Reviews of HiWay Inn Express of Broken Bow 2 stars

great location

all was good, would have liked eggs but that's ok

Accommodatiing if animals

Low tech payment options

Desk person was very rude. No receipt. Housekeeping entered the room before we were ready to check out

Not a good location

Breakfast was alright.

No complaints

Service was good

Breakfast

Clean, quiet.

Night clerk had no personality. Breakfast had old bananas and apples.

Absolutely nothing!

This was one of the most unpleasant places I’ve ever encountered. I let someone else choose the location and didn’t want to come across as overly picky, so I decided to give it a chance. Upon arrival, the woman at the front desk dismissed the negative reviews, claiming they were written by children and that the health department had already inspected the property and found no issues. However, as soon as we entered the room—specifically Room 116—we were hit with an overwhelming, foul odor. When we asked for a refund, the staff responded with extreme rudeness and aggression, to the point where it felt like a confrontation was about to occur. I will be submitting formal complaints to both the governor’s office and the health department because this establishment should not be operating in its current condition. PLEASE believe the reviews—you’ve been warned.

Terrible, the staff was ruled and they charged us more for the pet rate and when I told them they were over charging they threaten to throw us out.

Everything those staff are very rude they need to be inspected for over pricing. The rate on line is different from their at the hotel.

not the best

The young lady in the front working nights is the only thing good I have to say about this hotel.

The lady manager was extremely rude when the second day we requested a room by looking over our vehicle instead the back, she refused to do so until the next day. She didn’t care my car was broke into in her parking lot the first night. Then when they cleaned my room I had to keep. they put dirty sheets back on the bed. I took the top sheet off and threw it on the floor. Same one put back on the bed. The other bed sheets had severe rips and tears and stains as well. Black specs all over the pillow cases. The bathroom was not restocked with fresh towels and soap and the old bottle left on the counter. They have hard wood floors and my socks were so black I couldn’t wash the stains out. Nasty and rude. Other than the First Lady who checked us in on night one. Not the family running the place. When someone drives 14 hours and wants to feel safe, I believe the manager should go over and beyond to make her guest feel welcome. I would’ve let the dirty hotel slide by but her attitude is why I left this review. Do not trust the photos. No pool. Not clean. They don’t care about your safety. I do not recommend this place.

Cleanliness

The breakfast was ok. Location was k

N/a

Location

The breakfast was awful. The fruit had been there for weeks… The bread was outdated. Not many options at all to choose from. The pancake maker didn’t work. The coffee maker in the room did not work.