Need more breakfast options, the DVD film option is very antiquated, paying for parking.

Location, room size, views, staff

Stayed in August 2025

The breakfast was OK. Very expensive and not matching the quality for $55 per person. The shower door was not sealed and leaking water. Although I requested the daily room service, they didn't do it.

The view from the room was excellent.

Stayed in July 2025

Good and location was excellent

Stayed in July 2025

Shops open later

The views

Stayed in June 2025

AC in room did not work at first. Maintenance got it going but we had no local control of fan speed or temperature Hallway was noisy outside room in palace tower

Nice property. Pools could use umbrellas Sunset dinner at KPC was awesome. Friendly helpful staff

Stayed in May 2025

Tram was slow. Not overly efficient

Location

Stayed in April 2025

Expensive. The resort charges for everything. For the amount of money we paid it should had been all inclusive. We have been to several other resorts similar to this one and it was all inclusive.

The property was amazing. We was upgraded to be right outside of the dolphins.

Stayed in April 2025

tram and boat were not in service. very disappointed, that's is a few things my grand child were looking forward too

the pool areas

Stayed in April 2025

Everything was expensive, no microwave in the room.

Beautiful location, a lot to do, most staff was friendly.

Stayed in March 2025

Key for rooms didn't work 3 out of 6 days and was a pain. Long walk from self parking on hit blacktop.

Pools were beautiful and the property and location were beautiful.

Stayed in March 2025

We walked everyday to our hotel room because the tram service was very slow, it was faster most days to walk vs. waiting for a tram. Even after a long day- we opted to walk instead of wait because of how tired we were. The price for parking was a little outrageous- especially because we didn't do valet. $48 per day is very steep to park in a lot. The drinks on-site were a little expensive- $20! They are in small plastic cups.

The pool and lagoon on-site. Walking every morning to the local coffee shop was very convenient. Staying at a resort style hotel was nice.

Stayed in February 2025

Eating and drinking closer to rooms.

Stayed in February 2025

Really wish they had more affordable food options for families. Each item was $27 and up. You could go to one faster food place that had salads and wraps for $16 and up. Cheapest thing was a piece of banana bread for $7. So we brought cereal and milk and fruit and lunch items and snacks etc so we could eat breakfasts in our room, and would leave for dinners out of the resort as for a family of 6, coming from Canada, each meal would have cost us minimum of $250 to $300 American which would be $400 minimum per meal in Canadian.

The property was great. Close drive to shopping centres and grocery stores. Pools were fantastic and lagoon was amazing, you could snorkel from lagoon out into the ocean, it was fantastic. We loved watching the dolphins in their pool that was in between the lagoon and makai tower. You get really close and personal views, they swim right under you under the bridge only a couple feet under you.

Stayed in January 2025

Slow trams

Stayed in January 2025

Limited food options. The fitness activities were limited as well. Yoga room could only fit 10 people, while hotel has 3 massive separate buildings hosting a lot of tourists that could benefit from the exercise

Amazing location with the salt water lagune. Pools and hot tabs are great. The rooms are very spacious (Macai) and well designed.

Stayed in November 2024

The bathroom toilet broke down and even after they had fixed it a bit (as the flush was so weak!) they did not offer to transfer us to a much better functioning room! I had to suggest it but no follow up from them. Low batteries on the safe, missing light bulbs, smaller pillows than one would expect at a luxury resort! Their resort fees are very high, the least they can do is attention to details!

Location was close to another fantastic beach, Anaeho’omalu, the resort’s lagoon and manicured lawns were the highlight.

Stayed in December 2024

Noise of workers carts on irregular surfaces

Stayed in November 2024

Everything on resort is grossly overpriced.

Beautiful views and areas to explore.

Stayed in December 2024

Having to pay for parking (I'm already paying to stay there), and delivery fee's on room service.

View of the ocean and dolphins!!

