. Sleep was interrupted and not of quality. We needed to be up before 5AM.

Clean, neat and courteous staff. Comfortable bed.

Stayed in August 2024

The shower tub is not clean, there is the bracket on the door to hang the towel is not good, then the cabinet door is broken, the board is not good, the microwave does not work well, I was not satisfied with the hotel

The breakfast and the reception are nice

Stayed in August 2024

That breakfast was not included so we had to leave early because we were traveling to PA and wanted to be on the road by one

Everything would’ve been a perfect 10 if breakfast had been included for the price I pay I would’ve thought they would’ve included it. It cost more to eat there, which is why we had to leave early so we can eat.

Stayed in May 2024

The GPS took us to Spring valley NY because there are (2) 290 NY 59 within 10 mins of each other - we ended up in a restaurant shopping plaza … the rooms are clean but only one towel for three people and we were tired so I didn’t want to go back down to ask for more … The hotel is great the price was too high …

Check in desk clerk was very attentive and friendly - room was renovated and clean

Stayed in July 2024

Breakfast should be included.

Hilton Garden Inns are always a high quality product. Staff was super friendly and helpful.

Stayed in March 2024

Was good, but during Holydays. they should add people to help the ladys , it was super busy and they were overwhelmed . Any how theyr service is good

Stayed in December 2023

Rooms definitely need updating, a more cheery decor. Heating/air was noisy. Fan in room would be nice.Walls are paper thin.could hear all next door. We were locked out of our room 2nd night. Room was listed as empty ??.

It was convenient, served breakfast (pay) and staff friendly. Rooms were clean. Lady who runs breakfast , Lin, was terrific.

Stayed in December 2023

The heat in room is so loud the every time go on wake you up

Good but is always the same , they should vary .

Stayed in November 2023

The sheets were dirty/ stained.

The bed was comfortable.

Stayed in October 2023

Room pleasant staff

Stayed in July 2023

It was hard to find. I first went to the Hampton Inn because you can't see the Hilton Garden Inn from the road. There the staff told me that people get it mixed up every day. The signage should be improved since this is a chronic problem. When you are tired from your travels you don't want to waste time going into the wrong hotel. While the room was air conditioned, the hallways and elevators were extremely hot and muggy. I would never recommend this hotel for someone going to a wedding or special event, because after you're dressed and ready to go, by the time you get from your room to the car, you're a mess. Very bad. The smell of disinfectant was overwhelming, as soon as you walk in or come downstairs. It was hard to eat with that smell. The side door was propped open the entire time we were there. While most of the staff were helpful, one guy who covers the desk just sits on his phone. When asked questions, he did look up and answer and was pleasant, but he should look up and welcome the guests or at least smile or something.

The room was very clean and comfortable. Most of the staff were pleasant and friendly. The breakfast was good and the waitress was exceptionally nice and helpful. It was easy to park.

Stayed in June 2023

Your staff did not know about the restaurant

The chief was not available

Stayed in June 2023

Just tell the truth, there is no free breakfast don't say breakfast is free it is a lie. Try to change that.

I did not go down for breakfast, because the person at the front desk told me that the breakfast is not free and I have to pay for it. It seems like they sell what they don't have. Before I booked the reservation I read everything, but when I got there they told me different things.

Stayed in May 2023

The chef for the on site restaurant never showed up. That being said the bartender was great, recommended a place to have food delivered ans provided table set up to eat in the restaurant.

it was centrally located for getting on with our trip and to our final destination.

Stayed in April 2023

late PM checkin hotel clerk not friendly, told us nothing about hotel, didn’t tell us check out time, or how restaurant works for breakfast , or complementary coffee. Easter was next AM, I asked about a Catholic Church near by , he said not around here. I googled it and there was one literally 0.8 of a mile away! he did not want to help us. then Sunday I am in shower NO Shampoo in dispenser!!!! what am I to do , not wash my hair I guess. check out on Sunday 8:50 AM got no receipt

good location for what we needed, beds very comfortable , good parking

Stayed in April 2023