Reviews of Hilton Garden Inn Raleigh/Crabtree Valley This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3912 Arrow Drive , Raleigh, NC 27612, United States of America
#11 of 108 hotels in Raleigh
Guests' ChoiceReview Score
Based on 466 hotel reviews
8.9Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.1
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Facilities
9.1
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Staff
9.1
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Value for money
8.7
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Free Wifi
8.9
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Reviewed: May 8, 2024
Bernice
United States of America1 review10“It was absolutely wonderful!”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Sorry there was not a thing wrong. It was wonderful throughout our whole stay. Keep up the excellent work!
I have never been treated so wonderfully. I felt very spoiled. We were so tired when we arrived and felt cared for as soon as we reached the desk. That treatment continued throughout our stay. Thank you!
Stayed in May 2024
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Reviewed: April 24, 2024
Clark
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
TV's need to be modernized with streaming capabilities
Staff was nice
Stayed in March 2024
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Reviewed: April 22, 2024
Gwendolyn
United States of America4 Reviews10“Hilton Garden Inn”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I was given a room that wasn't even checked out yet !! Thank God they weren't in their room !!! Location wasn't the best
Cleanliness . friendly staff
Stayed in April 2024
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Reviewed: April 1, 2024
Germita
United States of America5 Reviews10“would definitely stay again”- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 3 nights
staff was amazing all the time room was fabulous. loved it
Stayed in March 2024
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Reviewed: February 25, 2024
Jonathan
United States of America2 Reviews9.0“Clean, great location friendly helpful staff”- • Leisure trip
- • Family with young children
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
Pool was very small as compared to pictures on website. It didn’t look taken care of or cleaned well.
Location. Easy on and off highway. Rooms were clean. The staff were extremely friendly and helped us with an early check in.
Stayed in February 2024
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Reviewed: February 22, 2024
Destinations4u
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast and Cleanliness
Stayed in February 2024
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Reviewed: February 15, 2024
Latoka
United States of America7 Reviews9.0“Amazing”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I rated a 9 out of minor things. We ate from the buffet and the eggs and grits were very dry. In my opinion there should be more pillows because they are so soft there is no support. Other than that property, location and cleanliness was amazing. I will definitely stay again. Oh and the lobby and hallways are great for selfies and photos❤️❤️
I rated a 9 out of minor things. We ate from the buffet and the eggs and grits were very dry. In my opinion there should be more pillows because they are so soft there is no support. Other than that property, location and cleanliness was amazing. I will definitely stay again. Oh and the lobby and hallways are great for selfies and photos❤️❤️
Stayed in February 2024
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Reviewed: January 22, 2024
Dimetrice
United States of America6 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I didn't like that they didn't have any luggage carts when we checked in or out. the person checking us in didn't make any effort to find one. As a guest that's paying, we shouldn't have to make that many trips back and forth to our vehicle to carry our stuff. Didn't even apologize for the inconvenience nor make eye contact. it seemed as if I'm at work and didn't want to be bothered.
The location.
Stayed in January 2024
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Reviewed: January 12, 2024
Zahra
United States of America9 Reviews9.0“Great Stay!”- • Business trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
parking space
room and beds
Stayed in December 2023
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Reviewed: December 18, 2023
Ashley
United States of America1 review1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
I didn’t know they charged for breakfast
The rooms and lobby
Stayed in December 2023
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Reviewed: December 13, 2023
Patricia
United States of America4 Reviews1 helpful vote10“Beautiful hotel for a weekend stay!”- • Leisure trip
- • Group
- • Premium Queen Room with Two Queen Beds
- • Stayed 1 night
Not sure why there is gratuity open on the receipt since breakfast was self serve. Also thought that $75 was pretty steep for the pet fee which was not stated anywhere on Booking.com when I booked the room.
We had breakfast on Saturday morning which was wonderful. I liked that the hotel is pet friendly. Overall, the hotel is really nice and offers all the amenities one could ask for!
Stayed in December 2023
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Reviewed: December 11, 2023
Dahbitra
United States of America1 review1 helpful vote8.0“I had an awesome stay surrounded by a beautiful atmosphere with access to a variety of amenities.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 2 nights
I felt the price point was a little high since the room did not include a living room as with other Hilton Garden Inn properties. That was an aspect I was looking forward to so that I could entertain guests a little more. It would also have been nice if there was a complimentary breakfast bar. I think breakfast should be included given the price point but this location only does Alacarte service at their restaurant.
The room was very clean, I especially liked that all of the linens smelled fresh and freshly laundered. I was extremely comfortable and impressed with the cleanliness of the room. I usually ask for new bed linens but did not feel that this was necessary due to the obvious cleanliness.
Stayed in December 2023
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Reviewed: November 13, 2023
Hoggard
United States of America1 review9.0“I had a great stay.”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
Parking could have been better.
Breakfast was great. The rooms were clean.
Stayed in November 2023
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Reviewed: October 30, 2023
Lisiewski
United States of America3 Reviews10“Nice”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Minor setback in the room we selected
Close to the mall
Stayed in September 2023
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Reviewed: October 10, 2023
Richard
United States of America7 Reviews10“Excellent. Value”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Gave me what I wanted. Good quality fair price!
Stayed in October 2023
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Reviewed: October 2, 2023
James
United States of America8 Reviews1 helpful vote10“Just wanted a really good hotel without breaking the bank for the night. I got everything I asked for and then some. Def”- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I didn’t like the fact that’s there’s not a lot of parking and the walk to the front of the hotel to the back where extra parking is can be a hike.
I liked the beauty of the entire hotel. Great scenery inside the hotel, very clean and up to date rooms. Worth the money.
Stayed in October 2023
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Reviewed: September 21, 2023
Veronica
United States of America19 Reviews2 helpful votes9.0“Great”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Location convenient to shopping and restaurants. Breakfast was wonderful. More selection.
Stayed in September 2023
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Reviewed: September 11, 2023
Kenia
United States of America1 review9.0Wonderful- • Business trip
- • Solo traveler
- • Premium Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Your front desk seemed disinterested and cold.
The service at the restaurant/bar was great. Your bartenders where attentive and welcoming.
Stayed in September 2023
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Reviewed: September 8, 2023
Laquesha
United States of America1 review10“Worth it”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
No staff was available when checking out
Cozy and clean
Stayed in September 2023
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Reviewed: September 4, 2023
Christy
United States of America2 Reviews9.0“My stay was quiet and beautiful and very relaxing.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Not enough light around the property
Elegance of the hotel.
Stayed in September 2023
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Reviewed: August 11, 2023
Anita
United States of America2 Reviews8.0“Not ADA but pleasant stay”- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
We asked for a handicapped room, which we got, but the toilet was extremely low for my friend who had had knee surgery. She struggled & I felt badly for her.
I like the key option to use the elevator. The sink in the public bathroom was pretty neat! Staff was very kind & helpful.
Stayed in August 2023
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Reviewed: July 31, 2023
Fields
United States of America2 Reviews10“Worth the booking!”- • Business trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Clean and friendly staff!
Stayed in July 2023
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Reviewed: July 28, 2023
Bridget
United States of America3 Reviews10“Perfect Stay!”- • Family with young children
- • Premium Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Hotel was really clean and convenient location.
Stayed in July 2023
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Reviewed: July 17, 2023
Griffey
United States of America1 review10“We enjoyed our stay”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Everything was fine
We enjoyed our stay
Stayed in June 2023
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