Reviews of Holiday Inn Columbus Dwtn-Capitol Square, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
175 East Town Street, Columbus, OH 43215, United States of America
#84 of 150 hotels in Columbus
Guests' ChoiceReview Score
Based on 443 hotel reviews
7.5Score breakdown
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Cleanliness
8.0
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Comfort
8.1
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Location
8.6
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Facilities
7.7
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Staff
8.4
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Value for money
7.4
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Free WiFi
7.9
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Reviewed: April 26, 2024
Hector
United States of America11 Reviews7.0“Excellent Location - Needs to improve”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Not Hot water in the Bath tub. Not Breakfast include.
Location is the Best
Stayed in April 2024
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Reviewed: April 18, 2024
Carolus
Guatemala16 Reviews1 helpful vote7.0Good- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
Arrived late at night, checked in and went up to my room. There I saw that the beds were not made and the room was not ready. Had to go down to ask for another room, which I quickly got. Unfortunately that one was next to the elevator, lots of noise. In general, the whole place is somewhat run down, needs maintenance.
Central location, spacious room, swimming pool.
Stayed in April 2024
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Reviewed: April 17, 2024
Abel
Spain33 Reviews2 helpful votes8.0“Comfy hotel”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
Nothing
Room was very big and bed was comfortable, very clean bathroom with amenities
Stayed in March 2024
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Reviewed: April 15, 2024
Marlo
United States of America1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom needed some attention
Professional and friendly staff
Stayed in April 2024
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Reviewed: April 8, 2024
Joel
United States of America2 Reviews6.0Pleasant- • Business trip
- • Solo traveler
- • Executive King Room - Non-Smoking
- • Stayed 1 night
Room was generally okay and clean, but cannot say the same for the bathroom, particularly the shower. More than just a few hairs from prior occupants were scattered throughout, which is just disgusting. While I'm not expecting 5-star cleanliness, for a ~$250/night hotel room, would have expected the bathroom to be a bit cleaner.
Breakfast was included so that was nice. Was a decent breakfast for buffet style, though would not have paid $16 for it (had it not been included).
Stayed in April 2024
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Reviewed: March 21, 2024
Angela
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Fresh fruit delicious
Stayed in March 2024
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Reviewed: March 4, 2024
Jessica
United States of America6 Reviews6.0Pleasant- • Leisure trip
- • Travelers with friends
- • Room Selected at Check-In
- • Stayed 3 nights
- • Submitted from a mobile device
We got a handicap accessible room, the shower was
Location & staff were very nice
Stayed in March 2024
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Reviewed: February 22, 2024
Yuan
United States of America34 Reviews6 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The facilities were very old and I had to change rooms twice before I moved to the room where the heating works, but the staff was very responsible. Breakfast on the ground floor is not included in the room rate, but it is affordable and delicious, and the portions are large
Stayed in February 2024
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Reviewed: February 15, 2024
Sheila
Ireland4 Reviews8.0“Perfect for a one night business trip but would happily stay longer”- • Business trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Location & great easy parking - rooms spacious & very comfortable. Lovely breakfast
Stayed in February 2024
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Reviewed: January 29, 2024
Kathleen
United States of America5 Reviews7.0“We survived.”- • Travelers with friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Busted coffee maker in the rm was never changed out even tho we asked!
Location
Stayed in January 2024
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Reviewed: October 23, 2023
Shelby
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
We’ve stayed here four times now, and I really wish there were microwaves in the rooms rather than a communal microwave! That is the biggest downside for us.
Stayed in September 2023
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Reviewed: October 16, 2023
May
United States of America56 Reviews3 helpful votes8.0“Quiet comfortable hotel”- • Business trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Didnt have towels at pool , and ran out of bottled water
Pool
Stayed in October 2023
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Reviewed: October 15, 2023
Elan
United Kingdom34 Reviews3 helpful votes7.0“Decent hotel just a little dated”- • Leisure trip
- • Group
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Everything was a little dated - especially the bathrooms and lobby area
The hotel room was good enough, staff really helpful!
Stayed in October 2023
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Reviewed: October 12, 2023
Shalitria
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Bar and restraunt area were only open during certain hours and the lady at the bar area was rude.
