Reviews of Hilton Garden Inn Fishkill 3 stars
25 Westage Road, Fishkill, NY 12524, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI didn’t like that I paid for amenity’s of a jacuzzi and pool that did not work I went to relax with my family and jacuzzi was out of order money and time waisted.. please look into my refund please as I requested
Thank you for your feedback. We are sorry to hear that certain amenities did not meet your expectations. While we understand how important features like the jacuzzi and pool can be for a relaxing family stay, we regret that they were unavailable during your visit. As your reservation appears to have been made through a third party, we recommend reaching out to them regarding any refund requests, as they manage the booking. We appreciate your feedback and hope to welcome you back soon for a much better experience.
Thank you for your feedback. We are sorry to hear that certain amenities did not meet your expectations. While we understand how important features like the jacuzzi and pool can be for a relaxing family stay, we regret that they were unavai… Show more
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewConvenient location
No free breakfast, rate too high
Dear Lynn, Thank you for taking a moment to share your thoughts. While we're glad our location was to your liking, we regret not having exceeded your expectations overall. We understand your perspective on pricing, though if our breakfast options at Garden Grille and Bar are not to your preference, our team is always happy to suggest some nearby spots! We hope to have another chance to leave a better impression in the future.
Dear Lynn, Thank you for taking a moment to share your thoughts. While we're glad our location was to your liking, we regret not having exceeded your expectations overall. We understand your perspective on pricing, though if our breakfast o… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe breakfast buffet was very good, and the staff person who assisted with breakfast , Johnny,was wonderful.
It was very difficult to find the hotel getting off the highway as it was very camouflaged by a lot of other hotels and businesses. We were given an " accessible " room which was no different from a regular room. While we didn't ask for an accessible room, the shower in the bathtub could prove quite the opposite of an accessible shower. Apparently there are a few rooms with walk in showers which seem safer for all. I would recommend not calling these rooms, accessible.
Thank you for sharing your detailed feedback. We're delighted our breakfast buffet and friendly service were highlights of your stay. We'll be sure to share your compliments with Johnny and Vanessa. We also value your input regarding our accessible rooms and apologize for any inconvenience this may have caused. We will share your comments with our leadership team, and look forward to welcoming you back for a smoother stay.
Thank you for sharing your detailed feedback. We're delighted our breakfast buffet and friendly service were highlights of your stay. We'll be sure to share your compliments with Johnny and Vanessa. We also value your input regarding our ac… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation was convenient to my visit.
Wash cloths felt like using sand paper. Went to Walmart to purchase softer wash cloths. Treats for dogs, but no mints for customers at front desk. Carpet holds odors, had a strange smell.
Dear Larry, Your feedback is very much appreciated. While we're glad you appreciated the convenience of our location, we are disappointed that you were not happy wth our accommodations and certain amenities. By knowing where we fell short, we can work to make positive changes and ensure better experiences for our future guests.
Dear Larry, Your feedback is very much appreciated. While we're glad you appreciated the convenience of our location, we are disappointed that you were not happy wth our accommodations and certain amenities. By knowing where we fell short, … Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewI was really looking forward to loving our stay here, it was a little weekend getaway for my husband & I! For starters, our bathroom toilet had such low pressure that it took over 15 flushes for a little bit of toilet paper to drain away. Our shower did not have soap, which we didn’t complain about because it was too late- we had already gotten in the shower, so I had to take trip in & out of our shower to get hand soap from the sink. The pool water was freezing & the hot tub was not working, we were then told it would be off service for the rest of the season. We didn’t read correctly that breakfast wasn’t included, that was our fault. The morning of our checkout I was in the room naked when room service walked in, even though it wasn’t close to checkout time & we had the do not enter door sign hanging outside of our door— to make matters worse when this was discussed with the front desk all we got back was an “oh okay.” So we paid close to $350 for a one night stay, poor service & for nothing to work. We ran into another couple waiting for the elevator who had the same exact issues we did. Super disappointing, will not be going back.
Dear Brenda, Thank you for taking the time to share your invaluable feedback with us. We're truly sorry to hear that your experience didn't meet expectations, especially since you were looking forward to a special weekend getaway with your husband. We strive to provide a top-notch experience for every guest, and we apologize for the issues you encountered with your guest room's bathroom, as well as our pool and hot tub. We're also disappointed to hear about the customer service you received and appreciate you bringing this to our attention. Please know your concerns have been shared with our team to ensure these matters are addressed. While your stay was ultimately unsatisfactory, we hope to have the opportunity to welcome you back in the future for a much-improved experience.
Dear Brenda, Thank you for taking the time to share your invaluable feedback with us. We're truly sorry to hear that your experience didn't meet expectations, especially since you were looking forward to a special weekend getaway with your … Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewlocation was great.
they gave us a handicap room when I did not ask for one. our room smelt like urine
Dear Nicole, Thank you for staying with us and sharing your experience. We’re truly sorry your room didn’t meet expectations and that the accommodations weren’t what you had in mind. Your feedback is important and will be reviewed with our team to ensure better experiences moving forward.
Dear Nicole, Thank you for staying with us and sharing your experience. We’re truly sorry your room didn’t meet expectations and that the accommodations weren’t what you had in mind. Your feedback is important and will be reviewed with our… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewI only made it to the lobby, which was exceptional..
