Reviews of Hilton Richmond Downtown 4 stars
501 East Broad Street, Richmond, VA 23219, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewIt was a bug in my room the manager told me they will credit me to only lie
Cyierra, the team appreciates your feedback and will ensure your comments are shared with management for further review. The team values your input and strives to make every guest experience a positive one.
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe staff was very helpful upon my arrival. There was some confusion with my room and my son's room because we have the same name.However it was corrected without issue.
Not having a driver for your Van on the weekends was not good. Having to request a uber/taxi was a big let down when I'm looking at a van just sitting there. Also I requested to pay cash at the end of my stay and the system was down. If I was able to pay upon my arrival, it would have been very helpful.
Derrick, thank you for sharing your thoughts. The team is pleased you found them helpful and that any confusion was quickly addressed. Feedback regarding transportation and payment processes is valued, and the team is always looking for ways to improve the overall guest experience.
Derrick, thank you for sharing your thoughts. The team is pleased you found them helpful and that any confusion was quickly addressed. Feedback regarding transportation and payment processes is valued, and the team is always looking for way… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewLocation, amenities, restaurant , bar and breakfast plus valet
My husband was racially profiled by one of the staff at the front desk. The security told my husband he was asked to follow my husband to see what floor and room he was going to. We have all of this on recording.
Monica, thank you for sharing your thoughts regarding your recent visit. The points you mentioned about your overall experience are important to the whole team. The safety and security is a top priority for all of our guests, even those unregistered, and we're disappointed your visit was not reflective of this. Your feedback is valued and will be given due consideration.
Monica, thank you for sharing your thoughts regarding your recent visit. The points you mentioned about your overall experience are important to the whole team. The safety and security is a top priority for all of our guests, even those unr… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewI had a very disappointing experience at Hilton Richmond Downtown. The room was far below expectations for a hotel of this brand. There were no basic toiletries provided — the shower gel, shampoo, and other bathroom amenities were either missing or completely empty. Even worse, the bathroom flush wasn’t working properly. The air conditioning system in the room was also a major issue. It didn’t work at all, and we had to spend the entire night in an uncomfortably hot room with no way to adjust the temperature. To add to the frustration, our room key didn’t work properly. We had to keep going back and forth just to get into our room. Overall, this was one of the worst hotel stays I’ve experienced. I expected much better from Hilton and hope these issues are addressed for future guests.
Thank you for sharing your feedback. The team values all guest comments and is sorry to hear your stay did not meet your expectations. The details about your accommodations and certain services have been noted and will be passed along for future improvement. The team is committed to providing a comfortable experience for all guests.
Thank you for sharing your feedback. The team values all guest comments and is sorry to hear your stay did not meet your expectations. The details about your accommodations and certain services have been noted and will be passed along for f… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewComfortable, cleanliness.
No microwave in room.
Brooks, thank you for staying with us at Hilton Richmond Downtown. The team is glad you appreciated the comfort and the high standards of cleanliness during your visit. Your feedback regarding the in-room amenities is valued and will be considered as we look to enhance future stays. We hope to welcome you again soon.
Brooks, thank you for staying with us at Hilton Richmond Downtown. The team is glad you appreciated the comfort and the high standards of cleanliness during your visit. Your feedback regarding the in-room amenities is valued and will be con… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewHotel was clean and comfortable. We really enjoyed our stay.
Lisa, the team is delighted you loved your experience at Hilton Richmond Downtown. It’s wonderful to know you found the accommodations welcoming and your visit enjoyable. We hope to welcome you back soon!
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewSize of room was larger than expected and location was good
Room furnishings where stained. Breakfast was poor. Hotel didn't feel welcoming, ate evening meal at Hotel opposite. Travelled 15mins to get breakfast. Parking was ok, but expensive on top of large fee tips were expected. Overall vibe of Hotel wasn't great
Paul, thank you for sharing your thoughts. It's great you found the room spacious and appreciated the location. The feedback regarding the overall atmosphere, condition of room items, and your breakfast experience is useful as the team continually works to enhance guest satisfaction. Your comments about dining and parking have also been noted.
Paul, thank you for sharing your thoughts. It's great you found the room spacious and appreciated the location. The feedback regarding the overall atmosphere, condition of room items, and your breakfast experience is useful as the team cont… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewDidn't eat
My room was dirty
Rutledge, thank you for sharing feedback about your visit. The team strives to deliver a comfortable experience, and your comments will be used to ensure a higher standard for future guests.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe bed was very comfortable and the room was spacious. I liked the view of the pool and the fact that it was a quiet room, with the exception of the A/C turning on/off all night. The shower was very nice and clean as well!
Stayed 2 nights at the hotel and I was very DISAPPOINTED because they NEVER came to clean our room. When we talked with the front desk person, she was absolutely non empathetic and tried to blame us asking whether we put the "not disturb" sign up; which we didn't. She NEVER apologize for that, showing total detachment and neglect. We would have ignored that if we hadn't had other minor disappointments, such as the keys not working after check in and having to jump out of the bed early next morning due to a fire alarm. All contributed for a not so good experience. But who knows: you might be luckier. Next time we will stay at the hotel that is just across the street, where I had a better experience.
