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  5. Reviews of Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG

Reviews of Holiday Inn Express Hotel & Suites DFW West - Hurst by IHG 3 stars

820 Thousand Oaks Drive, Hurst, TX 76054, United States

#5 of 7 hotels in Hurst

Guests' Choice

Review score

Based on 162 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    8.7

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 6 August 2025

    9.0
    Superb
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was good

    The room was very comfortable and clean

    Stayed in August 2025

  • Reviewed: 25 July 2025

    10
    Comfortable beds and big clean rooms in a great location
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Maybe the little odor I would smell near the lobby. And I wish they had those make your own breaks fast waffles. Other than that, I still would rate the hotel 4 out of 5 stars

    Great big and clean rooms. It was in a very good location. Friendly staff!

    Stayed in July 2025

  • Reviewed: 26 June 2025

    8.0
    A little pricey but a beautiful room with lovely breakfast
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    A parking was a little bit tight but not bad considered it's in a congested City area.

    We were on the third floor which had been newly remodeled and it was very beautiful. The room had a cute little tiled shower and it had room for everything you would need plus a little sitting couch. The pillows on the bed were quite soft which was unexpected. We also had a microwave and refrigerator which I must have when I travel. Everything was clean and there was even a very dark blackout curtain that centered the window which knocked out all the light. The air conditioner blew very cold and kept us comfortable all night. The breakfast was lovely and the staff was very polite and cheerful

    Stayed in June 2025

  • Reviewed: 20 May 2025

    10
    Exceptional
    • Family with young children
    • King Suite with Disability Access and Bathtub - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Excellent staff

    Stayed in May 2025

  • Reviewed: 28 April 2025

    10
    Would stay agin if I am back in this area.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Very Clean, staff was so nice.

    Stayed in April 2025

  • Reviewed: 20 March 2025

    10
    Excellent! Perfect! Recommended! Would stay again for sure!!
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool broke down but we were allowed across the street Hamptons but yalls pool was way better!

    Breakfast was hot and fresh! Grab and go was so convenient!! Staff was so welcoming and helpful!

    Stayed in March 2025

  • Reviewed: 16 March 2025

    10
    Will stay there again
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything was great, I always like their breakfast and the staff is very friendly!!

    Stayed in March 2025

  • Reviewed: 16 February 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    Everyone was nice and the breakfast was great

    Stayed in February 2025

  • Reviewed: 27 December 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    The cleanliness, and they didn't have that cheap shampoo that doesn't last. It was comfortable and clean. And the staff, both morning and night shift were a great help and kind.

    Stayed in December 2024

  • Reviewed: 21 December 2024

    10
    Marvelous
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights
    • Submitted via mobile

    Absolutely nothing.

    Great location and easy to get to. The staff was excellent with warmth, courtesy, great people skills and hospitality. We will definitely stay there again.

    Stayed in December 2024

  • Reviewed: 26 November 2024

    10
    I would definitely stay there again!
    • Solo traveller
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It was conveniently located and it was super nice! I enjoyed everything about this Holiday Inn Express! It was quiet and the staff were very efficient and friendly!

    Stayed in November 2024

  • Reviewed: 28 October 2024

    10
    Comfortable and restful night.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    I thought it was a great place to stay. It could use a little cosmetic update but very well maintained.

    Very clean. Quiet. Comfortable beds. Stong shower pressure.

    Stayed in October 2024

  • Reviewed: 13 October 2024

    10
    Very comfortable. SUPER CLEAN
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    My shower didn't work, or I couldn't get it turned on. I'm sure they would have moved me to another room but was so tired I didn't ask. Did not get to eat breakfast. Have to leave by 5:30 am.

    The bed was very very comfortable. Air conditioner worked well. Which is important here in Texas. It was so so clean. They had good fresh cookies at the front desk.

    Stayed in October 2024

  • Reviewed: 12 October 2024

    9.0
    Overall, everything was great even the breakfast.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Just wish the pool was still 24 hours

    I loved the place!!

    Stayed in October 2024

  • Reviewed: 8 October 2024

    10
    Perfect for our gathering
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Chair next to bed was ripped and looked stained with white stains Hard boogers on wall next to bed Red blood or candy stain on carpet next to suitcase stand

    Price location size of rooms shampoo conditioner and soap fragrance thermostat

    Stayed in October 2024

  • Reviewed: 7 October 2024

    10
    Exceptional
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Clean

    Great

    Stayed in October 2024

  • Reviewed: 5 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 2 nights
    • Submitted via mobile

    The hand held shower head would not stay on the insert and blue was hot and red was cold water, the side door was easily accessible to enter without a key card from the parking lot at all hours of the day and the decor was dated. No hot tub! Lighting in room and restroom was poor.

    Clean and didn't smell, breakfast was better than expected. Front desk staff were helpful and pleasant.

    Stayed in October 2024

  • Reviewed: 23 September 2024

    9.0
    Property was comfortable. Property was clean and personnel were friendly.
    • Leisure trip
    • Family with young children
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Personnel was friendly and efficient, property was clean, and breakfast was very good! Property felt safe and it was quiet and convenient for planned activities.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    10
    Exceptional
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    It was wonderful!

    Stayed in September 2024

  • Reviewed: 20 September 2024

    10
    Great
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Ambience, quiet, clean etc

    Stayed in September 2024

  • Reviewed: 17 September 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 5 nights
    • Submitted via mobile

    The white woman in front does not have good customer service, she is always answering unwillingly and giving poor service, as if one were not paying for the stay.

    The breakfast so good !!! And the room very clean . Thanks God for cook and cleaning ladies.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    9.0
    Not so good breakfast, ordinary with few choices
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    we were expecting a nice breakfast, it was just like the 2 star hotel's ordinary food, no juice available, few choices☹️😔

    room is clean & updated, sheets, pillows & blanket were clean, as well, bed(mattress is comfortable)...safe parking space closed to the hotel's entrance, quiet environment

    Stayed in September 2024

  • Reviewed: 22 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There was not enough staff at check-in on a Saturday afternoon

    The location easy access

    Stayed in July 2024

  • Reviewed: 24 June 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Suite with Two Queen Beds
    • Stayed 2 nights

    We arrived a earlier and called the hotel from the airport to ask if our room was available sooner & I was told it could be by 2pm. When we got there the room was not ready but I told the receptionist that I'd wait right in front of her in the dining area until it was ready. Once i noticed guest arriving & being checked in I went back to the reception area and spoke to who I think was the manager. She looked and our room was ready & checked us in, but I guess the lady whom i previously spoke to forgot all about me. I used the gym facilities and I think they could have been cleaner. Fortunately they did provide wipes and I wiped the equipment down before using. My room was great but I do think they need to replace the mattress, you could feel the coils. My husband was going to use the bathroom on the ground floor and noticed someone had an accident, there was feces on the floor. My husband went to the receptionist and told them and they said they knew and would take care of it. My son went to the same bathroom approx. 1hour later and the feces was still there.

    The hotel and room was clean. Angel, who was cleaning and refilling the breakfast foods, was excellent! She was so friendly & polite & gave us a wonderful dinner recommendation.

    Stayed in June 2024

Showing 1 – 25

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