Stayed in October 2024

Some areas were harder to access (we were in Makai Tower ) having to walk around to get to other parts of property because a lack of bridges over canal . Took a couple of days to adjust. Very poor lighting at night and must walk very slow . Only had tiki torches (one of my favorite things at Hawaii resorts) also the outer ocean edge but not throughout the property . Room itself was very lackluster . Wouldn’t even know it was in Hawaii really by the decor . Run down but not disgusting . Nice long bathroom counter though . My room personally was a disappointment as I (thought) we booked a room facing the Dolphin pools as that’s why we chose this resort for my husband to swim with dolphins for his 50th bday . We were 4th floor and our patio opened up to a roof . Terrible . We spent one day driving to Kona side which had more of a Hawaii feel as resort side was nothing but lava fields . Needs for food options : very limited Breakfast buffet $55 and no AC only a few little fans so we hurried up as super uncomfortable.

1)on site natural lagoon to swim, snorkel, kayak, paddle board and more . Sea turtles, manta ray, fish and more that can been from edge , snorkel or above water . 2) beautiful pools with waterfall, bridges and more and most importantly great water temp as other places were so cold we couldn’t use . 3) Dolphins on site with easy free viewing (we also paid for Dolphin experience 4) Many Included resort activities 5) Surrounding areas include Many stores and restaurants . Even saw a few fire dancing show at the Marketplace next door . Beautiful path that is down at the shoreline and around to the Bay next door . 6) Tram and boats were cool (felt like Disneyland ) We didn’t need them as we were in Makai but rode them for fun . I’m sure kids love them .

Stayed in September 2024

They charge ridiculous amounts for everything and it feels like they are taking advantage of the fact it's secluded... Shame as it makes you feel like they are milking you to the last drop

The complex is very nice and the area is beautiful

Stayed in October 2024

The snobbiness of the staff and partly their inability to do their job - I was told we would be checked in 'very soon' at 3pm and that I'd get a text to let me know. This never happened by 5pm so I went back to the desk. Unacceptably the response from the staff was ' oh I don't know why that didn't happen'. Similarly at check out I was asked why I didn't have a parking key - apparently we were supposed to have two, one for each car. We received one and upon check out nothing was done to rectify that. So we had to drive out of the car park in 'convoy' to make sure the barrier didn't land on our cars. I spoke to three different people at the front desk and not one of them apologised or explained what we needed to hear. Shocking. On a separate note, I travel a lot for business and on this occasion I noticed a distinct difference in how we were treated whenever I was together with my Hawaiian friends who accompanied us on the trip. My Hawaiian friends also noticed it and said' oh it's normal it's because we're dark skinned and local', which I was shocked to here but also explained why I had been noticing the snobby attitudes. When we ordered ice water for the family with our meal at the dolphin-side restaurant, I was also aware of the 'disdain' from the waiter (lower tip I guessed?). My feeling at the end of the stay was that it was all due to staff feeling under appreciated / undperpaid - some of their attitudes left a lot to be desired. Also WHY is there NO shade anywhere apart from shade you have to pay for?!

The impressive architecture and tram. The choice of pools and areas to explore. The rooms were spacious and clean. the breakfast is definitely an experience and worth trying.

Stayed in September 2024

Most of the restaurants closed too early. No sand/ beach Restaurants too expensive Parking to expensive The boats were not operating Pool to dark at night Water slide still not working. My room was above a construction zone and they woke me up in the morning. - no staff notified us of the construction. Felt deceived. Booked an ocean view- unable to see ocean from room/ bed had to stand on balcony to see it/ did not get what I booked on this fact alone felt deceived.

Big swimming pool Nice big lagoon that is open to the ocean. Big room.

Stayed in August 2024

The tram was very slow and a couple times had “no” A/C during the afternoon, which we got off and decided to walk. Faster and air upon us!

The kids loved the pool, slide and dolphins; kept them entertained.

Stayed in August 2024