The fact that the tvs were not netflix compatible.

The convenience

Stayed in August 2025

double charge , as staff stated that they didn't received from booking confirmation even though we have had confirmation number.

Stayed in August 2025

That you had to pay to park at the hotel- that should be applied to outsiders only

Didn’t eat any meals at the hotel; convenient to the Riverwalk

Stayed in June 2025

We thought when we checked in and checked out the front desk receptionists could have been a little friendlier. They seemed all business, no smiles. When we checked out were not even asked how are stay was, and it was not busy either time. It may have been a bad day for them but a friendly face is more welcoming.

The location was great. Your concierge was great and helped us with locating great restaurants and highlights of the city. She was extremely friendly with an amazing personality.

Stayed in June 2025

longer walk to French Quarter than expected

room was comfortable

Stayed in May 2025

Unknown

Great

Stayed in March 2025

The rooms felt a bit dated and the swimming pool area could have given a bit more holiday vibes as it felt a bit bare.

Great location for exploring The French Quarter, plus the rooms are clean. Do not forget to drop by the Public Belt bar, Marleen is fantastic.

Stayed in May 2025

When we arrived, we were told we could check to see if our room was ready. The gentleman who assisted us was not very nice at the check in counter. He told us that it was $50/day for parking and that we would get a text if our room was ready before 4. Dead silence after. I politely asked if he was needing any further information and he had replied pretty bothered. But .. how was I supposed to know if you don't say anything? But luckily the next guy at 4pm when we checked in told us that we only needed our hotel room key in order to leave parking. So that for sure rubbed me the wrong way from the original guy we dealt with. But once again, the second gentleman made up for it.

The gentleman who officially checked us in was so sweet! Very informational and polite. Better than our encounter earlier in the day. I forgot his name, but he was from Weatherford, TX (small world) The room was nice and cold, and the amenities were great. Overall a great stay.

Stayed in April 2025

Every time we parked we had to take 1 elevator from the parking deck and 1 elevator to my room which was quite a long walk also the additional 200$ security deposit not mentioned when checking in

It was clean and had great access to the Riverwalk Outlet

Stayed in April 2025

Great location and Drago's restaurant was excellent.

Stayed in April 2025

The parking fees lol

The location was great! It was close to the outlet at Riverside Mall and in walking distance to All of the cruise ships!

Stayed in April 2025

paying for tourism taxes daily

na

Stayed in March 2025

pillows were not very comfortable

Stayed in April 2025

The parking situation and valet were ridiculously insufficient. The hotel staff was not able to do anything to help.

Stayed in March 2025

1. We arrived at 11:30 pm and there was no one to help us with the luggages which is not acceptable in a 5 stars hotel with events planned ahead. Even if they do not usually accommodate late night, but the week was exceptional with international attendees and blocks of rooms reserved. 2. No vending machines to get water after the cafes closes at 7:00 pm.

The house keeping are very nice and very helpful. All staff are nice and friendly. The food is good and the facilities are good.

Stayed in March 2025

Changed rooms several times at check in because the assigned rooms were unacceptable.

Location. Breakfast

Stayed in February 2025

The rooms were nice, but I was expecting more for a Hilton. The rooms were no better than rooms at the Holiday Inn. I was also cold since the sheet/cover on the bed was thin. I’m also surprised that breakfast wasn’t included given the price I paid for the room. Once again at the Holiday Inn, I would’ve had breakfast included for free. This was my first time staying in a Hilton. I always thought it would be a pretty cool hotel but it was pretty ordinary in my onion.

Stayed in March 2025

The room had no cold water only hot water. Couldn’t even take a shower.

Clean looked very nice

Stayed in February 2025

It should be continental free breakfast.

I didn't know nothing about the breakfast. I didn't eat breakfast at the hotel.

Stayed in January 2025

Parking was a nightmare parking should be reserved for hotel guests especially doing the busy season too many outside cars parking in garage had to park four blocks away carrying multi luggage with me that sucks

Stayed in February 2025

Umm, I’d say the long walk from the parking deck to the room was pretty lengthy.

It was nice. The view was great & so was the staff. I enjoyed my stay.

Stayed in November 2024

Room was a little small

Clean facilities and room was modern and comfortable

Stayed in February 2025

Paying for parking and no valet parking was available; valet was sold out I was told. Cost was way too high for the room I was in. I don't plan on going back due to cost of room, parking and added fees - that I didn't ask for.

Location

Stayed in February 2025

Dated rooms.

Stayed in December 2024