100 Civic Center Drive, Charleston, WV 25301, United States of America
#9 of 26 hotels in Charleston
Guests' ChoiceBased on 1099 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.5
Staff
8.8
Value for money
8.3
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 13, 2024
Edmund
United States of AmericaWE were happy with our stay and the pleasant staff,
Clean, comfortable and close to ballgame i was going to.
Stayed in May 2024
Reviewed: May 7, 2024
Mike
United States of AmericaNo airport shuttle. However, plenty of Lyft and Uber availability.
Convenience. I was in town for a conference at the Civic Center across the street. It was also a short walk to down town restaurants.
Stayed in May 2024
Reviewed: May 6, 2024
Helene
United States of AmericaBreakfast was adequate. Lots of options for sweet rolls and pastries,would have liked some non-sweet options beyond just bread and bagels. How about a European style breakfast with cured meats and cheese? Also sugar-free yogurt would be great. More fruit options - like a bowl of cut fruit.
Stayed in April 2024
Reviewed: May 2, 2024
Tammy
United States of Americagreat location if attending events at the coliseum! easy walking distance. Staff friendly and helpful.
Stayed in April 2024
Reviewed: April 30, 2024
Oliver
United States of AmericaBreakfast
Quietness and clean
Stayed in April 2024
Reviewed: April 25, 2024
Sara
United States of AmericaLocation room cinnamon rolls view
Stayed in April 2024
Reviewed: April 23, 2024
Alexa
United States of AmericaLuggage carts were always hard to get. There was a weird slime on our wall. We stayed in room 321 didn’t realize we were supposed to use the thermostat on the actual unit and not the one on the wall.
The staff was nice and the hotel was in a good location.
Stayed in April 2024
Reviewed: April 23, 2024
April
United States of AmericaDirty bath tub- that was the only thing.
Friendly staff, good location
Stayed in April 2024
Reviewed: April 21, 2024
Tim
CanadaGreat breakfast! I loved the variety. What a treat!
Stayed in March 2024
Reviewed: April 16, 2024
Chris
United States of AmericaTissues and hand soap weren’t refilled before we got there. We ran out pretty quick.
Cleanliness, comfort, tv, free breakfast, quiet, location, location, location.
Stayed in April 2024
Reviewed: April 15, 2024
Julia
United States of AmericaThe homeless people under the bridge and around the mall and convention center. Didn’t feel safe.
Clean and friendly
Stayed in April 2024
Reviewed: April 13, 2024
Lapsley
United States of Americathe only suggestion I would have would be to have the rolling luggage carts available on every floor. As it was there were only two and they were located on the first floor.
The breakfast was excellent, on par with a private restaurant. The staff were extremely helpful, and friendly. Certainly one of the highest quality hotel staff personnel I've dealt with anywhere.
Stayed in April 2024
Reviewed: April 11, 2024
Sarah
United States of AmericaThe rooms could have used a bit better cleaning. Our room was fairly dirty with hair in the tub and sink and what appeared to be food in the carpet. It wasn't bad for the cost though.
The location of the hotel is perfect for access to the events in the area. The staff was nice. Breakfast was great.
Stayed in April 2024
Reviewed: April 2, 2024
Kris
United States of AmericaI can't think of anything for them to improve.
We were in town for the REO Speedwagon concert at the convention center. We couldn't ask for a better location, as the hotel is directly across the street from the venue. Free parking was a bonus. Rooms were clean, spacious and comfortable. Breakfast was great, and I am not a fan of the "free" hotel breakfast offerings!
Stayed in March 2024
Reviewed: April 1, 2024
Neil
United KingdomCleanliness, friendly staff and location
Stayed in March 2024
Reviewed: April 1, 2024
Kathy
United States of AmericaStaff wasn't friendly. Price was high for outdated facility
Location was great
Stayed in March 2024
Reviewed: April 1, 2024
Chancellor
United States of AmericaThe breakfast bar could be better. Empty tea bags in the cups. No cream or sugar in room for coffee.
Love how close it was to civic center
Stayed in March 2024
Reviewed: April 1, 2024
Lana
United States of AmericaLittle mold around the caulk in shower. Some mold was just caulk over so you could see you. Refrigerator was not working. Would not cool water or Pepsi.
Spacious rooms
Stayed in March 2024
Reviewed: March 29, 2024
Janet
CanadaNothing
Arrived at midnight, originally booked room had a very noise fan. Went back to front desk and were put into another room immediately.
Stayed in March 2024
Reviewed: March 26, 2024
Terri
United States of AmericaBreakfast was free- which was great. But it was mediocre.
Great customer service
Stayed in March 2024
Reviewed: March 25, 2024
Tammy
United States of AmericaThe rate was higher than last time to Events in the area
Most everything except no pool
Stayed in March 2024
Reviewed: March 24, 2024
Erica
United States of AmericaNo pool or hot tub
Sleep great nice staff
Stayed in March 2024
Reviewed: March 23, 2024
George
United States of AmericaThe night light in the bathroom couldn’t be turned off
Location and value
Stayed in March 2024
Reviewed: March 22, 2024
Natalie
United States of AmericaAll good
Breakfast was good, beds were comfortable, and location was near the convention center. When we arrived the hotel parking area, it looked like a auto dealership lot — FULL. We located a prime spot near the hotel front door and did not move; until we departed the next morning (had a convention going on at hotel). Convenient local fast food locations - walked from hotel.
Stayed in March 2024
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