Charge beyond cost of incidentals ($30) to use incidentals (charging restaurant costs to room, snacks in room) was just excessive and is deterrent to staying at Hilton Garden in the future. Room ice boxes freezers were iced over. Room phone didn’t work

Good parking, great location. Staff were always helpful to resolving issues,

Stayed in July 2025

Loved the hotel super clean, amazing staff, great time overall great location definitely would recommend

Stayed in June 2025

It was noisy alot of children and animals.

It was good.

Stayed in May 2025

Upon arrival, the rear entry point was dirty, the carpet frayed, and the décor dusty and broken. It definitely feels all of its 20 years old.

The location is stellar - near shopping, dining, entertainment galore.

Stayed in June 2025

Bathroom toilet would barely flush and the shower faucet/handle about fell off in the shower and could barely keep the temp hot. But I stay here about once a year, usually no issues. The lady seemed annoyed that I asked her my take note of the problem.

Stayed in March 2025

Free breakfast

Stayed in March 2025

The rooms were too dark & some of the lights were out.

The location

Stayed in February 2025

Tasty

Stayed in December 2024

There wasn’t anything I didn’t like

The staff were professional

Stayed in December 2024

Bathroom had staining in toilet and around door(rust) so didnt look clean and inviting. Decor was inconguent/mismatched themes, bedding was old and scratchy. The hvac unit runs constantly. Runs ac cold to get down to temp, then heat comes on when it drops below setting. Literally hot and cold interchanging ALL night. No insulation around the unit, so very cold when sitting next to it, leading to temperature instability. Breakfast was $15/plate.

Hot tub

Stayed in November 2024

Cost of Breakfast

Great shower head

Stayed in November 2024

The beds and pillows was old

Where it was

Stayed in November 2024

A stain on my room floor when I walked in. Also, I asked for the rooms to be close or connected and the rooms were on 2 different. Floors. Also, I'm waiting to check tomorrow to see if I was overcharged at check in!! Note I am a hilton honors, but I was charged more at check in.

The breakfast was very good and simple! Everything was cooked to perfection. The staff at the grille and bar was even better. The location is great if you're going to be In that area

Stayed in November 2024

We arrived around 6pm. There was a large special event (Shriners Convention) going on. With all that activity, you’d think there would be more than one person to handle check in. In addition that individual seemed inefficient and not particularly interested in service. In the morning there was also only one person at the desk. Breakfast was confusing. There was a buffet and what looked like a custom omelette bar. Yet when I asked for an omelette, the chef said that had to be ordered from the waitress. I went with the buffet since once again, there was only one server. You should really have an internal surveillance program. Each of your properties should be clandestinely visited by trained staff to evaluate the “guest experience.” Each of your properties represents your brand. Any underperforming properties can drag down the brand. 80% approval may sound good, but it’s a death sentence.

The location was excellent and being located in a planned shopping development made the dining section easy.

Stayed in October 2024

After traveling for several hours. I immediately checked in and went to my restroom and the toilet wouldn't flush. I had to call for maintenance first thing

The location

Stayed in September 2024

Didn't get a king room as reserved.

Clean

Stayed in July 2024

Bed weren't very comfortable Didn't get the room I scheduled, but was accommodated with a discount.

Staff was very helpful, room was very clean.

Stayed in August 2024

Everything was pretty great. I booked through a booking website. I booked a King Size Bed Room & we were given a room with a queen & smaller room square foot wise than what was booked through the websites I used. I was still charged the same amount.

Location had a lot to offer. Pet friendly just a little pricey for a Pet Deposit. Nice area for dogs to use the bathroom & stretch their legs. Staff was awesome especially the 3-4 people working in the dining area for breakfast. Everyone made us feel comfortable.

Stayed in August 2024

A little confusing to get into

Clean and bright

Stayed in August 2024

Clean. Well-located.

Stayed in June 2024

Weekend front desk personnel was not the best. I did nit gwt told breakfast times. When I asked I was told 11. Went on Monday after 10 and was told we missed our breakfast that we paid for

Location, cleanliness, rooms

Stayed in July 2024

Very conveniently located with many things to do.

Stayed in June 2024

Paid parking

Good location at Levis Hamilton, nice room with comfortable bed. Breakfast was not included for us, but we liked the choice of the more expensive full breakfast service or the smaller (only cold) breakfast for half price. As we do eat breakfast but not a whole lot, this second option was perfect. Good availability of the elevators, friendly staff, lobby to wait meeting up with people

Stayed in May 2024

Noise - It had rained overnight, and our window view was a rooftop and some adjacent restaurants. The rooftop was lined with metal, so the rain had a constant band of noises going on. We were also placed outside the elevator, so there were continuous guests throughout the night who were very loud.

Location, cleanliness, availability

Stayed in April 2024