Reviews of Holiday Inn Phoenix/Chandler by IHG 3 stars
1200 West Ocotillo Road, Chandler, AZ 85248, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe staff were great. They were very pleasant and helpful.
Your pool needs more shade.
Hello Terri, Thank you for staying with us and providing us with feedback from your recent stay. We look forward to seeing you again in the near future. Warm regards, Ira
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewI’m a frequent guest here and have always been treated very well.
I was hit with an unexpected charge of $500 (which was 5x the nightly rate) for smoking in the room which I dispute.
Hello Anthony, We appreciate the honest feedback and rating your stay with us. We look forward to having you back with us in the near future. Warm regards, Ira
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe staff was friendly and did their best with what they had.
The Air Conditioner did not work well and our room stayed about 76 degrees and the staff even swapped our rooms and the next room was the same way. The bed was not comfortable at all.
Hello Trevor, We appreciate your honest feedback and look forward to being able to accommodate you in the future. Have a great rest of the summer! Cheers, Ira
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewGood area great staff
Paying for parking
Hello Dannay, We truly appreciate you providing us with feedback from your recent stay. We hope to have you back again before summer end. Enjoy, Ira
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewBreakfast, pool, clean, awesome staff
Leaving, would have loved to stay longer.
Hello Smith, We appreciate your feedback and staying with us. We look forward to having you back as our guest in the near future. Warm regards, Ira
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewRoom was comfortable and pool was great.
No breakfast included!! Paying for parking is wrong. Increase your room prices $12. We stayed for 9 days!! $12 a,day in parking is robbery. Maybe give free parking if you stay so many days. Not sure if we will stay again. We will find a hotel providing parking and breakfast
Hello Swift, We appreciate your feedback and look forward to hosting you soon! Thank you, Ira
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewVery clean great room for price and delicious breakfast
Hello Gabriella, We appreciate you providing us with feedback on your stay. We look forward to your next visit with us. Thank you, Ira
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewClean comfortable
Hello Behnke, Thank you for the feedback and rating. We look forward to having you back with us soon.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe property was beautiful, the rooms were clean and great sized. The pool was big and clean.
The staff was not the friendliest. Arrived at 2:50 pm. and was told to check in at 3 pm. Parking was an additional $12 per night. Breakfast was a very basic continental and not worth the $16 per person. The fact that whatever they stamp the toilet paper with to put the logo wet the entire roll of paper which grossed me out because all I could think was that they stamp it with toilet water. The tvs were stuck on the hotel home screen.
Hello Madrid, Thank you for taking the time to provide honest feedback and rate your stay with us. We look forward to being able to have you back as our guest soon. Warm regards, Ira
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewBeing close to the to my son house.
over rated
Hello, Jackson We appreciate the honest feedback. We hope to have you back as our guest in the near future. Thank you, Ira
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewSewer smell, clerk on cell phone & didn’t know I was there, no breakfast, window cooler VERY noisy!
Thank you for taking the time to share your feedback regarding your recent stay with us. We truly apologize for the inconveniences you encountered during your visit. We hope to be able to have you back in the near future.
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewLoved the property. Was very unhappy I used Booking.com to book this room. Another person who was on this trip with us booked directly through the Holiday Inn and her room was $300 cheaper than ours. So will do my homework next time prior to using a third party.
All good
Hello, Debbie Thank you for staying with us and providing feedback from your stay! We look forward to having you back as our guest in the near future. Warm regards, Ira
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewGreat location for our needs.
Noise in the hall outside our door due to lack of carpeting: sounds of luggage wheels on the tile floor.
Hello, Joseph We truly appreciate you staying with us and taking the time to rate your stay. We look forward to your next visit with us. Warm regards, Ira
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewStaff was friendly, helpful and competent. Excellent breakfast buffet.
Paying for parking $12/day - that's ridiculous when already paying $200+ for a room. It should be included.
Hello, Susan We truly appreciate you taking the time to provide honest feedback from your recent stay with us. We're glad to see that your experience was a success overall. We look forward to having you back soon! Warm regards, Ira
Hello, Susan We truly appreciate you taking the time to provide honest feedback from your recent stay with us. We're glad to see that your experience was a success overall. We look forward to having you back soon! Warm regards, Ir… Show more
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in October 2024
Verified reviewCockroach on the curtain. There are not enough mirrors in the room. Employees are great.
Hello 6bucks, We appreciate the honest feedback and rating your recent stay with us. We look forward to having you back as our guest in the future. Warm regards, Ira