It was our first time to New York and we found the location really good. Lots of restaurants around, walking distance to town square. Rooms were larger than we expected

Stayed in June 2024

Good Location for Broadway Shows .

Stayed in May 2024

Facilities were clean and maintained during the stay.

Stayed in May 2024

Poor water pressure and not the nicest pillows.

Location is amazing, walking distance to most things Most staff were friendly and helpful

Stayed in May 2024

We arrived at night and we had a reservation in advance..and they sold our room..the night manager was nervous and sent us to find a room somewhere else..In the end we returned and the next day they treated us nicely and we also received reasonable compensation... but the story of arriving at night and being given the room to someone else... this has never happened to me In my opinion the breakfast is mediocre minus and not worth the money (in the end we were not charged for it either)

The location is excellent.. the staff is nice.. most of the time.. the room we were in on a high floor was large and spacious 22nd floor

Stayed in May 2024

Very good breakfast! Although the explanation that the hotel does not serve cooked breakfast because it is against the law (?) sounds strange, to say the least. Very comfortable bed.

Stayed in May 2024

Breakfast was good. Room size was okay. Metro, Time Square and Madison Square Garden are really close. Luggage storage available. Streets are safe, good neighborhood. Nice staff at the reception and restaurant. Special thanks to Terrence for the bigger room.

Stayed in March 2024

Only one lift was functional for a couple of days. Room was too small. Coffee maker was very finicky.

Great location. Lots of restaurants around.

Stayed in May 2024

Our Hotel room had window facing the street so very noisy, cars honking, sirens very loud, garbage trucks clanking all night, so it was hard to sleep. Also our air conditioner was loud and made weird noises.

Hotel was very accessible to Train station, and places we wanted to visit, even Central Park was walkable. Nice neighborhood, lots of restaurants nearby. Lobby very nice and very helpful, friendly staff.

Stayed in May 2024

Breakfast overpriced. Rooms overpriced.

Rooms were nice. Staff nearly always greeted me, which was very nice.

Stayed in May 2024

Noise outised until ealry hours if windows were of better quality then you would not her this as wiht the noise inside. A nice sofa or couple of lounge chairs to rest on would be a good touch and welcomed in the room

The location was excellent for our needs all be it was qwuite noisy outside due to drain work on the first night which aooeared toi go on until the early hours of the morning!! Bin vans also started very early adn I did ask for a hgh room but sadly did not get this. The room was very clean quite a noce soxe all be it would have been handy to ahve somewhere we could both sit as opposed to just one chair and a desk. The neioghbours were very noisy with lots of doors slammong all hours, may be an idea to ahve some polite signs up reminding ither guests to be considerate of othere guests?

Stayed in May 2024

The bed was very squeaky and the A/C was loud.

The staff were very nice and helpful

Stayed in May 2024

Quiet room and very clean with a big window and nice view. Blooming flowers all around near this flower district located hotel. Close to Penn Station and many walkable area attractions like: The Morgan Library, Flatiron etc.

Stayed in April 2024

The windows are not isolated at all. You can feel the airflow. To achieve a comfortable room temperature the heater needs to run and the air gets very dry. The rooms are also quite noisy, I thought the police car is in my room. The breakfast choices could be better. To me the price-performance is not good but might be normal for NY.

Gym

Stayed in April 2024

Very good location to reach out all sightseeing attractions and you can do everything by foot. Staff is very helpful and friendly. They organise everything for you and help out where they can.

Stayed in April 2024

Room a little bigger but this is New York. We were content.

Location was great surrounded by flower shops.

Stayed in April 2024

Breakfast is not worthy

Clean

Stayed in April 2024

The number of lifts seems low considering the number of hotel rooms, but we didn't have what I'd call an excessive wait for a lift. We arrived after check-in time and the rooms were not ready. One more chair in our room would have allowed both guests staying in a King room to sit at the desk and eat.

The hotel is located conveniently near a subway stop. There are many eating options nearby and multiple shopping options north and south of the hotel. The room sizes are great considering you are in New York City.

Stayed in April 2024

Room 206 The adjustment for the temperature of the sink's faucet is inadequate. The water is either too cold or too hot, but not warm. The soundproofing of the windows needs to be improved, we heard the outside noise of the heating system.

The staff was very helpful.

Stayed in April 2024

I would add a kettle and a mug, tea, plate and some cutlery for a cup of tea when getting to hotel at the end of the day or evening.

Breakfast was good and staff was friendly and helpful

Stayed in April 2024

1) breakfast and restaurant facilities had been affected by an issue that required the hotel to wait for an inspection to re-open. So no restaurant and the breakfast, which we’d paid extra for a breakfast package, was cold only. Though this was out of the hotel’s control, breakfast was quite limited as a result and it was difficult to get a filling breakfast to start our day. If I’d have known prior to booking, I wouldn’t have booked the breakfast package and would have eaten out instead. The breakfast staff were lovely, though, and tried hard to make us welcome. 2) The lifts were a bit of a nightmare, especially at busy times, like in the morning when everyone wanted to leave their rooms for breakfast/checking out. Only 2 lifts for the 24 floors, and lots of times only one was operational. The fact that the cleaning staff used the lifts to move equipment confounded the problem. The worst morning we waited over 20 minutes for a lift from the 23rd floor, which was really frustrating. We shared a lift with one woman who had been trying to check out and subsequently missed her train that day because the lift wasn’t working. Make sure you give plenty of time to get downstairs - no rushing to last orders (cold) breakfast at 9.50am in this hotel!

Central location near to quite a few subway stations so it was really easy to get about the city. Also in walking distance of lots of tourist spots - Empire State Building, Times Square, High Line all within 15 mins walk. The staff at the hotel were really friendly and helpful and were a real highlight of this stay.

Stayed in April 2024

Nothing

Hotel in an excellent location, a stone's throw from the metro. Nice, quiet and clean room. Friendly and helpful staff (the biscuits at reception are delicious! :) )

Stayed in April 2024

Maybe the lobby need a bit of a fresh paint

The staff was outstanding, friendly and warm, roop.size are very good for NY very nice reception staff and the cleaners were doing an amazing job, the room was always really clean and tidy, thank you all.

Stayed in April 2024

Nothing

Room fine, staff excellent and helpful , location good

Stayed in March 2024