800 South Route 31, Crystal Lake, IL 60014, United States of America
#3 of 4 hotels in Crystal Lake
Guests' ChoiceBased on 177 hotel reviews
7.5Cleanliness
8.2
Comfort
8.2
Location
8.7
Facilities
7.7
Staff
8.3
Value for money
7.5
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 11, 2024
Darrel
United States of AmericaLighten the room with more brightness
Stayed in February 2024
Reviewed: January 17, 2024
Nancy
United States of AmericaThere website showed a bar. We specifically booked this because of the bar. We wanted to be able to drink and not have to worry about drinking and driving. We wanted to be able to watch the Green Bay Packers playoff game. When we checked in we found out that the bar was only open on Fridays and Saturdays. We booked it for a Sunday and had to drive to a restaurant to watch the game which defeated the purpose of staying here
The beds were very comfortable and room was amazing
Stayed in January 2024
Reviewed: January 15, 2024
Diane
United States of AmericaI would have liked another lamp or two for lighting in the parking lot. It was very dark by the time I arrived and parking lot could have been better lit.
I appreciated the room. The bed was comfortable. I was able to easily adjust the temperature. And the bedding was thick enough that you felt covered when you got into bed. I also appreciated the movable writing desk so I adjust where I was sitting and still be able to write.
Stayed in December 2023
Reviewed: January 6, 2024
Paul
United States of AmericaDid see ONE ROACH in my room which was surpriseing .Breakfast was ok but pricey , better food and coffee just down the road (minutes away).....
The beds are very cozy and the hot water was also nice too!
Stayed in January 2024
Reviewed: December 28, 2023
Shepard
United States of AmericaPut in a room with queen beds not a king
?
Stayed in December 2023
Reviewed: November 12, 2023
Lukas
United States of AmericaOne elevator for the whole hotel is just not right ... no signs to inform us of the other one not working... lights on elevator controls not working...
Friendly staff
Stayed in November 2023
Reviewed: October 23, 2023
Peter
United States of AmericaThis Hotel needs the Matresses UPGRADED.
This Hotel needs the Matresses UPGRADED.
Stayed in October 2023
Reviewed: October 20, 2023
Maksim
United States of AmericaI am pretty sure I ordered the hotel with breakfast included but it wasn't. $16.99 is kinda expensive. Also the mirror lights in the bathroom were blinking all the time.
The location
Stayed in October 2023
Reviewed: October 19, 2023
Bonnie
United States of AmericaThe really need to fix the elevators. They fail to open or close randomly without warning
I like the view and the staff and the location. Breakfast is always good
Stayed in October 2023
Reviewed: September 26, 2023
Lora
United States of AmericaThe double rooms are a bit small, king rooms are good but sofa beds can use some decorative throw pillows. Awful that the windows dont open because it has a bit of a damp smell in the rooms and no fresh air
The breakfast attendants and cooks were very friendly. Beds comfortable . Great breakfast buffet. Nice pool
Stayed in September 2023
Reviewed: August 10, 2023
Pinscher
United States of AmericaCoffee station is tiny and messy.
Clean, modern, friendly staff
Stayed in August 2023
Reviewed: July 17, 2023
Bonnie
United States of AmericaOne elevator was broken down and the remaining elevator kept closing on people. I thought someone was going to get hurt
Newer decor since we last stayed
Stayed in July 2023
Reviewed: June 14, 2023
Kathryn
United States of AmericaA complementary breakfast was not offered.
Stayed in June 2023
Reviewed: June 13, 2023
Jessica
United States of AmericaThe room was in disrepair, there were 2 holes in the wall, the light in the bathroom was falling out of the ceiling, the toilet and toilet seat were loose and had to be fixed at check in, the faucet in the bathroom leaked and the hideaway bed had crumbs hair and hair ties on it. I voiced concern to the front desk staff on our first night about the hideaway and was assured housekeeping would take care of it. The next day house keeping came in and cleaned the whole room with the exception of the hideaway. We mentioned it to the desk staff again. Again we were assured the issue would be resolved. The next morning we stripped the bed and left it out for the housekeepers. Upon our return again the bed was not cleaned. 3 nights at the hotel and they couldn't clean a mattress. The hotel also only had 1 working hydraulic elevator which means at times you had to wait up to 10 minutes for the elevator to reach you.
The beds were comfortable and I was not woken up by random noises
Stayed in June 2023
Reviewed: May 14, 2023
Elisio
United States of Americasmall bedroom
bathroom
Stayed in May 2023
Reviewed: May 13, 2023
Karen
United States of AmericaSOAP in room..staying 2 nights, was MUCH TOO TINY foor use ...shower and general use for 2 people for 2 nights. As thin as a nickel
Clean and staff wonderful..
Stayed in May 2023
Reviewed: February 9, 2023
Sander
United States of Americabar and restaurant are closed. Nothing on website about it.
Stayed in February 2023
Reviewed: January 11, 2023
Tessa
United States of Americathe room was a good size.
I know it is older but lots of things need to be cleaned.
Stayed in January 2023
Reviewed: January 6, 2023
Charles
United States of AmericaFloor not real clean. One elevator out of service.
Location, room size and layout, pillow choice, bed.
Stayed in January 2023
Reviewed: January 5, 2023
Jason
United States of AmericaThe pool wasn’t warm and one of the elevators wasn’t working.
the beds were very comfortable and the room was clean.
Stayed in January 2023
Reviewed: October 21, 2022
Tom
United States of AmericaI recently stayed there without problems but this time I was expected to post a $100 incidental charge prior to getting my room key. I asked what this was for and apparently this was to cover damage to the room. I'm expecting to be refunded this as the room remained undamaged. I was not informed of this policy prior to getting my key which I found a questionable policy. Otherwise the stay and the room were fine.
n/a
Stayed in October 2022
Reviewed: October 19, 2022
Kathy
United States of AmericaThe vent in the bathroom ran non stop. Not sure why but at night had to close the bathroom door so I didn't hear the vent. Breakfast could have been less expensive and had a little trouble with key card. Had to have it redone.
Location was perfect. Close to all the things we were going to do. Breakfast was good but very expensive. I did not have a breakfast coupon for some reason. Elevator was so nice because you could see all the fall colors through the glass.
Stayed in October 2022
Reviewed: October 16, 2022
Jack
United States of AmericaToilet seat was broken. Light around the mirror flickered
Stayed in October 2022
Reviewed: September 12, 2022
Jonathan
United States of AmericaPool was closed with no mention of this on line. No hot tub at all.
Room amenities were nice. Lights in the bathroom were a bit harsh, could use a dimmer switch. Lights by the bed should have switches located at bed hight rather than up at the lamp.
Stayed in September 2022
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