Reviews of Hilton Garden Inn New York - Times Square Central 3 stars
136 West 42nd Street, New York, NY 10036, United States
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Reviewed: 4 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNothing
Everything. Dirty, tiny, uncomfortable
Ahmet, thank you for sharing your feedback. The team values all perspectives and strives to offer a high standard of comfort. Cleanliness and guest satisfaction are always taken seriously, and your comments will be noted for future improvements. Tennile Boyd General Manager
Ahmet, thank you for sharing your feedback. The team values all perspectives and strives to offer a high standard of comfort. Cleanliness and guest satisfaction are always taken seriously, and your comments will be noted for future improvem… Show more
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBed was comfortable. Free snack was nice.
It was too expensive.
Thank you for taking the time to leave a review, Cynthia. The comfortable accommodations and complimentary treat are appreciated details to hear about. Pricing reflects several factors, including the location and amenities, and the team continually aims to provide value for all guests. Your insight is valued. Tennile Boyd General Manager
Thank you for taking the time to leave a review, Cynthia. The comfortable accommodations and complimentary treat are appreciated details to hear about. Pricing reflects several factors, including the location and amenities, and the team con… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewh/a
staff
st, thank you for sharing your feedback. The team appreciates your positive words about certain aspects of your experience and values your perspective regarding interactions during your stay. Your insights will be taken into consideration as efforts are made to enhance future visits. Tennile Boyd General Manager
st, thank you for sharing your feedback. The team appreciates your positive words about certain aspects of your experience and values your perspective regarding interactions during your stay. Your insights will be taken into consideration a… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat location
Nothing
Helene, We’re delighted you loved your experience at Hilton Garden Inn New York/Times Square Central. Thank you for highlighting the excellent setting. The team looks forward to welcoming you back whenever you are in the city! Tennile Boyd General Manager
Helene, We’re delighted you loved your experience at Hilton Garden Inn New York/Times Square Central. Thank you for highlighting the excellent setting. The team looks forward to welcoming you back whenever you are in the city! Tennile Boyd… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBest Happy Hr in All the Hotels in New York Great selection of Food Wine and Sprits Great Service and Repor with the Staff
Everything was Wonderful
Thank you for taking the time to leave a review, Arterberry. We’re delighted you loved your experience at Hilton Garden Inn New York/Times Square Central. It’s fantastic to know the offerings and the connections you made with our team members made for a memorable visit. We look forward to welcoming you and your wife back for another exceptional stay. Tennile Boyd General Manager
Thank you for taking the time to leave a review, Arterberry. We’re delighted you loved your experience at Hilton Garden Inn New York/Times Square Central. It’s fantastic to know the offerings and the connections you made with our team membe… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewClose to everything.
Out dated. Had rust all over shower. Didn’t have any big towels for after showering. I asked for city view and all I seen was office buildings. Need to be more specific about that
Thank you for taking the time to leave a review, Julie. The team appreciates your feedback about the location and notes your comments regarding your experience with the accommodations and amenities. Your input helps highlight areas for improvement and is valued. Tennile Boyd General Manager
Thank you for taking the time to leave a review, Julie. The team appreciates your feedback about the location and notes your comments regarding your experience with the accommodations and amenities. Your input helps highlight areas for impr… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewMold in the shower, pillows flat and mattress rock solid.
Cleaning lady was exceptional. Front staff also amazing.
Thank you for sharing these comments. It's appreciated that you recognized the dedication of both the housekeeping and front desk team members. Your room feedback has been acknowledged, and this will be used to help enhance the overall experience for future guests. Tennile Boyd General Manager
Thank you for sharing these comments. It's appreciated that you recognized the dedication of both the housekeeping and front desk team members. Your room feedback has been acknowledged, and this will be used to help enhance the overall expe… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewNice beds and air conditioning
I didn't sleep well. Too much noise door slamming next door. Music with bass vibration outside
Thank you for sharing your thoughts. The team appreciates your comments on the comfort of the beds and the cooling system. Concerns regarding interactions with team members and disruptions during your stay will be acknowledged and reviewed. Your feedback is valued. Tennile Boyd General Manager
Thank you for sharing your thoughts. The team appreciates your comments on the comfort of the beds and the cooling system. Concerns regarding interactions with team members and disruptions during your stay will be acknowledged and reviewed.… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewThe location is really good, the check in process was fast . they have luggage storage for you when you check out , which is great . the guy at the door helped us order a taxi to the airport .
When we arrived no one helped us with the luggage that we had to carry them to the lobby for check in, they didin't provide water in the room that you had to go down at the reception to ask for water . There was no hot water for shower we had to call maintenance they told us it take time to get hot water which took almost everytime 30 min or more for hot water, crab and go for each room per day 10$ but most of the stuff is very expensive either 8 $ 6$ or 12$ so you won't be able to use 10$ either to pay extra , i recommend to add stuff with these prices 6$ 4 $ . the room is small you barely can storage your luggage .
Lana, thank you for taking the time to leave a review. The team at Hilton Garden Inn New York/Times Square Central is pleased you enjoyed the convenient location, efficient check-in, taxi assistance, and luggage storage. Your suggestions and observations regarding amenities, room comfort, and certain aspects of your stay are appreciated, and your feedback is valued as it helps guide future improvements. We're glad you chose to stay with us and hope you had a wonderful visit to New York. Tennile Boyd General Manager
Lana, thank you for taking the time to leave a review. The team at Hilton Garden Inn New York/Times Square Central is pleased you enjoyed the convenient location, efficient check-in, taxi assistance, and luggage storage. Your suggestions an… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified review