Reviews of Hilton Garden Inn Raleigh/Crabtree Valley 3 stars

Breakfast was fantastic!

The reception desk staff was exceptional, both in the evening and during the day. I was totally surprised by the excellent quality of the food, as well. There was a large convention there that weekend, so toward the end of the breakfast hour, they were a little short on the "grab n go" food, but the wait staff was both helpful and polite, and on all three of the evenings I stayed there, I also ordered dinner from the kitchen, and it was very good.

Maybe more anticipation of the breads in the serve-yourself breakfast time during conventions.

Room was very clean and comfortable. The beds were so soft and comfortable. The artistry and decorations were very vibrant. The staff were very friendly and helpful.

The parking was absolutely an issue unless we did not know all the parking areas for the hotel. We had a difficult time finding a park when we returned to the hotel on Saturday night. Is parking being extended or was I not aware of overflow parking?

The staff were all incredible. The room was clean, beds were comfortable, and the space wasn't noisy at all.

Everything

Nothing

Excellent breakfast and clean facilities

The pool was not functioning properly, the kids area was turn off and the cement was peeling off from the floor.

Beds were comfortable, room was quiet

Long wait to be checked in and out

Everything was clean, location was great, and amenities met my needs.

The beds need a little upgrading

The ambiance and atmosphere.

N/A

Clean, good location

Issues with room service, less than helpful staff, and inability to speak with someone about the issues during the stay upon checkout.

I could actually work the coffee maker!

Yes

Everything

Very clean, very nice staff.

N/A

Breakfast was really bad. Eggs dry and flavorless, hash browns inedible, bacon awful, sausage fair. Staff was great. Facility is nice and room very nice

Front door was broken and left open. An ashtray was outside the open door with a burning cigarette and smoke flowing into the main entrance so when I entered the hotel it was smoke filled. Front desk was understaffed. Elevator not functioning. Had to be escorted to room because I believe the keys were not functioning. Nice brand new tv in room but controller wouldn’t change channel so called front desk to repair. We figured out how to operate but you had to stand close to the tv to change channel. Next morningAfter breakfast I waited 10 minutes at front desk to be able to return to my room because elevator would not accept my key. Desk clerk was alone and on phone for 10 minutes while I stood waiting to return to my room. That’s all! Where is management.