939 Ridge Lake Boulevard, Memphis, TN 38120, United States of America
#75 of 189 hotels in Memphis
Guests' ChoiceBased on 592 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.7
Facilities
8.1
Staff
8.4
Value for money
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Lorenzo
United States of AmericaNeed to upgrade rooms and surrounding areas.
The cleanliness and staff.
Stayed in May 2024
Reviewed: May 7, 2024
Lynley
United States of AmericaStaff shortages- left on hold 4 times by front desk for over 15 minutes each time. Left multiple messages for front desk supervisor not returned. Took multiple calls to handle my reservation issue, and still wasn’t resolved when i arrived.
Rooms are very nice as is location.
Stayed in May 2024
Reviewed: April 30, 2024
James
United States of AmericaOnly problem was bed was very uncomfortable.
Location Restaurant Snack bar
Stayed in April 2024
Reviewed: April 23, 2024
Breanna
United States of AmericaNo free breakfast and no indoor pool
Location, the way the hotel looked and the space in the hotel.
Stayed in April 2024
Reviewed: April 14, 2024
Emily
United States of AmericaThe hotel is definitely older but well maintained. I would have liked for there to have been a few more in room amenities for the price, like complimentary water, etc.
The hotel was in a good location, close to the our destination and major roads we were taking into and out of the city. Hotel was clean, as well. We felt safe. there was security present in the parking lot so we felt safe leaving our vehicle there. The staff was knowledgeable and helpful. The provisions market staff were wonderfully friendly and having a coffee shop (Starbucks) inside was a plus. The bartenders were excellent at the hotel bar. Overall we were satisfied.
Stayed in April 2024
Reviewed: April 1, 2024
Andrea
United States of AmericaDated furnishings in room Hairs in tub Grime on walls Rust in bathroom Trash under window curtains Dusty bedside tables Crusty things in clothes drawers
Beautiful lobby Starbucks coffee Room service available Keyless entry to room
Stayed in March 2024
Reviewed: January 3, 2024
Tamika
United States of American/a
N/a
Stayed in January 2024
Reviewed: January 3, 2024
Susana
BrazilAt the restaurant should be a welcoming person eager to provide information. Usually, noone was there and we were even under the impression the restaurant was closed. The other thing we didn't like is not related to the hotel itself. There was an unpleasant lady next to our room. She got out of her room and was rude to us for our little one who was laughing hard. It was not even 7pm. Offering ALL DAY breakfast could be something to consider as the options to eat in the coffee shop are limited.
Stayed in December 2023
Reviewed: December 19, 2023
Catharine
United States of AmericaHot water would have been nice.
Convenient for the event I was attending.
Stayed in December 2023
Reviewed: December 4, 2023
Juanita
United States of AmericaThe pizza we got at the restaurant was HORRIBLE the crust was like dough and not cooked. We didn't take it back as the restaurant had closed.
Wr didn't eat breakfast there.
Stayed in December 2023
Reviewed: November 14, 2023
Carley
United States of AmericaProperty was super nice and comfortable. Very peaceful stay and in a good location! Room service food was delicious too.
Stayed in November 2023
Reviewed: November 6, 2023
Jamisha
United States of AmericaNothing the stay was pleasant
Everything
Stayed in October 2023
Reviewed: November 6, 2023
Tanisa
United States of AmericaThe breakfast buffet was cold or barley warm and the waffles was disgusting
The rooms are cozy and I absolutely love the large windows.
Stayed in November 2023
Reviewed: September 28, 2023
Darron
United States of AmericaThe restaurant could be open longer
Nice, clean upscale hotel
Stayed in September 2023
Reviewed: August 22, 2023
Lynley
United States of AmericaBed mattress was way too soft although covers were good
Clean safe , good location , friendly staff
Stayed in August 2023
Reviewed: August 14, 2023
Kimberly
United States of AmericaI obviously didn't read well enough when booking, but I thought there was a complimentary breakfast and it was not included. My fault.
Clean. Comfortable beds.
Stayed in August 2023
Reviewed: July 17, 2023
Audrey
United States of AmericaFree breakfast and a real coffee maker.
We did not eat breakfast. It was not free.
Stayed in June 2023
Reviewed: June 13, 2023
Edward
United States of AmericaThe place looks old - the details in particular: overpainted corners, crumbly edges, mold/dust on the windows (on the outside exterior). The bathtub faucet looked beat up and loose. The door handles looked rough and worn. The taped signs and scratchy elevator.
The people! Staff was great - genuinely friendly and helpful. Lobby staff was great - and a special shout out to the coffee shop/late night staff for extra helpful service!
Stayed in June 2023
Reviewed: May 8, 2023
Foote
United States of AmericaBeing told I could check in at 2:00 but when I arrived at 1:55 I was told I couldn't check in even though others were checking in.
Comfortable bed and bedding. Excellent wait staff in your restaurants.
Stayed in May 2023
Reviewed: April 29, 2023
Bryan
United Kingdomthe room didnt get cleaned enough
staff were great
Stayed in April 2023
Reviewed: April 17, 2023
Janice
United States of AmericaI was good
The view
Stayed in April 2023
Reviewed: March 28, 2023
Lindsay
United States of Americano maid service at all on our stay, and I even requested it i was given a set of clean sheets and had to make the bed myself
cool views
Stayed in March 2023
Reviewed: March 17, 2023
Isabel
United States of Americalooked a bit dated on the inside
Stayed in January 2023
Reviewed: March 12, 2023
Veronica
United States of AmericaThere were a few spider webs in the room. I think the room could have used an overall deep cleaning. I think this particular type of room could use a few upgrades, because we did not have a microwave in the room.
Ultimately, I have stayed at the Hilton Ridge Lake Blvd Memphis several times over the years. I love the location, the area is nice, and the hotel itself is pretty. The ladies at the front desk when we checked in around 7:30PM were really nice😀
Stayed in March 2023
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