Very clean and convenient
Stayed in October 2023
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Reviewed: October 1, 2023
Dominik
United States of America69 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Liked the bar, breakfast was good
Stayed in September 2023
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Reviewed: September 30, 2023
Jonathan
United States of America1 review9.0“Thanks”- • Business trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
NA
Easy checkin
Stayed in September 2023
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Reviewed: August 20, 2023
Audrey
United States of America16 Reviews1 helpful vote6.0“Good location and spacious suite”- • Leisure trip
- • Family with young children
- • King Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Brown carpet and outdated furnishings and the pool was closed
Location
Stayed in August 2023
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Reviewed: August 14, 2023
Engelhardt
United States of America1 review9.0“Matsuricon-goer 2023”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
If i'm being nitpicky, I couldn't close the bathroom door all the way due to some little sticker tabs that someone had put on the doorframe to hold the door. Not sure if that was the hotel but I couldn't get it to shut in order to lock it.
The staff was very friendly! They let me check in ahead of my expected arrival time. The staff working the burger theory attached recommended some places in the area to try out as well.
Stayed in August 2023
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Reviewed: August 9, 2023
Andrew
United States of America22 Reviews4 helpful votes9.0“Great location!”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Excellent location in downtown Columbus close to the interstate. While it wasn’t included, the breakfast available in the lobby restaurant was good and very reasonably priced!
Stayed in August 2023
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Reviewed: August 6, 2023
Laura
United States of America7 Reviews9.0“Would stay again”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No negatives
Clean, comfortable room. Gym area was nice. Staff was helpful.
Stayed in July 2023
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Reviewed: July 4, 2023
Ngwal
United States of America4 Reviews8.0“Everything was great except that encounter with housekeeping. I don’t feel safe now knowing someone is entering the room”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Upon checking in we got a key packet with information stating housekeeping is by request . Dial 0 to request housekeeping the for next day. And check out time was 12pm. Housekeeping used her key without knocking or announce her entrance and entered our room while we were asleep this is like 9am and shortly after around 10:30am she kept knocking nonstop breaking our sleep multiple times.
Front desk was very helpful.
Stayed in July 2023
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Reviewed: June 28, 2023
M
United States of America2 Reviews9.0“Solid, clean, modern-enough, more than good enough for the average stay in Columbus.”- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 1 night
The one thing I didn't care for was our check-in time. We were on paper to check in at 3pm, but arrived around 2:45 and told we would have to wait until 3. Not really much of a complaint, but it would have been better if we could have just gotten our room key at that moment.
Very nice, clean, modernized hotel spaces. I only stayed for one night so I didn't look at the pool or anything beyond the basics. You get a keycard to access the gated parking lot, easy in and out. The onsite restaurant is where the breakfast is served buffet style. Its not like a holiday inn express continental breakfast though, this is genuinely good breakfast food for literally zero dollars. Overall a very decent hotel that I wouldn't hesitate to stay at again.
Stayed in June 2023
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Reviewed: June 20, 2023
Terence
United Kingdom89 Reviews6 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
No safe in room forcing us to carry valuables around a city Lumpy pillows Reported broken toilet on day of check in and the next day. We left the following day toilet still not fixed
location Good breakfast
Stayed in June 2023
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Reviewed: June 17, 2023
Donis
United States of America1 review6.0“The hotel was great, but booking.com was not.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I will never use booking.com again. Highly disappointed with customer service and any experience that I had dealing with customer service. I have made sure that I have shared this with everyone I come in contact with. A commercial comes on and I tell anyone around to never, ever use them! I tried to resolve my issue with customer service on the phone, via email, and through the hotel. It was a nightmare and nothing was resolved. Lesson learned to never trust an online site. Fool me once, shame on you. Fool me twice, shame on me. That will not happen! Booking.com does not stand behind their policies and delay resolving issues until the guarantee time frame as been exceeded. I’m a teacher and would never get away with that. As a business, somehow you do. However, I lay my head on my pillow at night with a good conscience. Booking.com and it’s representatives should not!
The hotel staff were friendly.
Stayed in May 2023
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