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  5. Reviews of Holiday Inn Chicago Nw Crystal Lk Conv Ctr, an IHG Hotel

Reviews of Holiday Inn Chicago Nw Crystal Lk Conv Ctr, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

800 South Route 31, Crystal Lake, IL 60014, United States of America

#3 of 4 hotels in Crystal Lake

Guests' Choice

Review Score

Based on 177 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.7

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.5

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 11, 2024

    7.0
    Nice safe place
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    Lighten the room with more brightness

    Stayed in February 2024

  • Reviewed: January 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted from a mobile device

    There website showed a bar. We specifically booked this because of the bar. We wanted to be able to drink and not have to worry about drinking and driving. We wanted to be able to watch the Green Bay Packers playoff game. When we checked in we found out that the bar was only open on Fridays and Saturdays. We booked it for a Sunday and had to drive to a restaurant to watch the game which defeated the purpose of staying here

    The beds were very comfortable and room was amazing

    Stayed in January 2024

  • Reviewed: January 15, 2024

    8.0
    Nice place to stay. Up to a frequent traveler's standards
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 1 night

    I would have liked another lamp or two for lighting in the parking lot. It was very dark by the time I arrived and parking lot could have been better lit.

    I appreciated the room. The bed was comfortable. I was able to easily adjust the temperature. And the bedding was thick enough that you felt covered when you got into bed. I also appreciated the movable writing desk so I adjust where I was sitting and still be able to write.

    Stayed in December 2023

  • Reviewed: January 6, 2024

    9.0
    May all your travels be good one's.
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 4 nights
    • Submitted from a mobile device

    Did see ONE ROACH in my room which was surpriseing .Breakfast was ok but pricey , better food and coffee just down the road (minutes away).....

    The beds are very cozy and the hot water was also nice too!

    Stayed in January 2024

  • Reviewed: December 28, 2023

    6.0
    Staff confusion
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 5 nights
    • Submitted from a mobile device

    Put in a room with queen beds not a king

    ?

    Stayed in December 2023

  • Reviewed: November 12, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    One elevator for the whole hotel is just not right ... no signs to inform us of the other one not working... lights on elevator controls not working...

    Friendly staff

    Stayed in November 2023

  • Reviewed: October 23, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    This Hotel needs the Matresses UPGRADED.

    This Hotel needs the Matresses UPGRADED.

    Stayed in October 2023

  • Reviewed: October 20, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I am pretty sure I ordered the hotel with breakfast included but it wasn't. $16.99 is kinda expensive. Also the mirror lights in the bathroom were blinking all the time.

    The location

    Stayed in October 2023

  • Reviewed: October 19, 2023

    6.0
    The team i was routing for won and my grandson turned 18. A weekend for the books
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The really need to fix the elevators. They fail to open or close randomly without warning

    I like the view and the staff and the location. Breakfast is always good

    Stayed in October 2023

  • Reviewed: September 26, 2023

    7.0
    Clean and comfortable
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The double rooms are a bit small, king rooms are good but sofa beds can use some decorative throw pillows. Awful that the windows dont open because it has a bit of a damp smell in the rooms and no fresh air

    The breakfast attendants and cooks were very friendly. Beds comfortable . Great breakfast buffet. Nice pool

    Stayed in September 2023

  • Reviewed: August 10, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Coffee station is tiny and messy.

    Clean, modern, friendly staff

    Stayed in August 2023

  • Reviewed: July 17, 2023

    6.0
    Nice stay but would love improvement
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    One elevator was broken down and the remaining elevator kept closing on people. I thought someone was going to get hurt

    Newer decor since we last stayed

    Stayed in July 2023

  • Reviewed: June 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    A complementary breakfast was not offered.

    Stayed in June 2023

  • Reviewed: June 13, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was in disrepair, there were 2 holes in the wall, the light in the bathroom was falling out of the ceiling, the toilet and toilet seat were loose and had to be fixed at check in, the faucet in the bathroom leaked and the hideaway bed had crumbs hair and hair ties on it. I voiced concern to the front desk staff on our first night about the hideaway and was assured housekeeping would take care of it. The next day house keeping came in and cleaned the whole room with the exception of the hideaway. We mentioned it to the desk staff again. Again we were assured the issue would be resolved. The next morning we stripped the bed and left it out for the housekeepers. Upon our return again the bed was not cleaned. 3 nights at the hotel and they couldn't clean a mattress. The hotel also only had 1 working hydraulic elevator which means at times you had to wait up to 10 minutes for the elevator to reach you.

    The beds were comfortable and I was not woken up by random noises

    Stayed in June 2023

  • Reviewed: May 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights

    small bedroom

    bathroom

    Stayed in May 2023

  • Reviewed: May 13, 2023

    9.0
    enjoyable
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 2 nights

    SOAP in room..staying 2 nights, was MUCH TOO TINY foor use ...shower and general use for 2 people for 2 nights. As thin as a nickel

    Clean and staff wonderful..

    Stayed in May 2023

  • Reviewed: February 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    bar and restaurant are closed. Nothing on website about it.

    Stayed in February 2023

  • Reviewed: January 11, 2023

    7.0
    long story short…disappointed.
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    the room was a good size.

    I know it is older but lots of things need to be cleaned.

    Stayed in January 2023

  • Reviewed: January 6, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    Floor not real clean. One elevator out of service.

    Location, room size and layout, pillow choice, bed.

    Stayed in January 2023

  • Reviewed: January 5, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with View - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool wasn’t warm and one of the elevators wasn’t working.

    the beds were very comfortable and the room was clean.

    Stayed in January 2023

  • Reviewed: October 21, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    I recently stayed there without problems but this time I was expected to post a $100 incidental charge prior to getting my room key. I asked what this was for and apparently this was to cover damage to the room. I'm expecting to be refunded this as the room remained undamaged. I was not informed of this policy prior to getting my key which I found a questionable policy. Otherwise the stay and the room were fine.

    n/a

    Stayed in October 2022

  • Reviewed: October 19, 2022

    7.0
    This hotel has beautiful views, comfortable rooms, a good location and caters to your needs.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    The vent in the bathroom ran non stop. Not sure why but at night had to close the bathroom door so I didn't hear the vent. Breakfast could have been less expensive and had a little trouble with key card. Had to have it redone.

    Location was perfect. Close to all the things we were going to do. Breakfast was good but very expensive. I did not have a breakfast coupon for some reason. Elevator was so nice because you could see all the fall colors through the glass.

    Stayed in October 2022

  • Reviewed: October 16, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet seat was broken. Light around the mirror flickered

    Stayed in October 2022

  • Reviewed: September 12, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was closed with no mention of this on line. No hot tub at all.

    Room amenities were nice. Lights in the bathroom were a bit harsh, could use a dimmer switch. Lights by the bed should have switches located at bed hight rather than up at the lamp.

    Stayed in September 2022

Showing 1 - 25

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