Helliner, thank you for sharing highlights of your stay, including the comfort of the bed, spacious room, and pool view. The feedback regarding your interactions and other concerns has been noted. The team strives to provide attentive service for all guests. Your comments help in reviewing guest experiences, and your perspective is valued.
Helliner, thank you for sharing highlights of your stay, including the comfort of the bed, spacious room, and pool view. The feedback regarding your interactions and other concerns has been noted. The team strives to provide attentive servi… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe hotel was close to to the Library of Virginia. The hotel had some interesting photos of Miller and Rhodes of Richmond.
All went well even if we had a "fire drill" at breakfast time. My eggs did get cold! lol
Thank you for staying with us at Hilton Richmond Downtown. It’s great to know the location suited your plans and that you enjoyed the historic photographs throughout the property. The team appreciates your understanding during the unexpected morning event, and everyone is glad that your experience was still a positive one. We hope to welcome you back soon.
Thank you for staying with us at Hilton Richmond Downtown. It’s great to know the location suited your plans and that you enjoyed the historic photographs throughout the property. The team appreciates your understanding during the unexpecte… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewRoom and staff were great
the water issue was very inconvenient
Kihuddle, it’s wonderful to hear you enjoyed your room and that our team members made a positive impression during your stay at Hilton Richmond Downtown. We appreciate your patience regarding the unexpected situation with the water and hope to welcome you back for an even better visit next time.
Kihuddle, it’s wonderful to hear you enjoyed your room and that our team members made a positive impression during your stay at Hilton Richmond Downtown. We appreciate your patience regarding the unexpected situation with the water and hope… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocation of it
Not worth the value I paid, room had some stains, room just didn’t look / feel clean as it should especially for the price that is paid. Parking is $41 on top of what you paid for the hotel, $6 for two small things of milk from the in house restaurant for my son.
Thank you for sharing your thoughts. The central location is a favorite for many guests, and the team aims to keep the property inviting and comfortable. Feedback regarding room presentation and pricing is appreciated and will be considered as ongoing improvements are made.
Thank you for sharing your thoughts. The central location is a favorite for many guests, and the team aims to keep the property inviting and comfortable. Feedback regarding room presentation and pricing is appreciated and will be considered… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewLocation in town
The entire 5th floor we stayed in smelled like a smoking lounge- smoke smell is everywhere. The parking situation is TERRIBLE- MUST use Valet, and there are not enough valets or space to move cars or guests trying to check in or out easily or quickly. Finally, the hotel is located in an area of Richmond where a lot of Car Racing- with no mufflers- takes place at about 2-3:30 am on the weekends. It will wake you and your family up on the 5th floor- unless you have soundproof headphones
Colleen, thank you for highlighting your appreciation of the central location. The feedback about air quality, vehicle access, and external city noise is valued and will be reviewed with leadership. The team is always working to enhance the experience for every guest.
Colleen, thank you for highlighting your appreciation of the central location. The feedback about air quality, vehicle access, and external city noise is valued and will be reviewed with leadership. The team is always working to enhance the… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewParking needs to be included especially whn you’re paying $
Parking
LaTasha, thank you for taking the time to share your thoughts. Your feedback regarding parking is noted, and these insights are important as the team looks for ways to enhance the guest experience in the future.
Reviewed: 7 May 2025 · Stayed in February 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewLocation
Check was over 30min wait. One staff member working. It was ridiculous
Karen, thank you for sharing your feedback. It's good to know the location suited your needs. The comments regarding your arrival experience are appreciated, and efforts are always being made to provide more efficient service. Your input is valued.
Karen, thank you for sharing your feedback. It's good to know the location suited your needs. The comments regarding your arrival experience are appreciated, and efforts are always being made to provide more efficient service. Your input is… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe property was easy to find and the valets were very polite. Front desk was straight to the point but it seems there was a prom there so maybe a little stressful.
There were rips and tears to some of the walls. The rug heading toward elevators showed some signs of wear. The bathroom for could use some slight repairs.
Adam, it’s wonderful to hear you found Hilton Richmond Downtown easy to locate and appreciated the courteous service from the valets. The team works hard to offer smooth check-in experiences, even during busy occasions. Your observations about the property’s condition are valued, and feedback like yours helps guide ongoing improvements. The team looks forward to welcoming you again soon.
Adam, it’s wonderful to hear you found Hilton Richmond Downtown easy to locate and appreciated the courteous service from the valets. The team works hard to offer smooth check-in experiences, even during busy occasions. Your observations ab… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe room was nice. The bed was super comfortable.
You need better coffee options and more cream and sugar in the room.
Milne, it’s wonderful to hear you enjoyed your room and found the bed comfortable at Hilton Richmond Downtown. Your feedback regarding the beverage offerings in your room is appreciated, and the team will keep this in mind as they seek improvements. We hope to welcome you again soon.
Milne, it’s wonderful to hear you enjoyed your room and found the bed comfortable at Hilton Richmond Downtown. Your feedback regarding the beverage offerings in your room is appreciated, and the team will keep this in mind as they seek impr… Show more