We chose this location because of the hot tub, but it was under maintenance, so the staff said they would waive my reservation and refund me for the night. However, it’s been over a week and I’ve tried contacting them three times and I still have not received my refund..
Dear Erica, Thank you for your review. We regret to read about any disappointment, and we understand your frustrations. Though we know you have tried previously, please reach out to us again so we may speak further and ensure all refunds are received.
Dear Erica, Thank you for your review. We regret to read about any disappointment, and we understand your frustrations. Though we know you have tried previously, please reach out to us again so we may speak further and ensure all refunds ar… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewComfort, clean, and pet friendly
$75/night for pet fee was excessive. All pet fees should be posted on Booking.com
Dear Theresa, Thank you for staying with us and highlighting our clean, comfortable, pet-friendly accommodations. We're glad you enjoyed your time at Hilton Garden Inn Poughkeepsie/Fishkill and have also noted your feedback regarding the fee. While we strive to be transparent with our pricing, we appreciate your comments and will review them further to ensure clarity and consistency for our guests. It was a pleasure having you with us, and we look forward to welcoming you back soon.
Dear Theresa, Thank you for staying with us and highlighting our clean, comfortable, pet-friendly accommodations. We're glad you enjoyed your time at Hilton Garden Inn Poughkeepsie/Fishkill and have also noted your feedback regarding the fe… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewIt’s convenient, clean, and friendly.
Services wasn’t as prompt. We never got our extra towels or toilet paper.
Dear Huyen, We're thrilled to know that you had a great time with us overall and that our clean accommodations, as well as our friendly team members, left a positive impression on you. Your feedback regarding any service concerns will be discussed internally, and we'll make any improvements where necessary. Thank you, and we hope to see you again soon.
Dear Huyen, We're thrilled to know that you had a great time with us overall and that our clean accommodations, as well as our friendly team members, left a positive impression on you. Your feedback regarding any service concerns will be di… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewThe room was very nice
We're so happy to hear you had everything you needed to enjoy a relaxing stay with us. We look forward to welcoming you back again soon!
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewThe pet fee was a bit much 75 ,the aminities of pool ect were not in service ,tge front dexk clerk acted like he was being bothered by you (not a good custermer service representation
Dear Ogden, Thank you for your comments. We're truly sorry to hear that your experience did not meet expectations, particularly regarding our amenities and the service. We understand how disappointing this can be, as we strive to create a welcoming environment for all our guests. Your feedback, including your comment about our pet fee, is incredibly valuable to us, and we will use it to make sure future stays are much more enjoyable.
Dear Ogden, Thank you for your comments. We're truly sorry to hear that your experience did not meet expectations, particularly regarding our amenities and the service. We understand how disappointing this can be, as we strive to create a w… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewI paid over $100 dollars more here vs other properties because there was a pool and hot tub. Not only were they both broken, both treadmills in the gym were broken. We were not informed about any of this.
Dear Lauren, It is essential that our guests are well-informed about our amenities, and we sincerely apologize for the miscommunication. Rest assured, we will ensure information about our pool, hot tub, and gym equipment is clearly displayed on all our listings. While we wish you had a better experience, we hope you'll consider revisiting us for an improved stay.
Dear Lauren, It is essential that our guests are well-informed about our amenities, and we sincerely apologize for the miscommunication. Rest assured, we will ensure information about our pool, hot tub, and gym equipment is clearly displaye… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in March 2025
Verified reviewBreakfast ,room,hospitality
Pool was closed no access
Dear Mike, Thank you for being our guest and sharing your valuable feedback. We are happy you enjoyed our wonderful staff, comfortable accommodations, and delicious breakfast. That said, we understand how disappointing it must have been to find the pool closed during your visit. We truly regret the inconvenience and hope to welcome you back for a future stay when all amenities are available and ready to enjoy.
Dear Mike, Thank you for being our guest and sharing your valuable feedback. We are happy you enjoyed our wonderful staff, comfortable accommodations, and delicious breakfast. That said, we understand how disappointing it must have been to … Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewcleanness very good parking good
the scrambled egg was not that great.
Dear Haas, We're delighted you enjoyed your visit with us, and we thank you for taking the time to leave a review. Our team works hard to keep our property well-maintained and clean, and we're glad you could utilize our safe and ample parking. Your comments will help us improve our breakfast options, and we hope you visit us again soon at Hilton Garden Inn Poughkeepsie/Fishkill.
Dear Haas, We're delighted you enjoyed your visit with us, and we thank you for taking the time to leave a review. Our team works hard to keep our property well-maintained and clean, and we're glad you could utilize our safe and ample parki… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewProperty is very lovely and accommodating. Very easy to check in and the staff were very informative. Enjoyed the stay.
Dear Jasmin, Thank you for your kind words! We’re delighted to hear that you had an enjoyable stay and found our property lovely and accommodating. Our team takes great pride in providing a seamless check-in experience and helpful service, so your feedback means a lot to us. We hope to welcome you back again soon!
Dear Jasmin, Thank you for your kind words! We’re delighted to hear that you had an enjoyable stay and found our property lovely and accommodating. Our team takes great pride in providing a seamless check-in experience and helpful service, … Show more