65 Commercial Street, Portland, ME 04101, United States of America
#12 of 25 hotels in Portland
Guests' ChoiceBased on 472 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.5
Staff
9.0
Value for money
7.6
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 1, 2024
Susan
United States of AmericaParking was pricey, food and drink options in the hotel didn’t interest me.
Location was great, near the water and close to many food and shopping options. Room was clean, bed was very comfortable, and I had a view of the water. Staff was friendly and helpful.
Stayed in April 2024
Reviewed: April 25, 2024
Timothy
United States of AmericaDidn't like being assigned without being told a handicap room, with kind of a locker room bathroom. Were we targeted somehow because of age? Expected a tub and shower, not just a handicap, walk-in shower. Too many warnings beforehand about not showing up before 4 pm check-in. We showed up well after 4. Doesn't compete with other hotels in Portland that have complimentary breakfasts at same total price.
Quiet with comfortable and clean beds. Nice available coffee and cookies. Great valets and parking service.
Stayed in April 2024
Reviewed: April 20, 2024
Laycee
United States of AmericaThe $30 parking we weren’t told about.
Staff was nice, beds comfortable.
Stayed in April 2024
Reviewed: April 15, 2024
Patricia
United States of AmericaThe cleanliness could be better
The location is really good
Stayed in April 2024
Reviewed: April 7, 2024
Ellen
United States of AmericaRoom next to me smoked pot. Smells bad
Kind services
Stayed in April 2024
Reviewed: April 5, 2024
Bunny
United States of AmericaDid not have breakfast and the location was awesome.
Stayed in April 2024
Reviewed: April 5, 2024
Pete
United KingdomThe place is looking decidedly 'frayed around the eges' , worn carpets , battered furniture and not as clean as I would have hoped
Staff and location , nice pool is a bonus a
Stayed in March 2024
Reviewed: March 13, 2024
Warrengday
AustraliaWas initially a bit confused over breakfast over what my voucher would cover. Would be nice to have more coffee capsules in room.
Everything was very good and easy. It's by Hilton, a 4-star hotel built with 5-star thinking.
Stayed in March 2024
Reviewed: March 7, 2024
Pete
United KingdomThe place is looking a bot tired, worn carpets and fittings
Location and great staff
Stayed in March 2024
Reviewed: January 12, 2024
Wilson
United States of AmericaN/A
Very comfortable, great location.
Stayed in October 2023
Reviewed: December 10, 2023
Wilma
United States of Americaroom was not cleaned one day had to ask for new towels
great location loved the water and cookies
Stayed in December 2023
Reviewed: December 4, 2023
Elizabeth
United States of AmericaValet parking instead of parking ourselves
Stayed in November 2023
Reviewed: November 27, 2023
Brian
United States of AmericaLocation
Stayed in November 2023
Reviewed: November 27, 2023
Brenda
IrelandThought it was expensive
Very comfortable room
Stayed in October 2023
Reviewed: November 21, 2023
Ronald
United States of AmericaLocation nice big room view of water
Stayed in November 2023
Reviewed: October 21, 2023
Alan
United States of AmericaThe bartender is one reason we stay here. She’s engaging and knowledgeable about the Portland scene.
Stayed in October 2023
Reviewed: October 17, 2023
Kathy
CanadaRooms should be cleaned a lot sooner
Location was great, but the rooms are average.
Stayed in October 2023
Reviewed: October 4, 2023
Joanne
United States of AmericaBed was a little too soft.
Location can’t be beat. Valet service was exceptional, even helped clean our windshield!
Stayed in October 2023
Reviewed: October 3, 2023
Constance
United States of AmericaIt was hard to get was clothes for 2 days. Waiting to take showers and start out day was frustrating.
Room was very nice. Food in bar was excellant!
Stayed in October 2023
Reviewed: September 30, 2023
Jacqueline
United States of AmericaOur room wasn’t cleaned the whole time and staff didn’t know the difference between bath towel, bath mat, wash cloth, etc.
Staff was great, provided early check in, had cookies in lobby everyday, tea and coffee service in lobby, location, room size
Stayed in September 2023
Reviewed: September 29, 2023
Michael
United States of AmericaService was great, rooms were great, and so was the location.
Stayed in August 2023
Reviewed: September 27, 2023
Gary
United States of AmericaVery good staff, especially the Valet parking staff. Excellent location.
Stayed in September 2023
Reviewed: September 26, 2023
Donald
United States of AmericaE1 was so nice. We were close to everything and I could see the water front. Just beautiful
Stayed in August 2023
Reviewed: September 23, 2023
Levi
SingaporeFor foreign visitors like ourselves, there's no phone in the room where we can call the Front Desk for assistance or Room Service. Also, luckily, we brought all our toiletries as only soap, body cleanser, shampoo, and conditioner were provided. There's not even a pencil or paper to write on.
The simple check-in and check-out, cleanliness of the room, bedding, and towels. The availability of breakfast and dinner from 6am to 9:30pm and the great staff. The pantry next to the front desk was well stocked with snacks and drinks. Finally, the location was great for shopping, sightseeing, and sailing tours.
Stayed in September 2023
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