Reviews of Hilton Raleigh North Hills This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
3415 Wake Forest Road, Raleigh, NC 27609-7330, United States of America
#56 of 108 hotels in Raleigh
Guests' ChoiceReview Score
Based on 1940 hotel reviews
7.7Score breakdown
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Cleanliness
8.3
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Comfort
8.3
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Location
8.7
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Facilities
8.0
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Staff
8.4
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Value for money
7.7
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Free Wifi
8.1
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Reviewed: June 2, 2024
Janet
United States of America4 Reviews8.0“Great stay and perfect location for our visit.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Hotel needs updating.
Staff was very friendly.
Stayed in May 2024
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Reviewed: June 2, 2024
Theodore
United States of America7 Reviews8.0“Nice value, clean/updated facility with particularly great gym, no free coffee”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
No Free coffee, check in attendant demeanor
Good value, clean rooms, great exercise facility. Check in attendant (small African American female) was not friendly and certainly not welcoming, Otherwise, attendants were nice. No free coffee was a negative. Otherwise, very nice facility and amenities.
Stayed in June 2024
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Reviewed: June 2, 2024
Eileen
United States of America4 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Some of the employees had a bad attitude.
There was always parking available
Stayed in June 2024
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Reviewed: June 2, 2024
Michelle
United States of America2 Reviews9.0“Quick concert stay”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast not included
Quick easy check in
Stayed in June 2024
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Reviewed: June 2, 2024
Gary
United States of America8 Reviews8.0“2nd stay”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The old outdated ac units in some rooms, could not control the fan speed on the unit, no microwaves in room.
The easy access to interstate, not far from the events at PNC arena. The staff was great and so helpful.
Stayed in June 2024
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Reviewed: June 2, 2024
Ethan
United States of America1 review7.0“Concert”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
I didn’t like that breakfast wasn’t included. The hot tub was also out of service. The pool area also needed repair.
The clean sheets and comfy bed. Soaps provided smelled amazing. The gym on property had a lot of good equipment.
Stayed in June 2024
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Reviewed: May 30, 2024
David
United States of America1 review7.0“Very nice stay!”- • Leisure trip
- • Couple
- • Junior King Suite with Sofabed
- • Stayed 1 night
I was told I would have a room with a sofa bed and agreed to the up grade cost, but did not get that.
I was able to get my shoes back that were left in my room.
Stayed in May 2024
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Reviewed: May 30, 2024
Alice
United States of America3 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds and Tub - Mobility/Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
I checked in late so the bar was closed for serving food and Starbucks was closed as well. I didn’t have a microwave in the room and the one that was available at the end of the hallway was litter with food particles. Disgusted!
Staff was friendly and helpful
Stayed in May 2024
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Reviewed: May 28, 2024
Valerie
United States of America7 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
When key card didn't work a couple of times and had to go all the back to lobby they wouldn't bring it to me
It was comfortable
Stayed in May 2024
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Reviewed: May 27, 2024
Dunn
United States of America1 review8.0“Clean,pleasant close to everything we needed.”- • Leisure trip
- • Couple
- • Executive Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Asked for Xtra bath towel and was never delivered.
Stayed in May 2024
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Reviewed: May 24, 2024
Coor
United States of America3 Reviews9.0“I had an overall pleasant experience.”- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
There really wasn’t anything. I didn’t inquire about any sundries so I don’t know if they were available upon request. If not, some addition to include items for purchase like bandaids, or other health/beauty aids would be nice.
Convenience to where I was going, the room, the fact that dining and drinks were available.
Stayed in May 2024
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Reviewed: May 20, 2024
Joyce
United States of America1 review7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
No housekeeping provided. Not even removing the trash or providing clean towels. Had to call for clean towels and coffee. Stayed for three nights and no one came to replace the coffee and cups in the room or the towels. The mattress was very uncomfortable.
Stayed in May 2024
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Reviewed: May 18, 2024
Miriam
United States of America1 review7.0Good- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The rooms need to be updated. The paint on the ceiling in my room was cracking.
Great location for access to Downtown Raleigh.
Stayed in May 2024
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Reviewed: May 16, 2024
Dennis
United States of America3 Reviews7.0Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Had issues with the room key not working. Went to the front desk twice to get a new room key.
Stayed in May 2024
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Reviewed: May 13, 2024
Donna
United States of America8 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
the breakfast should have been complimentary. I couldnt even get a free cup of coffee in the morning.
the bar area was good.
Stayed in May 2024
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Reviewed: May 8, 2024
Alecia
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Executive Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I paid a little over $300 for one night and they still tried to charge me $18 a person for breakfast which I think is really greedy, so i just went to a restaurant
Everything we clean calm and quiet
Stayed in May 2024
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Reviewed: May 6, 2024
Ashley
United States of America1 review8.0“Great short stay”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds and Tub - Mobility/Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Location was convenient to where we needed to go, nice staff, great food, and great customer service! Our bathroom had issues, we called front desk, they sent someone up and switched our rooms. We appreciate them taking care of the problem so quickly!
Stayed in May 2024
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Reviewed: April 30, 2024
Kathleen
United States of America3 Reviews8.0“Fine for one night”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Noisy AC Reversed hot/cold faucets in sink Rough towels
Great location to hospital and restaurants
Stayed in April 2024
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Reviewed: April 29, 2024
Sharon
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
No
Stayed in April 2024
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Reviewed: April 28, 2024
Annette
United States of America1 review7.0“I will come again.”- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
When I told the person checking me in the I needed handicapp parking she offered me no information about where. And I walk with a cane and they put me at the last room in the hallway. Hard walk for me. I had to drive around the building to find the back entrance and handicapp parking which if they had told me was right near the elevator
Room was comfortable.
Stayed in April 2024
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Reviewed: April 28, 2024
Shanel
United States of America4 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The only thing keeping my score from being a 10 was not having a microwave in the room. This is a convenience that is much needed, and for the price of the rooms I was surprised to not see that.
This is a beautiful hotel. The lobby smells AMAZING! The staff is very friendly and the rooms are great. There is ample parking and the lobby us welcoming and inviting.
Stayed in April 2024
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Reviewed: April 22, 2024
Kaitlyn
United States of America2 Reviews7.0“Ok for price point, great location”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The check in desks were understaffed for a Saturday. It took over 25 minutes in line just to get our room keys. I didn't like the size of the towels in the bathroom (all hand towels sized). Complimentary shampoo in the bathroom but no conditioner. We ordered Starbucks at the end of the trip in the lobby and the barista made both drinks incorrectly. Also FYI, sadly no cold foam or salted caramel at this location.
We liked the location and the clean and comfortable beds. The room was a nice cool temperature upon arrival. We also liked that checkout was at noon. It was also nice not being bombarded by cleaning ladies before checkout hours (which happens often at other hotels).
Stayed in April 2024
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Reviewed: April 22, 2024
Teasha
United States of America3 Reviews7.0“Very nice. Will stay again”- • Leisure trip
- • Couple
- • Corner King Room
- • Stayed 2 nights
- • Submitted from a mobile device
We had to wait for our room
Clean
Stayed in April 2024
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Reviewed: April 19, 2024
Trinyette
United States of America1 review7.0“Overall hotel was good.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds and Tub - Mobility/Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Unfriendly staff Key cards No tv remote in room
Location Electric vehicle charging
Stayed in April 2024
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