It was too expensive.

Bed was comfortable. Free snack was nice.

Stayed in August 2025

Nothing

Great location

Stayed in August 2025

When we arrived no one helped us with the luggage that we had to carry them to the lobby for check in, they didin't provide water in the room that you had to go down at the reception to ask for water . There was no hot water for shower we had to call maintenance they told us it take time to get hot water which took almost everytime 30 min or more for hot water, crab and go for each room per day 10$ but most of the stuff is very expensive either 8 $ 6$ or 12$ so you won't be able to use 10$ either to pay extra , i recommend to add stuff with these prices 6$ 4 $ . the room is small you barely can storage your luggage .

The location is really good, the check in process was fast . they have luggage storage for you when you check out , which is great . the guy at the door helped us order a taxi to the airport .

Stayed in June 2025

The only negative was waiting for elevator’s.

Stayed in June 2025

One of the elevators was not working, causing the service of the other two elevators to be slow. There were long waits for the lift everyday of my stay.

I love the location of the hotel. It is in the heart of the city and close to the shops and Broadway shows. The rooms are super cozy, clean and the staff are always helpful!

Stayed in June 2025

There is no true hotel lobby.

The location was top notch. Close to theater district, central park, and a Whole Foods right around the corner :)

Stayed in June 2025

Slow lifts

Central location

Stayed in June 2025

We took a room with a cut-out for a storage closet in the hallway, so extra tiny. It was fine but if that matters to others u may want to ask at check- in.

Staff were friendly, Super-easy to get to Times Sq. and Broadway theaters.

Stayed in June 2025

Guard at the front downstair

Facility in the room and lobby

Stayed in June 2025

A bit dated ...v small rooms

Excellent location

Stayed in May 2025

This hotel is in a great central location. The staff were very friendly and super helpful. The rooms are on the smaller side, but it was great for just the two of us. I saw a few historical comments about elevator issues; but, we did not experience any issues. Getting into the elevators, at the ground level, is a little cramped. If we visit NYC again, we will definitely consider staying here again.

Stayed in May 2025

STAFF AT RECEIPTION WERE NOT VERY FREINDLY WHEN ASKED FOR A BOTTLE OF WATER , THEY SAID WE DO NOT PROVIDE ANY WATER

Stayed in May 2025

Good location, clean and quiet

Stayed in May 2025

The beds could be a little more comfortable.

The staff was very friendly and helpful. Our room wasn't ready when we got there so they gave the adults a free drink and kids a free app at the bar while we waited. Our room was quiet. It was a great location.

Stayed in April 2025

My bill was more than what I booked and I had 2 charges on my card. I asked the hotel for an itemized bill and they could not give it to me. Booking.com can you?

The staff was nice in the restaurant at night and for breakfast

Stayed in March 2025

Location

Stayed in December 2024

I did not like that the tv was outdated. Nobody wants to watch regular channels anymore. They need to add streaming asap. Breakfast was also not good…I asked for eggs scrambled with cheese they literally threw two slabs of cheese on my eggs and hoped it melted which it didn’t. Bacon and potatoes were soggy.

The convenience of everything. The staff was very friendly

Stayed in March 2025

No Inter Connecting Rooms. Breakfast should be good. The Included breakfast is just average. It must needs improvement.

Great Location, Just walking distance to great locations.

Stayed in February 2025

Our coffee maker was broken, but we got it replaced immediately.

The location is as good as it gets, right in the thick of Times Square. We had an amazing view of the Empire State Building. The room was clean and up to date and the bed was very comfortable.

Stayed in January 2025

The gym was under renovation at the moment and the coffee was not too good. No hotel slippers:(

Amazing Location Bathroom was clean, spacious and had a view

Stayed in February 2025

Not being told about a destination fee

I loved how easy it was to find and how it was on the same strip as the train station and our venues we needed

Stayed in February 2025

Lobby was somewhat dirty. Furniture needs replacing in lobby. Entrance is not inviting. Complimentary coffee was not good.

Clean room. Great location to Broadway theaters. Breakfast included. Nice staff.

Stayed in January 2025

Check in was slow - only 2 people at desk. Why charge an extra $10 - you probably gain that back from most people

Bed was comfortable. Check in was slow - only 2 people at desk.

Stayed in December 2024

Elevator lifts crowded and too many people on caused one to slip. Only 2 working at times.

Safe, comfortable, accommodated when called with a problem. Extra pillow etc.

Stayed in December 2024