Reviews of Hilton Promenade Branson Landing 4 stars
3 Branson Landing, Branson, MO 65616, United States
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewHi, Jolynn. Thanks for taking the time to share your positive experience. We appreciate it!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewcustomer service was terrible
front desk staff
Please accept our sincere apologies. This feedback is not representative of our team's typical performance and does not align with our established customer service standards. A member of management will be in contact with you to investigate this matter further and gather additional details. We appreciate you taking the time to provide your feedback, as it is invaluable in our ongoing efforts to enhance the guest experience.
Please accept our sincere apologies. This feedback is not representative of our team's typical performance and does not align with our established customer service standards. A member of management will be in contact with you to investi… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewIs really clean and people are very nice
Thank you for being our guest, we are so excited to hear your feedback regarding cleanliness and your kind words for our team! The review will motivate our team to continue to strive to enhance guest experience and provide that exceptional customer service. We hope to welcome you back to the Hiltons of Branson again in the future.
Thank you for being our guest, we are so excited to hear your feedback regarding cleanliness and your kind words for our team! The review will motivate our team to continue to strive to enhance guest experience and provide that exceptional … Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewExcellent service, very clean
N/A
We appreciate your feedback regarding your exceptional experience at the Hiltons of Branson, particularly your positive comments on our outstanding service and cleanliness. Your insights are highly valued. We eagerly anticipate the opportunity to welcome you back for another memorable stay at our property, conveniently located near Branson Landing. Thank you for sharing your positive experience.
We appreciate your feedback regarding your exceptional experience at the Hiltons of Branson, particularly your positive comments on our outstanding service and cleanliness. Your insights are highly valued. We eagerly anticipate the opportun… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewWe always love staying at the Hilton Promenade Landing! Everything about it is always perfect!
Thanks for your positive feedback, Michelle! We're thrilled to hear you had a great family stay at Hilton Promenade at Branson Landing.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewRoom was super comfy. Close to shopping & restaurants.
Ridiculously expensive. Garage parking and pay to park. Bathroom needed a good deep clean.
Hi, Sarah. We appreciate the kind words and are glad we could provide you with a positive experience!
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewDid not recieve my 200$ deposit back even 2 weeks later.
Meghan, the total amount authorized for your stay upon arrival was $1,133.38. Your final bill which includes room nights, parking, and gift shop purchases was $1062.38. The amount of the unused funds was $71. If you do not see that released into your account, we recommend you contact your bank. We appreciate your business and hope to see you again sometime in the future.
Meghan, the total amount authorized for your stay upon arrival was $1,133.38. Your final bill which includes room nights, parking, and gift shop purchases was $1062.38. The amount of the unused funds was $71. If you do not see that released… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewVery convenient for my family.
Only one thing which was the sheets. Bottom sheet needs to be fitted and not loose.
Hi, Janet. Thanks for taking the time to share your positive experience. We appreciate it!
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe location was great.
The main thing was the parking garage. I'm staying at your hotel yet i have to pay 22 dollars for parking every day. You would think for the price of the room it would be free parking.
Thank you for taking the time to provide a review of your recent stay. We are sorry to hear of the dissatisfaction with the parking garage. We lease access to the self-parking garage for our guests to be able to allow for unlimited in-and-out access for our guests rather than the pay-as-you-go for the Landing's own side of the garage, our self-parking rate of $22 per night is the same as what the landing garage charges for landing patrons while allowing in-and-out access. We appreciate your time, business and feedback, and hope to be able to welcome you back to the Hiltons of Branson in the future for an improved experience.
Thank you for taking the time to provide a review of your recent stay. We are sorry to hear of the dissatisfaction with the parking garage. We lease access to the self-parking garage for our guests to be able to allow for unlimited in-and-o… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe proximity of shopping and entertainment. The staff was helpful when you needed some thing.
First impression when you drive up to the hotel it seems very outdated and not well maintenance. There was trash in the driveway . The landscaping was half dead . When walking in we were not greeted by the front desk staff .There was a $22 fee per day for parking we were not aware of ..You had to walk across the street to get the hotel breakfast. After arriving at restaurant there was a misunderstanding as far as taking the breakfast vouchers.Thankfully the issue was resolved in a timely matter , but unpleasant to be told they weren’t going to offer us breakfast. The waitstaff needs to improve with their customer service. The room was not thoroughly clean , I free it could have been better .The shower had mold on the grout. Pretty disgusting. Over all the hotel and staff need to be trained to offer better service. I don’t feel like it was worth the money we paid for the stay.
