Wish the bathtub had a stopper in it and that room was a little bit bigger

I liked that everything was close by or easy to get to. Bayview room had excellent view of the city bay

Stayed in April 2024

Windows aren’t very soundproof so be weary with lower level rooms. We were on level 9 and could hear a lot of road noise and people talking/yelling in the middle of the night. Also be weary when booking standard double rooms as the back onto the elevator shaft which is incredibly noisy and you can hear the elevator constantly.

The location was pretty central, only 20 minute walk to main areas ie fisherman’s wharf, Alcatraz tours, union square. Facilities were amazing gym was very good. Originally was placed in a room that backed into the elevator which was incredibly noisy, I asked staff if it was possible to be moved and they immediately gave us a new room further away we were very impressed with the service.

Stayed in April 2024

The shower heads are terrible. One of our showers didn’t work. When we reported it the reception staff member was passive aggressive and surly. He then sent maintenance guy up to fix the shower we reported at 1145pm!

Good location.

Stayed in April 2024

1) Sad about the location, being my first time to US and to downtown SF I thought staying at Chinatown area would have been a safe option to get good food and restaurants or convenience store, but boy was I wrong, everything shut early and no convenience stores in the close vicinity after 8pm, not many restaurants in Chinatown were open either. So no this is not Hilton’s fault but the location is definitely a let down these days 2) Bathroom is a bit small 3) No free breakfast 4) Carpet on hallway makes pushing bags a challenge

1) Got an excellent view from my room, the window goes all the way across the wall, overlooking the Coit Tower 2) The staff who checked me in was excellent, great experience 3) Bed was nice 4) Wifi was good

Stayed in April 2024

It was very basic but we didn’t expect anything more. The bathroom is very dated.

Location to sone great food and easy parking

Stayed in April 2024

No in room dining service Laundry costs seemed expensive.

Breakfast was reasonable for the price. They should really have a buffet option like most hotels. Staff were really friendly and helpful. Location was great

Stayed in April 2024

The quality of tissue and toilet paper in the rooms is below average. I wish the hotel resturant offered more options. One day they were not ready for customers at 6:30 which had us run a little behind schedule for our first appointment.

The room was very clean and the beds were comfortable. The staff was very friendly and helpful and the resturant offered good food. The location is great!!

Stayed in April 2024

My bank card was hacked at some point during our stay. I found out when we went to breakfast.

The location was great for our weekend plans. Further, the convenance of breakfast at the facility was a plus. The wait staff in the restaurant were fantastic!

Stayed in April 2024

Friendly helpful staff

Stayed in April 2024

I would have liked a pool. That is me being super picky and the fact that there wasn't one did not impact my trip at all.

Excellent location, close to North Beach, Chinatown, Union Square and Fisherman's Wharf. If you don't want to walk, the number 8 bus stops right outside the hotel and takes you to Fisherman's Wharf (add Clipper to your Apple/Google wallet first) Room was cleaned every day. Bar was nice after a busy day.

Stayed in April 2024

Hilton won't give me points because I booked from booking.com. So plz help me.

Room AC was not working properly but hotel staff fixed the next day.

Stayed in March 2024

there were other people's hairs in the bed

very beautiful view on the city comfortable beds, slept very soundly modern room

Stayed in April 2024

There are no good options for dining near by, requires a long walk, driving out, or Uber. Walls very thin, can hear next door conversation. Front desk not friendly, not happy switching rooms for me, which I get, but still, if you're gonna do it, be nice about it. Very old building. Outside the hotel feel very old and dingy, was not happy when first spotted the hotel in person. I don't think I will stay again here for many different reasons.

Parking is available at the hotel (relatively more affordable compared to other hotels) that is connected to the hotel, ease of driving in and out. One of the reasons why i chose this hotel. 24-hour security is available at the parking lot (supposedly). Complained about the room, front desk able to accommodate room switch. I'm very happy about that. The location was good, close enough for tourist spots. Bed was comfortable enough. Room size is the same as other hotels for 2 queen / 1 king, spacious enough. The refrigerator is available and a coffee maker.

Stayed in April 2024

Expensive parking and confuse to use the card for the parking when you leave . You have to pay for the wi fi.

Very clean , comfy beds, super cute room, coffee , tea and water bottles , nice view

Stayed in March 2024

lits tres confortable douche immense endroit tres calme

Stayed in March 2024

The safety and security.

Stayed in March 2024

The parking is super expensive

The room

Stayed in March 2024

Thought I was getting a view not just of city view.

Stayed in March 2024

Expensive parking

Stayed in March 2024

A bit of wear and tare on the furniture.

The location was close to many of the main attractions.

Stayed in March 2024

70$ for parking is too much, and they didn’t inform you beforehand, kinda cheap move

Nice and clean

Stayed in March 2024

Good!

The parking is too high

Stayed in December 2023

Your website kept dropping the dates, when I got there I found out it was booked for the night before we arrived. Had to pay for an additional night for a single night trip.

The location was perfect for what we had planned, very close to many good restaurants, walking distance from the warf. So easy to find it, just had to look for the Trans America building.

Stayed in March 2024

Homeless people around screaming in front of the hotel made it a little scary with my little kids and very noise at night. I was trying to rest all I could hear at midnight were screams, laughing and even moaning on my floor. Very disappointed.

The beds were comfortable

Stayed in March 2024