Reviews of Hilton Garden Inn Philadelphia Center City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1100 Arch Street, Philadelphia, PA 19107, United States of America
#43 of 89 hotels in Philadelphia
Guests' ChoiceReview Score
Based on 2605 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
8.9
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Facilities
8.2
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Staff
8.4
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Value for money
7.9
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Free WiFi
8.0
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Reviewed: May 8, 2024
Casey
Canada6 Reviews9.0“Excellent hotel for the value, great rooms, amenities and location.”- • Leisure trip
- • Group
- • King Room with Bath Tub - Mobility Access
- • Stayed 5 nights
- • Submitted from a mobile device
Just wish the bar could be open later!
The room was great, the breakfast buffet was really good with variety, quality and flavour. Staff was helpful and the hotel was clean and near the downtown core and next to the market and lots of great restuarants. John at the bar was wonderful too!
Stayed in May 2024
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Reviewed: May 8, 2024
Victor
Romania5 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Very poor soundproofing, you can here noise from next room, coridor and from outside. There is no safe in the room...
The rooms are quite large and clean. The breakfast is good.
Stayed in May 2024
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Reviewed: May 6, 2024
Asineth
United States of America58 Reviews8 helpful votes9.0“Clean room, friendly helpful staff, and everything worked well.”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
They gave us vouchers for the breakfast buffet, so it was one time only (annoying when you wake up at 5am), and honestly it wasn't nearly as good a breakfast as I usually get for free in other hotels.
Location - obviously, staff, room were all great. No complaints
Stayed in May 2024
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Reviewed: May 6, 2024
Carla
United States of America1 review7.0“Great location and friendly staff”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 2 nights
- • Submitted from a mobile device
I didn’t particularly care for the buffet breakfast. The choices were limited.
The location was great. Just a short walk to everything. The restaurant dishes were pretty good. The buffet breakfast needed a bit more variety. The property was very clean.
Stayed in May 2024
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Reviewed: May 5, 2024
Mario
Brazil29 Reviews5 helpful votes8.0“If you arenlooking for location, this is the place”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Staff in the front desk could be more friendly…
Location is perfect! The breakfest staff are the best!
Stayed in May 2024
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Reviewed: May 5, 2024
David
United States of America24 Reviews9.0“Friendly staff. Good breakfast”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Good location
Stayed in May 2024
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Reviewed: May 1, 2024
Svetlana
Canada14 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
It was noisy. The ventilation of the building beside was very loud.
Stayed in April 2024
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Reviewed: April 29, 2024
Tsur
Israel14 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It appears on the booking site that the hotel has parking. Not true at all. There is an attached parking lot at a cost of $40
Clean hotel, high quality beds, excellent breakfast
Stayed in April 2024
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Reviewed: April 27, 2024
Christopher
United Kingdom9 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Lovely hotel, large room and huge bed, staff were very friendly and helpful. Not sure if I had paid for breakfast or not, no problem guy on desk gave us complimentary breakfast vouchers. The breakfast was very good too
Stayed in April 2024
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Reviewed: April 26, 2024
Ray
United States of America2 Reviews8.0“It was successful.”- • Leisure trip
- • Family with young children
- • Junior King Suite with Seating Area
- • Stayed 1 night
- • Submitted from a mobile device
They didn't have enough towels, and wash clothes in the room.
The bed, television, shower, and the availability to the surrounding area.
Stayed in April 2024
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Reviewed: April 26, 2024
Amy
United States of America1 review7.0“Great location, clean, friendly front desk but can do without the daily promo staff.”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 3 nights
- • Submitted from a mobile device
The Hilton honors promotional sales staff in the lobby daily was a BIG turn-off. It makes the stay feel very commercial. I would suggest a promotional sign and not a live staff. It would be a reason for not staying there or another Hilton hotel again for the fear of being sold to daily by someone you have to pass by (lobby elevators). Thank you.
Front desk (young Black lady) was very helpful, knowledgeable and friendly. Daily housekeeping was good.
Stayed in April 2024
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Reviewed: April 25, 2024
Jiangfeng
China31 Reviews8 helpful votes9.0“Comfortable and pleasant!”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The decoration of the guest room seems a bit old, and the shower faucet in the bathroom is difficult to adjust
The sheets were very clean and good quality, and the bed was very comfortable. The breakfast was good, the dining environment was good, the waiters in the restaurant were proactive; the gentleman at the front desk was easy to communicate with and deal with; the lobby manager was friendly and pleasant!
