There was what appeared to be blood stains on the box spring drapes. There was stains on some of the sheets. There was stains of something being sprayed on the ceiling. They put me on a floor with loud construction that started first thing in the morning. The wifi signal was weak.

Hotel staff was very friendly

Stayed in September 2023

firealarms going off myltiple times causing us to walk down stairs 6 times over 6 days . construction noise totally unacceptable . moved room to 5th floor. no water for half day. then had orange water so we moved again to different room. was going to stay two additional nights and the desk said the rates were going up 40 per night. have no interest staying at hiltons any more.

breakfast ok.

Stayed in September 2023

This hotel is not new… does not deserve 4 star

Thau had broken countertop cabinets…

Stayed in August 2023

We had an awful experience with the last Hilton that we stayed with in Hartford and won't be staying with Hilton again. We checked in with our dog and no one at the front desk mentioned the pet policy or tried to explain the rules on pets. So, we assumed that we had already paid our pet fee based on that interaction. Then, we spent our two days in Hartford, bringing the dog out with us in front of the front desk team (again, no one stopped us to mention the dog, any issues, or a fee). After the second day (Sun) we were woken up because someone pulled the fire alarm. Then, after we had just started to get back to sleep, I got an alert on my phone that we were being charged $345 by Hilton. I went downstairs to the front desk to ask about it, and was told that we were being charged a pet fee ($75) plus the amount that the GM had to compensate other guests for a supposed noise complaint. I would not have an issue if they had tried to get in touch with us prior to charging, but they did not. They said that the phone number on file wasn't working, but they also didn't bother to send an email, chat via Booking, or even just leave a note by our door. It seemed like the least possible effort was made by the hotel team, and the GM was incredibly rude while talking to me about the situation. Also, he lied, saying that he helped check us in and didn't see the dog (he did not in fact check us in, it was a regular desk staff member, who definitely did see the dog). We were also allowed by the hotel bar staff to take the dog downstairs with us and spend several hours at the bar with our dog there, quietly sleeping in my lap for the most part. All of this is of course on lobby and bar cameras, but the GM was unwilling to review footage with or without us present to verify his stated issues.

Nothing

Stayed in August 2023

Everything! Booking.com told us we had a roo with two queen beds (we are all over 5’9”) for our daughters college drop off and it was two double beds which is horrid. Crowd at hotel was loud, last night manager was still shouting at the top next door to us at 3am - maybe 4.

Not much. It is an old hotel with mostly unfriendly staffing

Stayed in August 2023

When we checked in we were given the incorrect room number and as a result we tried go into an occupied room. We were were woken at 7am by the staff loudly working in the hallway. We went and asked them to quiet down and they did for a bit. Then they knocked on the door just before 11am to ask if we were checking out when the check out time was noon.

The location was fantastic. Donna, the bartender is amazing!

Stayed in August 2023

Smelled tobacco smoke in hallway at one point.

Handicap parking was excellent. Staff was very courteous and helpful.

Stayed in July 2023

rundown. tv didn’t even work

decent value

Stayed in June 2023

The staff were outstanding, helpful, and polite. The hotel was in the center of the city an easy walking distance museums, restaurants, and other places in the city

Stayed in April 2023

The pool was not open and that was the main reason for us getting a room on Memorial Day. When we went to check in the least the could have done was let us know the pool was not open. 4 kids were very disappointed!

Staff was nice room was clean

Stayed in May 2023

Pool was not open and for close to 250$ you would think you could get higher than the 8th floor Hilton never again holiday Inn or best Western they may hot have the hight but they stuff work

Stayed in May 2023

We noticed our rug in our room was wet, we think the ice maker which was next door to us was leaking. notified front desk. Manager was suppose to contact us, never was notified.

front reception nice. Bar area nice. Wish it was open during the day.

Stayed in May 2023

We booked this hotel specifically because it had a pool. That was listed as open. We paid more than we wanted just for that. We turned up and it was closed for maintenance. We have two small children who have been stuck in a car for days and the kids needed it. We requested a partial refund. They agreed to a $50 credit. The following morning while packing our things the curtain rail fell down. Our young kids (1 and 3) standing a foot from it. God knows what could have happened if they had been hit. We told them as we checked out that the rail had fallen. About an hour later we noticed that about $600USD had been deducted from our account in addition to our room cost. We called them and they explicitly said that they do not care, and that we had trashed the room and broken a lamp. None of which happened and they refused to show us any evidence, because there was none. They blatantly lied to us. We even had a photo from around the time we checked out showing that the room was not trashed. They took the money from our account without notification or even an invoice. We have notified Hilton customer service. The staff at this hotel were absolutely appalling. Useless at their jobs, and then scamming us at the end. We have often chosen Hilton in the past. We will not be doing so going forward. Hilton Hartford is the worst possible choice you can make for your holiday.

Nothing.

Stayed in May 2023

We didn’t have breakfast.

Stayed in April 2023

Old, outdated, expensive and very uncomfortable

Stayed in April 2023

Being a guest, $19 charge for parking is unnecessary in my opinion

Location, had event at XL center Cafe off lobby was nice

Stayed in April 2023

The pool was cold and not appealing to swim in but the hot tub and sauna was great. The morning we checked out they were doing construction over our head and we couldn’t sleep in

The staff was amazing. Juan at the front desk took great care of us for our anniversary weekend

Stayed in March 2023

Nothing really everything was amazing

The breakfast was really good. My husband had the omelet and I had the ham egg and cheese. Both we good

Stayed in February 2023

nothing

everything.

Stayed in January 2023

The housekeeping was not answering the call.

Stayed in November 2022

The staff was so nice and helpful. The manager went over and above

Stayed in October 2022

The room I was in was organized but not clean. I could tell the grout in the shower hadn’t been cleaned in some time. The pool had dirt lined across the entire length, it looked like possible mold. Our daughter didn’t want to stay in it. The amount of chlorine was also overpowering. This was the worst Hilton I have stayed in.

Stayed in September 2022

N/A

Front Desk associates were so friendly professional, & knowledgeable.

Stayed in September 2022

Worst experience in a hotel ever! Check in took over 2hrs and I missed the opening of the event I planned months in advance! Staff showed little empathy for the situation or preparedness and we were not compensated. Our stay should have been free of charge!

Nothing

Stayed in July 2022

I think it should have been a little more cleaner

it was alright

Stayed in August 2022