Not having a driver for your Van on the weekends was not good. Having to request a uber/taxi was a big let down when I'm looking at a van just sitting there. Also I requested to pay cash at the end of my stay and the system was down. If I was able to pay upon my arrival, it would have been very helpful.

The staff was very helpful upon my arrival. There was some confusion with my room and my son's room because we have the same name.However it was corrected without issue.

Stayed in July 2025

No microwave in room.

Comfortable, cleanliness.

Stayed in June 2025

Room furnishings where stained. Breakfast was poor. Hotel didn't feel welcoming, ate evening meal at Hotel opposite. Travelled 15mins to get breakfast. Parking was ok, but expensive on top of large fee tips were expected. Overall vibe of Hotel wasn't great

Size of room was larger than expected and location was good

Stayed in June 2025

the water issue was very inconvenient

Room and staff were great

Stayed in May 2025

Parking

Parking needs to be included especially whn you’re paying $

Stayed in May 2025

Check was over 30min wait. One staff member working. It was ridiculous

Location

Stayed in April 2025

Breakfast cafe only offered buffet and was not accepting credit cards or cash. Only option was to add to room charge. Room was small and very expensive for just one night

Very clean

Stayed in February 2025

No hot water in the morning, which is NOT okay for the room price paid. Very noisy air unit.

Beautiful room with wonderful high ceiling and comfortable bed. Excellent valet service for parking the car.

Stayed in January 2025

Pool was too cold to enjoy.

Location

Stayed in November 2024

TV did not work. When I informed the front desk they acted like everyone knew the workaround.

Beautifully rehabbed historic building.

Stayed in October 2024

The previous guest left food in the Fridge and it was smelling. So room was not fully cleaned up before my stay.

Very roomy and soft bed

Stayed in July 2024

Parking was excessive Breakfast was not included. This the first time I have experienced a hotel of this status with no breakfast included

Stayed in July 2024

Front desk did not explain where anything was located when I checked in ie pool, gym, restaurant /breakfast hours . I had to go ask multiple times or google. Need More soda options in vending area by front desk. Could offer healthier options. Room safe would not open when I tried to reset it when I checked in, would be good to ensure it is cleared prior to new person checking in.

Kitchen staff was really great in both restaurants.

Stayed in July 2024

The young lady at the front desk not very helpful. Just handed me my key package and said bye. Did not tell me my room number or how to get there. Not very good at helping the customer.

Room very clean, pillows uncomfortable, mattress great

Stayed in July 2024

It was very dirty. Food and stains all over.

The location was perfect. The staff was very polite and helpful.

Stayed in February 2024

Food choices for breakfast

Cleanliness

Stayed in February 2024

Price

Bed and room were good but breakfast was cold and expensive

Stayed in January 2024

During our stay no hot water for over 24 hours. We were informed in advance of repairs but could not cancel without full penalty. After we asked they offered 30% off one day, which we have not been credited several days later. Where even Holiday Inn Express has free breakfast, breakfast was $17. Parking was $40 per night not including tip.

Excellent location, very nice staff

Stayed in December 2023

Great place to stay.

Stayed in December 2023

Food wasn't good. Took money out of my account twice for the room. What a huge mistake

Bed

Stayed in September 2023

Didn’t like that homeless people were laying on bench right outside hotel door. Price for valet is way too high. Surrounding area ok but too many homeless people around.

The hotel was nice. Clean. Staff was nice.

Stayed in August 2023

The facility on line said it had a spa packaged But when my sister and I got there No spa on the facility

It’s a clean and friendly environment

Stayed in July 2023

The mandatory valet parking for $40 a day was a problem. We usually park our own car in the garage and get a luggage cart and bring our own luggage into our room. Also, we had our dog with us which made using the valet and the luggage service even more difficult, but there was no option to the valet parking except a pay by the hour lot across the street which was insecure and also very expensive. Once inside the hotel the buss boy who was an elderly gentleman,not a boy, harassed us to death to take the luggage up to our room for us. We were already loaded onto the luggage cart and had absolutely no need of him to just push the cart up to the room and then put his hand out for a tip.. Also, there was no directory to the hotel in our room, no room service menu, nothing. We would have ordered room service for breakfast both mornings we were there, but no menu, so we ended up using Door Dash instead. We also used Door Dash to get our meals. We would have liked to at least be able to consider the room service menu for lunch and dinner, but there was absolutely no info about anything in the room. I asked the front desk about this at exit and they gave me some answer I didn't quite understand about it being on the telephone and also on the TV, but I didn't see anything and I looked everywhere. The lovely king bed should have been comfortable, but I woke up with a horrible back ache and so did my husband. There was a Starbucks counter for breakfast, but my husband stood there for over 10 minutes until someone showed up to take his coffee order. He had to be called from another place in the hotel and he seemed in a hurry the entire time he was there. For the outrageous amount I paid for this room, it really wasn't a good stay. The hotel itself is beautiful. It's a shame that the services weren't as beautiful by any stretch of the imagination. Nothing was free. There wasn't even any free coffee in the morning that we could find.

The location was incredible. It was across the street from the concert venue for Justin Hayward.

Stayed in June 2023

Pillows were flat.

Good, but should be discounted or included for those at hotel.

Stayed in June 2023