Stayed in April 2024
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Reviewed: April 17, 2024
Katherine
United States of America29 Reviews6 helpful votes9.0“A very acceptable option, especially if you're attending a convention, but nothing memorable.”- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
It felt like a very bland/anonymous convention hotel, from the lobby to the room - no personality whatsoever. I had breakfast coupons, so ate breakfast there, but it was a lower mediocre typical convention hotel buffet - unripe melon, lukewarm potatoes, dishwater coffee, etc.
The location is very central, and is very convenient whether one wants to walk around historic neighborhoods or get something to eat. The property was extremely clean, the staff very professional, and the smart key on one's phone worked like a dream. The bed was comfortable. At breakfast, I appreciated that they gladly made me scrambled eggs without milk products (the premade ones had cream) and had almond milk available upon request. Being a half block from the airport SEPTA line was really great.
Stayed in April 2024
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Reviewed: April 12, 2024
Yasmin
United Kingdom6 Reviews8.0“Great location”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Some of the buffet breakfast tasted like it had been sat around a while.
Great hotel, good staff. Perfect location.
Stayed in April 2024
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Reviewed: April 10, 2024
John
United States of America6 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
2 things. 1. It’s advertised as having parking. When you look further into it they say there is a garage close to the property that is $40 per night. Upon arrival I was informed the garage has nothing to do with the hotel despite that they are attached, and the parking garage has hotel directions inside. I was also told it was $40 dollars per day which was steep but acceptable. My expectation was to spend $80 for my two days. Upon exiting the parking garage i was told by their employee that there is no day pass so every-time we stoped back at the hotel for an hour or so we were hit with an additional hourly fee. Unfortunately at this point i didn’t have any other options. So the actually payments to the garage totaled double that. Not the end of the world financial wise but it’s not right to advertise parking and give people wrong information and then get bamboozled upon arrival. 2nd complaint is employees hounding you at the elevator to join their rewards program. They were polite but it got to the point of annoying. The hotel itself was clean, the rooms were very nice. The area wasn’t great but they did a nice job of not letting that affect the hotel. I would stay again but maybe take Amtrak down and just walk and Uber.
Property was clean. Rooms were spacious and nice.
Stayed in April 2024
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Reviewed: April 10, 2024
Jose
United States of America20 Reviews9.0“Good for staying in Philadelphia”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Amazing hotel...
Stayed in February 2024
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Reviewed: April 9, 2024
John
United Kingdom13 Reviews7.0Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Lobby
Location
Stayed in March 2024
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Reviewed: April 9, 2024
Derik
United States of America1 review8.0“Overall decent clean rooms attentive staff”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Food was bland at breakfast..not much variety...for.the price was disappointing Dinner was better but prices for what you're getting
Staff was polite and attentive
Stayed in April 2024
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Reviewed: April 6, 2024
Michael
United States of America72 Reviews8 helpful votes9.0“Great place to stay if you want to be downtown”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very nice hotel downtown, close to a lot of Philly’s landmarks.
Stayed in April 2024
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Reviewed: April 6, 2024
Michael
United Kingdom159 Reviews33 helpful votes7.0Good- • Leisure trip
- • Travelers with friends
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
Soulless hotel in a somewhat seedy neighbourhood. Low water pressure in shower.
Conveniently located, right next to Jefferson transit stop and Reading Terminal market. Spacious room with very comfortable beds. Good WiFi. Very good complimentary breakfast.
Stayed in April 2024
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Reviewed: April 5, 2024
Carolyn
United States of America16 Reviews8.0“Great location, and excellent value.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The lobby floor was filthy; it almost made us think twice about staying here.
Wonderful King room, very spacious and clean. The location next to Reading Terminal Market and Chinatown was ideal. The buffet breakfast was much better than most.
Stayed in April 2024
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Reviewed: April 4, 2024
Shea
United States of America5 Reviews4 helpful votes7.0“This is centrally located and walkable to basically everywhere. Not the best area of town.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
The immediate neighborhood is sketchy. Lots of shady characters around. The bedding was clean but not very soft or comfortable.
Pros - Centrally located, solid breakfast, clean hotel, close to the Terminal Market and Chinatown. And TONS of other food and shopping. Close to train station. Direct train to and from airport.
Stayed in April 2024
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Reviewed: April 3, 2024
James
United States of America10 Reviews8.0“Very nice.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Not enough baggage carts.
Close to restaurants and other public places.
Stayed in March 2024
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Reviewed: April 1, 2024
Marisa
United States of America9 Reviews3 helpful votes8.0“Very nice stay. Would stay there again if in the area in the future.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Overall nice stay. Check in front desk not friendly but the rest were very friendly. Parking (I know, not part of hotel) is expensive, scary with people hanging out
Hotel is centrally located to all historical sites, museums and restaurants
Stayed in March 2024
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