We sincerely apologize for the disappointing experience you had during your stay with us. We understand your frustration with the various issues you encountered, from the outdated appearance and maintenance concerns to the unexpected parking fee and breakfast misunderstanding. We take your feedback seriously and will use it to improve our services and facilities. Thank you for bringing these matters to our attention. We have relayed your feedback to our Engineering Management team to follow up in the room, and the restaurant management team regarding the customer service. We appreciate your time, business and feedback, and hope to be able to welcome you back to the Hiltons of Branson in the future for an improved experience.
We sincerely apologize for the disappointing experience you had during your stay with us. We understand your frustration with the various issues you encountered, from the outdated appearance and maintenance concerns to the unexpected parkin… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLoved my room was upgraded
N/a
Thank you, Anonymous. We appreciate your review!
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLiked having a balcony to watch the courtyard and water fountains. I also liked the location to shops and restaurants.
Started off rough. Arrived at 3:30 p.m. and room was not ready. I had made reservations 6 months in advance and thought this was unacceptable, especially sitting in the lobby for an hour watching many people check into their rooms. I was offered free parking at the hotel during my stay; however, two nights we were out attending shows and performances and when we got back about 10:00 p.m. all the parking was full. I had to park and pay at an adjacent garage at $15.00 each day. Stayed in a corner room that had three adjacent rooms with three doors. The doors shut very loudly and was annoying. Also there was no luggage rack in room, so we had to lay our luggage on the floor. I didn’t like that the garage did not connect to the hotel. Many long walks back and forth.
We appreciate your valuable feedback and acknowledge its significance. We are sincerely apologetic for the unsatisfactory initial impression and the overall experience you encountered, which does not reflect the standards we uphold at Hilton. Upon reviewing our records, we confirmed that parking fees were not charged. As a gesture of our sincere apologies for the inconvenience, we have credited your account with $30.00, reflecting a refund on your initial night's room rate this will take 5-7 business days to reflect on your account. We deeply regret any dissatisfaction experienced and anticipate the opportunity to welcome you back to the Hilton Promenade at Branson Landing for a future Branson vacation.
We appreciate your valuable feedback and acknowledge its significance. We are sincerely apologetic for the unsatisfactory initial impression and the overall experience you encountered, which does not reflect the standards we uphold at Hilto… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLocation was very good.
We appreciate your feedback regarding your experience at Branson Landing. Please note that the parking garage is independently operated; therefore, we are unable to offer validation, and fees apply to all users. We value your suggestion concerning coffee service and will certainly consider it for future enhancements. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.
We appreciate your feedback regarding your experience at Branson Landing. Please note that the parking garage is independently operated; therefore, we are unable to offer validation, and fees apply to all users. We value your suggestion con… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation
Beds were awful hotel seemed none classy Hilton is supposed to be held to a higher standard
We regret to learn of your dissatisfaction with your recent stay, and that our amenities did not meet your expectations. We appreciate your feedback and will take your comments into consideration as we review our services. Thank you for your patronage, and we hope to have the opportunity to welcome you back in the future.
We regret to learn of your dissatisfaction with your recent stay, and that our amenities did not meet your expectations. We appreciate your feedback and will take your comments into consideration as we review our services. Thank you for you… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewWe loved the staff! They were extremely helpful and kind. We enjoyed the view from our room and the availability of the Landing.
The bed was a little hard and my comforter was dirty. I notified the front desk, and they replaced it right away.
Hi, Anonymous. Thanks for taking the time to share your positive experience. We appreciate it!
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewExcellent location
We're grateful for your positive feedback on our excellent location and staff. Thank you for sharing your experience with us.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLocation
The air conditioning didn’t work so it was hot in the room.
We're concerned to hear about the issues you experienced during your stay. Please accept our apologies for the inconvenience. Feel free to contact us at (417) 336-5500 to discuss this further.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe location was great. Staff were great. Very clean place.
The beds were really uncomfortable.
Thank you, Anonymous. We appreciate your review!