It was a very good downtown location. Staff was excellent.

Stayed in April 2024

$40 paid parking with valet only access. A hard matress. Uncomfortable.

Clean and interesting history. Nice room and bathroom. Great cleaning staff.

Stayed in March 2024

The breakfast menu was pretty pricey as well as the tapas up on the 13th floor… but I understand how that type of business goes. I still rate this place highly

Beautiful art deco styled Hotel in Downtown Phoenix. great restaurants inside, the sushi was awesome down near the hotel lobby. I saw there was a steakhouse menu but did not get to try.The nibbles and nosh on the Thirteenth floor were really good features a Latin menu consisting of various Tapas and a nice selection of wines. Great view of the city skyline, and a decent gym on the second floor. Near by parking garage. I would definitely book again! Tons to do in walking distance of the hotel grounds.

Stayed in March 2024

Having only valet parking.

It was clean and the room was big and comfortable. The location was excellent.

Stayed in March 2024

Being a customer service manager for many years, I feel all who work in customer service should at least do the basics of using ‘please’ and ‘thank you’. The woman who checked us in did neither. No manners - not once during the entire check-in process. She was efficient in her position but not up to the standards of how the hotel presents itself. This was our only complaint otherwise we truly enjoyed our stay.

Beautiful, clean and well maintained.

Stayed in March 2024

The front desk wasn't so pleasant

Convenient location to shops and food

Stayed in March 2024

Good location, you can walk to Footpoint.

Stayed in January 2024

This is an example what you expect from a Hilton in a downtown of big city.

Stayed in January 2024

Safety was a major consideration for my guest, ie. Rooms with no outside way of entry. You had to enter building, use key card to use the elevator to get to the floor your room was at. $40.00 a day to have a place to park, and the ease of valet parking.well, we used that, but , then of course gratuity every time you asked to get your car. Little much.all in all, a safe stay, got done what we needed to, gone in two days. The value, not so much, I'll leave my guest back home next time, stay in the out skirts of phoenix.,cheaper, parking, I'll deal with the safety issues as they arise.

The food it self was good, however, I was under the mistaken impression that breakfast was provided included in the daily rate, so at approximately $30.00 for just myself, and a required cash gratuity, for some one to seat me, and bring a coffee, not so much. This was a serve your self buffet type of set up.

Stayed in December 2023

The way the staff take the service tips.

The rooms are big and the staff were friendly.

Stayed in December 2023

Room was very clean and comfortable. However, it would be nice to have a towel hook right by the tub and a magnifying makeup mirror by the sink.

The breakfast was great. I ordered the omelet and it was delicious. The location was perfect. I was attending an event at the Convention Center, which was just a short walk down the street.

Stayed in December 2023

Parking! They only offer valet parking for $40 a day. We talked to the manager of the parking deck that is on the corner and he said a lot of hotels in the area will validate your parking ticket if you park there but Hilton Garden Inn isn’t one of those hotels.

Great location! The rooms were clean and spacious.

Stayed in November 2023

I loved the location, the interior of the hotel, the lobby bar and the 13th floor bar. The Front Desk staff was very helpful. The service workers were very kind and efficient. I had a wonderful stay!

Stayed in November 2023

More than one coffee pod in the room

Clean, comfortable

Stayed in November 2023

No parking had to valet which cost 40 dollars

Location is awesome walking distance to most everything downtown

Stayed in September 2023

Rooftop bar was closed the night we were going to go .

Location and staff

Stayed in September 2023

No Free Parking

Great corner room

Stayed in August 2023

First time the attendant at the front was not very welcoming, it seemed like we were inconviencing her. She didn't give us the normal spiel and pretty much just handed us the room key.

Stay at the Hilton Garden a lot. It is one of the best locations to stay in Phoenix that is still reasonably priced. The bartender was great.

Stayed in July 2023

The whole package. The location, the cleanliness, the staff, safety

Stayed in July 2023

Nothing

Very nice hotel. Staff was incredible. Hotel was beautiful and close to everything

Stayed in July 2023

nothing, everything was excellent

close to concert venues

Stayed in May 2023

It may have been my fault, but we did not need a handicap room.

Staff was very nice. Clean and accessible to what we had planned.

Stayed in April 2023

very clean, excellent staff and service.

Stayed in March 2023

the wifi is long to connect, the breakfast is poor

the breakfast room is dark and unpleasant, the choice is reduced and not good

Stayed in March 2023