The parking situation was very confusing. It wouls have been nice to have an attendant telling us what our options were when we first arrived, or to have that information in an email before we arrived.

We stayed here for the recent Tyler Childers concert at the event center across the street. Getting into the hotel lot took some time, and parking was at first very confusing. It took about a half hour to get checked in. Otherwise, the rooms were great. The hotel did a good job at accommodating the large influx of people after the concert. Now that we know how the parking, etc, works, we'd definitely stay here again.

Stayed in July 2025

Dirty bathroom and ironing board, cracked sink.

Comfy bed, great location, early check in.

Stayed in July 2025

Clean

Stayed in June 2025

One bed was really noisy - squeaky (weird, I know), and I was surprised there was not a microwave in room (though there WAS one on each floor by the ice machine). With the huge convention crowd, a few more luggage carts would have been helpful.

Staff was very pleasant and accommodating, the front desk did a great job of processing a huge crowd in good time, the parking/valet/luggage staff was efficient and nice, the customer service crew was excellent at answering questions, meeting special needs, and solving small problems. Parking very convenient. The "to go" food was decent. Property was well cared for, clean, and orderly. And we really appreciated the lukewarm temperature of the pool (most are quite cold!).

Stayed in June 2025

$34 to park that I didn’t know about!

Great location to the venue!

Stayed in April 2025

Price for parking, short of staff when checking in. They had other things going on there and should of had more people to check u in

Stayed in April 2025

Our room was not clean. The bathroom floor and wall had obviously been thrown up on/in and not fully cleaned. The hotel couldn’t give us a refund due to booking on here… so they gave us Hilton honors points.

The location is amazing. Had a great lobby with a band before the concert.

Stayed in March 2025

The pool/hot tub was older and could use a good cleaning! The line at Starbucks (in the lobby) was long in the morning & afternoon as the hotel was very full.

Bed was comfortable. The hotel was full & very busy with a volleyball tournament next door. Staff was doing a nice job staying caught-up. Great location.

Stayed in February 2025

N/A

Cleanliness and location

Stayed in February 2025

The don’t have microwave in any room, which make it a little harder for warming food up for kids.

Location was great!!! Good parking and close to everything

Stayed in January 2025

Parking fee was ridiculous

Stayed in January 2025

Shuttle service is only available to airport

Close to my location I was visiting

Stayed in December 2024

Comfy beds, nice rooms, big bathroom. Nice view.

The hotel was very clean, and the staff was extremely helpful and kind. The skywalk to the CHI Center was convenient to get directly to my company Christmas party.

Stayed in December 2024

I did not like the fact of paying for parking every night. The fact that they charge a full day of parking when check out is at 11 am is absurd.

The location and everything was right there at your service

Stayed in December 2024

Parking; self parking cost $29 a day. We left twice & had to pay twice.

Located right off the interstate

Stayed in November 2024

Parking and checking in was a disaster.

Great location. Friendly staff.

Stayed in November 2024

My bathroom wasn’t clean. Hair on the floor, even a hair tie still left by the toilet.

Stayed in November 2024

Waited over an hour in line to check in. Granted, there was a large concert taking place that evening but there were several open computer check in stations that could have been utilized. And only complaint on the room was that it looked like there was black mold in the shower corners…not updated to match the rest of the hotel it seems

Conveniently located next to concert venue!

Stayed in November 2024

Only 1 set of elevators at one end of the hotel. No continental breakfast

Close to convention center

Stayed in November 2024

Digital Key didn't work so had to get room key

Stayed in September 2024

Have to pay for internet Have to pay for parking

Nice rooms

Stayed in August 2024

Water pressure low, the restaurant wasn’t as good as advertised unfortunately, the staff were super nice and helpful so we didn’t say anything

Starbucks, bed was comfy perfect location

Stayed in August 2024

We were close to the elevator so we heard that quite a bit

Close to restaurants & bars. Also the fact we could walk up the escalator to the CHI center to our show & back, have a drink then go upstairs to our room was so convenient!

Stayed in August 2024

Some of the hallways have a bad smell. We were on the 3rd floor and there is a section of the hallway that smells like ammonia (like cat pee). Not sure if they had had water damage or what there, but it is not fun to have to walk through that section.

Wasn’t our first time, we chose the hotel because we knew we liked it. The hotel is very nice. Staff is very friendly. Rooms are clean and updated. Walking distance to good bars, restaurants, and the CHI event center. There is also a skywalk to the event center if you don’t want to go outside. Also love that there is a coffee shop that proudly serves Starbucks.

Stayed in August 2024