No refrig or microwave in room

The restaurants were very good.

Stayed in August 2025

Pool maintenance

location was fantastic, staff very accommodating

Stayed in August 2025

Doors and areas of the hotel looked in poor state of repair (paint). Room door was difficult to open, and the room was warm even when the AC was low.

Location is ideal

Stayed in August 2025

That you have to pay for coffee and the breakfast is a little pricey

Proximity to downtown

Stayed in August 2025

Wasn’t able to adjust the air conditioner it was hot in our room

Stayed in July 2025

Bathrooms could be updated

The location is great, right on the water and close to everything. Didn't get to use the pool, but it looked decent. Staff was super friendly and nice about holding luggage.

Stayed in August 2025

Nothing

Great views and located right in the heart of town!

Stayed in August 2025

Would have been nice to have a fridge in room

I would have enjoyed having something sweet like a sweet roll

Stayed in July 2025

The room we chose did not come with a refrigerator or microwave, that was my mistake, and that made a huge difference. The bathroom was not ideal, the toilet sits at an angle with the toilet paper kinda beside and a bit behind you. The sink was the new type that has about 2 in. depth and the faucet makes it difficult to wash your hands. We would use the shower for rinsing out cups and draining out water from our cooler.

The location has several restaurants and shopping options within walking distance. You can enjoy walking along the boardwalk along the river, many places to sit and walk the sunsets. The hotel is nice and clean, the staff was very personable and offered ideas on dinner and sites to see. The room had a king size and the bed was comfortable. We did have 2 chairs which helps since the bed is quite high. The shower was nice, lots of room with a rain shower head.

Stayed in June 2025

Pricey

Check in was super quick and great customer service, valet was on it despite being very busy! Great location.

Stayed in May 2025

Lovely hotel and out stay was very nice. Unfortunately our room was located near the elevators. They were squeaking, like metal rubbing loudly whenever used. You could hear it from our room. Not such a big deal til trying to sleep and all I could hear was the screech of metal on metal of the elevator.

Stayed in April 2025

The WIFI password printed out and handed to guests was incorrect. The reception staff were unaware that the password had been updated. One of the staff tried to input the incorrect password into my phone and disabled my airplane mode which connected my phone to data roaming and I will be charged a day pass.

The hotel is very well located with river front access to the boardwalk, and close to many nice restaurants. The river view rooms have great views. The room was comfortable, although the air conditioning incredibly noisy. Ear plugs helped.

Stayed in March 2025

Location was great. Very central and easy access to the River Walk.

Stayed in February 2025

The air conditioner was not working and became too warm in the room

Location

Stayed in February 2025

Its location

Stayed in January 2025

For the price of the room I should have e expect both a refrigerator and microwave.

The location was perfect!

Stayed in December 2024

Definitely felt like the hotel could use some upgrades, and rooms where showing their wear.

Location is great

Stayed in September 2024

The staff was excellent. Kudos to Maria at the front desk.

Stayed in September 2024

Wish there was shaded seating facing the water to enjoy the great coffee. Also nice restaurants within walking distance, but not any little shops along the water.

Beautiful view from my room. River front made a wonderful walk with benches along the way. The staff were ready to help with anything.

Stayed in August 2024

Place a small fridge in the room, we had to store medicine in ice, trash shoots would be nice rather than wait for housekeeping to stop by. Tiki bar was closed the entire time we were there (labor day). If you book with meal included they still try to charge you, even though they see the notes

Breakfast buffet was nice, go early, food is fresh and staff was great.

Stayed in September 2024

The room has to fridge, clock, or single serve coffee. The down stairs coffee bar was outrageous. Basic black coffee was $3.

Close proximity to everything. Staff was very friendly.

Stayed in August 2024

We had dinner at the restaurant and our waitress was disengaged and rude. My daughter asked for water after she had delivered other drinks and she rolled her eyes and was visibly annoyed. We asked about desserts and she rattled off the desserts from another table, “I think we have a cookie thing” and then when we ordered a key lime pie which she brought it in a to go container like we were all done. We were extremely upset and had never had such poor service or felt so unwelcome before. Hotel excellent, restaurant staff disappointing.

Beautiful property and location. Friendly & courteous check-in and valet.

Stayed in August 2024

No fridge and not a 5* hotel

Location

Stayed in July 2024

I did not like that the restaurant had a rating of a 91% I am a health inspector and that is not good 😵‍💫 I love coming to this hotel however it's a little mildewy and cause my allergies to really go bonkers.. parking is a bit expensive being that the room already costs five-star price.. there is no microwave or refrigerator in the room and when you have children that is a bad thing! We arrived to the hotel at 3:45 and valet told us we could not check in until 4:00 because computers were down which was BS because right at 4:00 he said Oh they're up now 🤔... This is our third time staying at the hotel Ballast I hope things get even better so that way I can continue to stay there!

I love the convenience of where it was located and that it had a restaurant...

Stayed in July 2024